Reservation Agent
3 settimane fa
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Reservation Agent
2 settimane fa
Milan, Italy, Provincia di Milano Bulgari Hotel Milano A tempo pienoPosition Title: Reservation Agent Reports to: Director of S&M JOB SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers....
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Sales and Station Agent
4 settimane fa
Rome, Provincia di Roma, Italia Turkish Airlines A tempo pienoSALES AND STATION AGENT Candidates who do not belong to Protected Categories (Law 68/99) will not be considered for further steps. Job Description: · Carries out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Airport Office. · Provides information to the passengers in relation to...
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Reservation Agent
2 settimane fa
Italy Bulgari Hotel Milano A tempo pienoPosition Title: Reservation Agent Reports to: Director of S&M JOB SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers....
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Reservation Agent
3 settimane fa
Italy Bulgari Hotel Roma A tempo pienoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservation Agent
2 settimane fa
Italy HNH Group A tempo pienoL'hotel Double Tree by Hilton Roma Monti , importante struttura facente parte del gruppo HNH Hospitality, ricerca un* Reservation Agent . Di cosa ti occuperai: Gestione delle richieste di prenotazione (telefoniche, via email e tramite i portali online) Assistenza personalizzata agli ospiti, rispetto le loro prenotazioni, per garantire un’esperienza...
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Reservation Agent
1 settimana fa
Rome, Italia Hosco.com A tempo pienoL'hotel Double Tree by Hilton Roma Monti, importante struttura facente parte del gruppo HNH Hospitality,ricerca un* Reservation Agent.Di cosa ti occuperai:Gestione delle richieste di prenotazione (telefoniche, via email e tramite i portali online)Assistenza personalizzata agli ospiti, rispetto le loro prenotazioni, per garantire un’esperienza...
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Telephone Agent
2 settimane fa
Rome, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pienoBooking Agent The Pantheon Iconic Rome Hotel, Autograph Collection Roma The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! The Reservation Agent will be tasked with the following duties, responsibilities, and assignments: Reservation operations during your assigned shift to a...
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Reservations agent
2 giorni fa
Rome, Italia Employerland A tempo pienoEmployerland, on behalf of a luxury 5-star hotel in Cortina d' Ampezzo, is looking for a Booking Agent.Role OverviewWe are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled...
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Reservations agent
12 ore fa
Rome, Italia Employerland A tempo pienoEmployerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for a Booking Agent.Role OverviewWe are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled...
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Telephone Agent
3 settimane fa
Rome, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pienoBooking AgentThe Pantheon Iconic Rome Hotel, Autograph CollectionRomaThe Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!The Reservation Agent will be tasked with the following duties, responsibilities, and assignments:Reservation operations during your assigned shift to a consistently high...
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Booking Agent
2 settimane fa
Rome, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pienoBooking Agent The Pantheon Iconic Rome Hotel, Autograph Collection Roma The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! The Reservation Agent will be tasked with the following duties, responsibilities, and assignments: Reservation operations during your assigned shift to a consistently...
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Booking Agent
4 giorni fa
Rome, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pienoBooking Agent The Pantheon Iconic Rome Hotel, Autograph Collection Roma The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! The Reservation Agent will be tasked with the following duties, responsibilities, and assignments: Reservation operations during your assigned shift to a consistently...
