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Project Logistics Customer Excellence Supervisor
4 mesi fa
You will leverage your knowledge of the air freight business to manage all the requests and needs of our customers ensuring an impeccable and profitable customer experience. Your Role You will lead a team of 3 people, ensuring excellent service and profitability in line with the Kuehne+Nagel policies.
You will be responsible of the P&L and commercial strategy of the team reporting directly to the Customer Excellence Manager based in Genoa. Your Responsibilities
- Profit and Loss responsibility for their accounts
- Identify tasks for centralization and automation and work with the management to implement these into SSC or system
- Leadership & Management of team members to meet all customer requirements and the full utilization of team members
- Defining commercial strategy together with the Project Logistics Management team and forecasting any possible growth.
- Ensure that all Internal Policies and External rules and laws are met, escalating any potential deviation
- Ensuring and supervising Data Quality
- Responsible for the P&L and FSL closures
- Ensure smooth onboarding of clients and deal with any complaints/queries
- Monitor operational performance of all suppliers (including HSE compliance) and implement Corrective or preventative actions (and monitor) or/and escalate to management if required
- Forwarding Air Freight Operational and Commercial experience
- Leadership attitude
- English level - Advanced
- Good planning and organizational skills
- Ability to multitask and to be a self-starter
- Diplomacy, empathy and clear understanding of other's needs and points of view
- Commercial attitude towards External and internal Clients, as well as empathy with External and Internal Stakeholders.
We connect people and goods through innovative and sustainable logistics solutions. Seafreight, airfreight, overland and contract logistics are the pillars of our business, with a clear focus on IT-based logistics solutions.
After 130 years of story, our global team counts over 78,000 employees at around 1,400 locations in more than 100 Countries of history, Kuehne+Nagel is active in Italy since over 50 years and operates in around 40 locations with a staff of 3,000 people among employees and partners. In 2021, Kuehne+Nagel Italy has obtained the Top Employer certification for the third year in a raw. Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated and valued. The only driver of our selection process is to engage the best Talents to keep on going above and beyond to meet the needs of customers, colleagues and communities we belong.
