Customer Support Agent

1 settimana fa

Bologna, Italia adh Personal Thüringen A tempo pieno
Job Title:

Customer Support Agent (Italian speaking) - POS System Solutions

Experience the power of a game-changing career. Are you looking for what's next?

We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions in over 70 countries.

And we're proud to be recognized with awards such as 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture', year after year.

If you're looking to grow and be inspired as a Customer Support Agent in Porto, Portugal, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.

Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career Growth and Personal Development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within

That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do in This Role

As a Customer Support Agent, you will:

  • Be the voice of our company, the direct link to our customers
  • Take care of our Italian-speaking customers by phone, email, chat, and social media channels
  • Support our merchants for all questions and inquiries about our product and service
  • Work on the optimization of all processes related to our customers to increase the happiness of our merchants
  • Collaborate with other departments, for example, Sales and Marketing
  • Be part of an international and multilingual team
Your Qualifications

Concentrix is a great match if you:

  • Are fluent in verbal and written Italian (C1)
  • Have an advanced level of English (B2)
  • Possess strong communication skills: approachable, patient, and customer-oriented
  • Have a high level of empathy; providing excellent customer-friendly service is your top priority
  • Can manage escalation processes and resolve complex issues
  • Have prior experience in customer support
  • Are familiar with omnichannel support (phone, chat, email) and can work with many tools at once
  • Have a problem-solving mindset, curious and persistent in resolving issues
  • Are well-organized and able to stay calm under pressure
  • Are proficient in using a smartphone, tablet, and computers

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in It for You

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
  • Competitive salary and performance bonus
  • Work in a central location in Porto, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their 'employer of choice.'

Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Porto

Language Requirements: English (Required), Italian (Required)

#J-18808-Ljbffr

  • Customer Support Agent

    6 giorni fa

    BOLOGNA, Italia Adh Personal Thüringen A tempo pieno

    Job Title: Customer Support Agent (Italian speaking) - POS System Solutions Experience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated...

  • Customer Support Agent

    1 settimana fa

    BOLOGNA, Italia Adh Personal Thüringen A tempo pieno

    Job Title:Customer Support Agent (Italian speaking) - POS System SolutionsExperience the power of a game-changing career. Are you looking for what's next?We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions...

  • Italian Speaking Airline Support Agent

    4 settimane fa

    BOLOGNA, Italia Buscojobs A tempo pieno

    Location : Malta (OnSite) Employment type : Fulltime Language Requirements : Italian C2 and English B2 Position : Italian Speaking Airline Support Agent Description : Are you passionate about customer service and ready to elevate your career in the airline industry?We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers...

  • Customer Support Specialist

    4 mesi fa

    BOLOGNA, Italia Dilaxia A tempo pieno

    La propensione all'ascolto e all'aiuto degli altri e l'interesse per la tecnologia sono tue caratteristiche?Continua a leggere!Stiamo cercando un Customer Support Specialist che, inserito in team e adeguatamente formato, assisterà i clienti nell'utilizzo di Utopia, un software in cloud interamente sviluppato da Dilaxia e adottato dalle aziende per adeguare...

  • Customer Support Specialist

    4 settimane fa

    Bologna, Italia Dilaxia A tempo pieno

    La propensione all’ascolto e all’aiuto degli altri e l’interesse per la tecnologia sono tue caratteristiche? Continua a leggere!Stiamo cercando un Customer Support Specialist che, inserito in team e adeguatamente formato, assisterà i clienti nell’utilizzo di Utopia, un software in cloud interamente sviluppato da Dilaxia e adottato dalle aziende per...

  • Customer Support Specialist

    3 mesi fa

    BOLOGNA, Italia Dilaxia A tempo pieno

    La propensione all'ascolto e all'aiuto degli altri e l'interesse per la tecnologia sono tue caratteristiche? Continua a leggere!Stiamo cercando un Customer Support Specialist che, inserito in team e adeguatamente formato, assisterà i clienti nell'utilizzo di Utopia, un software in cloud interamente sviluppato da Dilaxia e adottato dalle aziende per adeguare...

  • Customer Support Specialist

    1 mese fa

    BOLOGNA, Italia Dilaxia A tempo pieno

    La propensione all'ascolto e all'aiuto degli altri e l'interesse per la tecnologia sono tue caratteristiche? Continua a leggere! Stiamo cercando un Customer Support Specialist che, inserito in team e adeguatamente formato, assisterà i clienti nell'utilizzo di Utopia , un software in cloud interamente sviluppato da Dilaxia e adottato dalle aziende per...

  • Customer Support Specialist

    1 mese fa

    Bologna, Italia Dilaxia A tempo pieno

    La propensione all’ascolto e all’aiuto degli altri e l’interesse per la tecnologia sono tue caratteristiche? Continua a leggere! Stiamo cercando un Customer Support Specialist che, inserito in team e adeguatamente formato, assisterà i clienti nell’utilizzo di Utopia , un software in cloud interamente sviluppato da Dilaxia e adottato dalle aziende...

