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EMEA Service Thermal NPDI and Tech Support Engineer
3 mesi fa
At Vertiv, we build products that keep critical technologies running 24/7.
- We are proud we were the first to protect mainframes with precision cooling systems.
- We were the first to introduce an integrated enclosure system to distributed networks.
- We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.
- We are currently seeking an EMEA Service Thermal NPDI and Tech Support Engineer to join our dynamic team in Tognana, Italy
- The position will collaborate with global technical leads to ensure consistency in execution and service readiness for new product release and launch.
- The position will provide technical guidance in development of service offering and execution of warranty.
What kind of work will you be doing?
- Represent Vertiv Services in new product development design reviews, product reviews, and phase gate reviews;
- Interface with R&D engineering and product management to implement the Global Serviceability Specification on new products;
- Provide technical guidance to Service Offering in development of Scope of Work documents, and new services;
- Collect required gate deliverables to support project readiness and project completion in the new product development process;
- Interface with global engineering and global product management to implement the Global Serviceability Specification in new products;
- Assist in the design and testing of new products to ensure service objects and readiness are completed in new product launches;
- Develop maintenance and troubleshooting procedures for the new products;
- Attend equipment startups and collect and evaluate the finished product for future improvements;
- o Track initial startups and provide feedback to engineering and product management;
- o Collect service lessons learned of project to implement into future product changes;
- Provide support to Logistics for parts research, spare kits, and parts sourcing;
- Review ECN and develop Service Tips, Field Change Notices, and Safety Bulletins;
- Lead documentation and TKO development for new products;
- Document new tooling or test equipment requirements;
- Provide on-site Technical Assistance as required;
- Interface with other departments, such as, but not limited to, Quality, R&D, Production, Product Offering, Pre-Sales (Application Engineering), Academy in order to provide a more effective support to the field and reporting issues from the same, providing adequate feedback for product improvement;
- Participate and contribute to diffusion and spread of technical knowledge within the Service Organization by delivering short trainings and attending technical forums;
- Manage all the above activities respecting legal requirements defined by the ITC regulation and environmental requirements defined by EU regulations and local norms.
- School Background: Secondary school with technical specialization (mechanical, electrical or electronic) or higher;
- Language skills: Good written and spoken English with knowledge of the main technical language / words used in the relevant product application business;
- Technical / Functional skills:
- 5+ years of experience with industrial chillers and air conditioners;
- Well balanced mix of mechanical, thermodynamic and control / software knowledge;
- Service, R&D, Laboratory or testing / commissioning experience preferable;
- Good writing and verbal communication skills;
- Good organizational and time management skills;
- Possess a positive attitude and flexibility in a rapidly changing environment;
- Detail oriented and self-motivated with the ability to work without direct supervision;
- Proficient PC skills including all Microsoft Office products and web-based technologies.
- Good written and communication skills;
- Oriented to self-organization of office and field activities;
- Flexibility and capability of organizing and managing short terms visits of short / mid duration;
- Availability to spend up to 30% of time traveling at Regional and Global level and attending customer sites;
- Drive and self motivation;
- Customer oriented;
- Ability to work with potentially critical situations and stress.
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