Lavori attuali relativi a Customer Success Manager - Roma, Lazio - Translated

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  • Customer Success Manager Italy

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  • Customer Success Manager Italy

    2 settimane fa

    Roma, Lazio, Italia Trellix A tempo pieno

    About the Role:You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.Oversee all post-sales activity to create recognizable benefits for your customer.Manage the renewal ecosystem (distributor, Partner and Customer) together with...

  • Customer Success Manager Berlin Office

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    Roma, Lazio, Italia Otoqi A tempo pieno

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Customer Success Manager

2 mesi fa

Roma, Lazio, Italia Translated A tempo pieno
{"title": "Customer Success Manager", "description": "About Translated

At Translated, we're on a mission to empower global understanding through AI-enabled translation services.

We're a leading company in the industry, leveraging a unique blend of cutting-edge technology and human expertise to deliver exceptional results.

Our success stems from a deep understanding of the importance of cultural nuance and linguistic precision in today's interconnected world.

As a Customer Success Manager, you'll play a critical role in driving customer satisfaction and retention across our global client base.

Key Responsibilities
  1. Conduct in-depth analysis of the customer journey to identify key touchpoints and pain points.
  2. Develop and execute a user segmentation strategy to optimize CRM interactions and improve satisfaction.
  3. Craft creative approaches to convert and engage inactive users through targeted email campaigns and client interviews.
  4. Monitor customer satisfaction through surveys and feedback analysis.
  5. Establish a structured feedback loop process to drive continuous improvement.
Requirements
  • Minimum 3 years of experience in customer success, retention, and/or lifecycle marketing.
  • Fluent in English; proficiency in additional languages is a plus.
  • Exceptional communication skills and ability to work effectively across teams.
  • Deep understanding of retention and reactivation metrics.
  • Proficient in Microsoft Excel or Google Sheets.
What We Offer

A dynamic and inclusive work environment that values diversity and creativity.

Opportunities for professional growth and development in a rapidly evolving industry.

A competitive compensation package and comprehensive benefits program.

A chance to make a meaningful impact on a global scale.

", "lang_code": "en-US"}