Customer Education Specialist

4 giorni fa

Milan, Italia Boston Scientific A tempo pieno

Additional Locations: Italy-Milan

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement:

Develops and implements training programs and tools to support in-house and external Product Education. Support employees/customers by providing clear and concise information to deliver the appropriate level of clinical and technical understanding.

This role requires extensive travel globally, approx. 70%

Key Responsibilities:

  1. Design, research, and develop Structural Heart Valve training program and materials to maximize impact by determining the target audience, time and location requirements and other applicable factors.
  2. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
  3. Remains aware of all changes that may impact training requirements by seeking out information that may change the clinical process and implementing changes/improvements to training approach and materials accordingly.
  4. Works with the Management to ensure that post-training results meet organizational targets and expectations by collecting and analysing post-training data. Follow closely with metrics to ensure consistent global internal and physician training.
  5. Assumes expertise role in Structural Heart Valve Training by using technical knowledge to support existing technology and new technologies.

What Are We Looking For In You:

Knowledge

  1. Bachelor's degree required - medical education/physician training experience, cardiovascular and/or structural heart preferred.
  2. Proven experience in the medical industry with several years’ experience in the medical device environment (clinical, scientific affairs, medical affairs, medical education, product management, product development, R&D, medical sales, or field clinical engineer)
  3. General knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards
  4. Excellent written and verbal communication – Fluent English is mandatory

Problem Solving

  1. Applies professional concepts, company policies and procedures
  2. Analyses data or situations, and exercises judgment to recommend solutions to solve problems.
  3. Follows standard practices and procedures in analysing situations or data from which answers can be obtained.

Planning and Organization

  1. High sense of urgency and commitment to execution.
  2. Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager. Must have the ability to manage simultaneous priorities and resource management
  3. Willingness to travel approx. 70%

Business Relationships and Project Management

  1. Establishing and cultivating internal business relationships to facilitate completion of tasks.
  2. Ability to build rapport with key physicians and medical leadership
  3. Strong interpersonal skills to enable cross function and cross franchise success
  4. Ability to translate voice of customer and market dynamics into the organization – related to training and education

What we offer:

  1. Work for a company dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world
  2. Work in an international environment
  3. Filed based role – you can be based anywhere in one of the European well commuted cities
  4. Performance based Career Development
  5. Inspirational colleagues & culture
  6. Employee benefits

Requisition ID:596179

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

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