Night Shift Administrator

1 settimana fa

Re, Italia Ground Control A tempo pieno

Join us were an Investors in People Silver Standard Company

We are looking for a dedicatedNight Shift Administratorto join our dynamic Winter Maintenanceteam on a6 month fixed term contract. In this role you will play a crucial part in ensuring the smooth operation of our call center during the night. Your responsibilities will include monitoring incoming calls triaging issues through our CRM system and providing essential support to our field teams. Youll be at the forefront of incident management swiftly addressing issues and escalating them as needed to maintain seamless service delivery.

Shift pattern: 6:30pm 5:30am OR 7:30pm 6:30am 4 days on 4 days off

What you will achieve:

Monitor and Manage Call Centre Operations:Handle all incoming calls triage issues and provide timely responses throughout the night.

Incident Management:Address level 1 and level 2 incidents escalating to appropriate parties when necessary.

Field Team Support:Assist field teams with app support ensure task mapping and monitoring and verify service completion.

Quality and Audit Checks:Perform regular audits and quality checks to maintain high standards of service.

Administrative Duties:Carry out general administrative tasks to support night shift operations.

What we offer:

At Ground Control we believe in creating an inspirational environment and rewarding our employees for their hard work. We offer a wideranging benefits program supporting you to realise your full potential and are proud to be recognised as a great place to work:

Awards Accolades and Culture

  • We have been awarded worldclass status for employee engagement in the 2023 best companies results ranking at #16 in the Top 100 Large Companies to Work For league table.
  • CertifiedBCorp Accredited Ground Control has been certified by B Lab the notforprofit behind the B Corp movement as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.
  • We inclusively support The Race at Work Charter Ban the Box The Armed Forces Covenant and are Disability Confident
  • We invest 5% of our profits into theEvergreen Fund an investment fund dedicated to sustainability and environmental initiatives.
  • By 2025 we have committed to plantingtrees having a fully electric fleet and working towards achievingcarbon net zeroafter becoming carbon neutral in 2020.
  • 2 personal choice volunteering days with your fundraising efforts matched up to 500

Perks and Benefits

  • Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.
  • Nursery Vouchers Cycle to work scheme and Travel loans
  • Medigold employee support Free Flu Jabs online private GP service and a premium subscription to Calm the wellbeing app
  • A supportive entrepreneurial working environment that fosters collaboration.
  • Training development coaching and mentoring plans including our GC Leadership Academy job specific accreditations and higher education opportunities
  • Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.
  • Financial benefits include yearly bonus scheme access to Wagestream and employee share options

How we work:

We put people at the centre of everything we do.
Everyone is welcome. Were embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation and innovation creates initiative. Together well succeed in caring for each other caring for our communities and caring for our Environment. Together were stronger.

Who we are looking for:

To excel in this role you should have strong IT skills and be comfortable navigating various software packages. A background in a fastpaced call center environment is a plus and familiarity with Microsoft Dynamics 365 (D365) is highly desirable. Clear communication skills are essential as you will be the primary point of contact for incident management addressing level 1 and level 2 issues with confidence and efficiency.

#.INDHP

Agency Notice

Ground Control does not accept unsolicited agency resumes/ CVs

Please do not forward resumes / CVs to our job alias employees or any other company location.

Ground Control is not responsible for any fees related to unsolicited resumes.

Please contact the Talent Team for additional details


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