  • Italian Customer Support Representative for Greece

    2 settimane fa

    Bologna, Emilia-Romagna, Italia Patrique Mercier Recruitment Nordic A tempo pieno

    Patrique Mercier Recruitment Nordic is seeking an Italian-speaking customer support specialist to relocate to Greece and join our team. This exciting opportunity comes with a full relocation package, making the transition smooth and hassle-free.About the RoleAs a customer support representative, you will be responsible for delivering exceptional service to...

  • Junior Customer Support Specialist

    6 mesi fa

    Bologna, Italia NSI - NIER Soluzioni Informatiche S.r.l. A tempo pieno

    **Software**: **La propensione all’ascolto e all’aiuto degli altri e l’interesse per la tecnologia sono tue caratteristiche? Continua a leggere!**: Stiamo cercando un **Junior Customer Support Specialist** che, inserito in team e adeguatamente formato, **assisterà i clienti nell’utilizzo di Utopia**,** **un **software in cloud** interamente...

  • Agente Immobiliare

    6 mesi fa

    Bologna, Italia IMMOBILIARE CAVALLO A tempo pieno

    Opportunità per Agenti Immobiliari Ambiziosi (solo se residenti su Bologna) Sei un agente immobiliare che sta lavorando da solo e desidera trovare una struttura solida e di supporto per crescere professionalmente? O magari lavori già in un'agenzia ma senti di non riuscire a dare il massimo delle tue potenzialità? Oppure sei un consulente immobiliare e...

  • Agente di Vendita

    7 mesi fa

    Bologna, Italia Car Solution Rent srl A tempo pieno

    Car Solution Rent, azienda ventennale nel mondo del noleggio a lungo termine ricerca agenti/procacciatori sul territorio dell'Emilia Romagna per ampliare la propria offerta. Si ricercano agenti nel settore dell'automotive con un minimo di esperienza, e di proprio portafoglio clienti. L'azienda offre premi al raggiungimento degli obiettivi prefissati, tra...

  • Customer Support Specialist

    6 mesi fa

    Bologna, Italia Musixmatch A tempo pieno

    **ABOUT MUSIXMATCH**: Musixmatch is the leading music metadata company, featuring the world’s largest lyrics catalog and +70M user contributors. Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with +100,000 music publishers including Sony/ Music Publishing,...

  • Customer Support Agent Eu

    6 mesi fa

    Bologna, Italia Sticker Mule A tempo pieno

    Sticker Mule is the internet's most "kick-ass" brand. We're a remote team spread all over the world. Our team from top to bottom makes growth a top priority and it's ingrained in our company culture. But most importantly, we just enjoy making customers happy and having fun while doing so. **Why you'll like working here**: 1. Customers love our service and...

  • Percorso Agente Assicurativo

    6 mesi fa

    Bologna, Italia JOBOUTIQUE A tempo pieno

    **JOBOUTIQUE (**brand di **ONE4 Job S.R.L.)**, è Società autorizzata dal Ministero del Lavoro e delle Politiche Sociali, Autorizzazione a tempo indeterminato per l’esercizio dell’attività di ricerca e selezione Prot. n° R.0000149 del 26-10-2022) cerca per importante azienda appartenente al settore assicurativo un/una** AGENTE ASSICURATIVO.** Il...

  • Futuro Agente Assicurativo

    6 mesi fa

    Bologna, Italia JOBOUTIQUE A tempo pieno

    **JOBOUTIQUE (**brand di **ONE4 Job S.R.L.)**, è Società autorizzata dal Ministero del Lavoro e delle Politiche Sociali, Autorizzazione a tempo indeterminato per l’esercizio dell’attività di ricerca e selezione Prot. n° R.0000149 del 26-10-2022) cerca per importante azienda appartenente al settore assicurativo un/una **FUTURO AGENTE...

  • Futuro Agente Assicurativo

    4 giorni fa

    BOLOGNA, Italia Joboutique A tempo pieno

    **JOBOUTIQUE (**brand di **ONE4 Job S.R.L.)**, è Società autorizzata dal Ministero del Lavoro e delle Politiche Sociali, Autorizzazione a tempo indeterminato per l'esercizio dell'attività di ricerca e selezione Prot. n° R.0000149 del 26-10-2022) cerca per importante azienda appartenente al settore assicurativo un/una **FUTURO AGENTE ASSICURATIVO.**Il...

  • Italian Speaking Airline Support Agent

    3 settimane fa

    Bologna, Italia Buscojobs A tempo pieno

    Language Requirements : Italian C2 and English B2 Description : Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social...

  • Italian Speaking Airline Support Agent

    3 settimane fa

    BOLOGNA, Italia Buscojobs A tempo pieno

    Language Requirements : Italian C2 and English B2Description :Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services.You will be handling communications via phone, social media,...

  • Italian Speaking Airline Support Agent

    3 settimane fa

    BOLOGNA, Italia Buscojobs A tempo pieno

    Language Requirements : Italian C2 and English B2 Description : Are you passionate about customer service and ready to elevate your career in the airline industry?We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services.You will be handling communications via phone, social media,...