Customer Support Representative II

3 settimane fa

Re, Italia Sagan A tempo pieno

Job Title: Customer Support Representative II LATAM
Location: Remote (EST Time Zones)
Salary Range: up to 1000 USD

Work Schedule: Monday Wednesday and Friday 5 PM to 1 AM and Saturday and Sunday 9 AM to 5 PM. (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a dedicated and empathetic Customer Support Representative to be the frontline of our customer experience. This role is crucial in engaging with customers addressing inquiries resolving issues and ensuring a seamless and positive experience throughout the customer journey. The ideal candidate will possess strong communication skills a problemsolving attitude and the ability to manage multiple tasks in a fastpaced environment.

Key Responsibilities:

  • Customer Interaction: Respond promptly (within 10 minutes) and professionally to customer inquiries via Intercom.io.
  • Information Management: Provide accurate and helpful information regarding our digital course processes and policies.
  • Onboarding & Troubleshooting: Assist customers with onboarding troubleshooting and navigating course content.
  • Refund Management: Handle and process refund requests efficiently.
  • Collaboration: Work closely with team members to resolve customer issues and ensure smooth communication.
  • Feedback Monitoring: Monitor customer feedback and escalate recurring issues or trends to management for further action.
  • Record Keeping: Maintain detailed records of customer interactions and ensure followup when necessary.
  • Process Improvement: Contribute to the development and improvement of customer service processes and resources.

Qualifications:

  • Language Skills: Must speak English fluently; excellent communication skills both written and verbal.
  • Experience: Previous experience in customer service preferably in a digital product or eCommerce environment.
  • Technical Skills: Proficiency in customer service software such as Intercom Kajabi Facebook Community Slack Gmail Stripe Payfunnels.
  • Attributes: Strong problemsolving skills with a customerfirst attitude high level of empathy patience and a positive attitude.

NicetoHaves:

  • Experience with Shopify and comfortable making phone calls for further customer support.
  • Female candidates are preferred due to the nature of the community being exclusively for women.

Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.

Remote Work :

No

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