Desktop Support Technician

1 settimana fa

Milan, Italia YouGov A tempo pieno

YouGov has an exciting opportunity open for an Onsite Desktop Support Technician to work with a small team to provide high level IT Support Globally across our EMEA region. You'll be Collaborating with IT team members to address complex issues and contribute to the development of IT solutions, also working closely with other departments to understand their technology needs.

What you will do

  • Global Desktop Support – Provide 1stand 2nd level end-user support for hardware, software, and network-related issues. Troubleshoot and resolve technical problems promptly to ensure minimal downtime in line with company SLA’s via the IT Support ticketing system. Provide out of hours support as and when required to perform system maintenance and upgrades
  • Asset Management - Maintain stock levels across EMEA. Update and maintain the asset register. Prepare and image new machines and mobiles ready for new users including adding to MDM platforms. Manage the asset delivery and collection for remote joiners and leavers. Assist in the secure disposal of old hardware in line with security policies
  • Hardware and Software Installation and Support - Install, configure, and maintain desktops, laptops, and peripherals. Install and upgrade software applications as needed
  • New User Onboarding - Help onboard users to the company both physically and remotely across EMEA. Conduct training sessions for new employees on basic system functionalities
  • Technical Documentation - Create and maintain documentation for system configurations, procedures, and troubleshooting steps. Ensure knowledge transfer within the team
  • Remote Support - Provide remote support to global users, resolving issues through phone, email, or remote assistance tools i.e. TeamViewer
  • Meeting Room and Video Conferencing Support- Provide support for meeting rooms and video conferencing systems across EMEA offices and help set up the Town Halls and other large meetings for executive staff
  • System Upgrades- Assist in planning and executing system upgrades, including hardware and software updates. Ensure compatibility and functionality post-upgrade
  • Security Compliance- Ensure all applicable assets have security applications and features installed in line with security policies

What you need to bring to the role

  • Minimum of 2 years of experience in desktop support or a related field
  • Strong knowledge of Windows operating systems and proficiency in Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive
  • Experience with VDI infrastructure is beneficial
  • Experience in troubleshooting hardware, software, and network issues
  • Excellent communication and interpersonal skills to provide effective customer support
  • Basic understanding of IT security principles and practices
  • Ability to work independently and as part of a team

It would be great if you had:

  • Experience with Apple MacBook, iPhone’s and other Apple technology is beneficial

#J-18808-Ljbffr

  • Field IT Technician

    4 giorni fa

    Milan, Italia Hemmersbach GmbH & Co. KG A tempo pieno

    Varied assignments of level 2 IT support in your regionContact us directly if you have any questions about this open job position2 years of IT experience in a IT Support roleExperience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing...

  • Desk Side Support Engineer Level 2

    2 giorni fa

    Milan, Italia Nsc Global A tempo pieno

    OverviewNSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world's leading multinational enterprises, outsourcers, and service providers.NSC...

  • Junior IT Support Technician

    3 mesi fa

    Milan, Italia Satispay A tempo pieno

    About SatispayAt Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision: simplifying payments to...

  • Associate Field Services Technician

    4 settimane fa

    Milan, Italia Aptean A tempo pieno

    Job Title: IT Service TechnicianLocation: MilanAptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3500 employees, 60 different...

  • Associate Field Services Technician

    1 settimana fa

    Milan, Italia Aptean A tempo pieno

    Job Title: IT Service TechnicianLocation: MilanAptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3500 employees, 60 different...

  • IT Technician

    1 mese fa

    Milan, Italia Sandvik Group A tempo pieno

    Do you have proven success in providing IT support to internal or external customers? Do you have strong problem-solving skills and excellent communication capabilities? Are you curious and passionate about Information Technology? If you are working with IT service delivery and you are motivated to contribute to the success of a market leader innovative...

  • Supporto Help desk

    1 mese fa

    Milan, Italia ADECCO ITALIA S.p.A. A tempo pieno

    ADECCO ITALIA SPA Ricerca per importante azienda farmaceutica con sede a Milano un Senior Desk Site Support con conoscenza della lingua inglese a livello avanzato.La risorsa inserita si occuperà delle seguenti attività:Supporto locale e globale informaticoSupporto tecnico al Leadership Team e al Managing DirectorSupporto eventi aziendali (Town Hall)...

  • Supporto Help desk

    2 mesi fa

    Milan, Italia Adecco Italia SPA A tempo pieno

    ADECCO ITALIA SPA Ricerca per importante azienda farmaceutica con sede a Milano un Senior Desk Site Support con conoscenza della lingua inglese a livello avanzatoLa risorsa inserita si occuperà delle seguenti attività:•Supporto locale e globale informatico•Supporto tecnico al Leadership Team e al Managing Director •Supporto eventi aziendali (Town...

  • Field Service Technician

    1 mese fa

    Milan, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Consultant Milano, per azienda leader nella progettazione e produzione di sistemi per l'automazione e l'efficienza energetica degli edifici ricerca un field service technician/Tecnico BMS. La risorsa sarà inserita all'interno dell'Ufficio Post Vendita e, dopo un periodo di formazione interna mirata alla conoscenza dei prodotti, si dedicherà all'attività...

  • Field Service Technician

    1 mese fa

    Milan, Italia Technical Hunters srl A tempo pieno

    Per grossa azienda multinazionale fondata nel 1989 che si propone come interlocutore di alto livello tecnologico per innovare i processi produttivi di piccole e medie imprese ricerchiamo un Field Service Technician.Principali responsabilità:Dimostrare una forte conoscenza delle capacità del servizio clienti;Eseguire assistenza sul campo per tutte le...

  • Field Service Technician

    3 settimane fa

    Milan, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Consultant Milano, per azienda leader nella progettazione e produzione di sistemi per l'automazione e l'efficienza energetica degli edifici ricerca un field service technician/Tecnico BMS. La risorsa sarà inserita all'interno dell'Ufficio Post Vendita e, dopo un periodo di formazione interna mirata alla conoscenza dei prodotti, si dedicherà all'attività...

  • Subscriber Data Management Technician

    6 mesi fa

    Milan, Italia Groupe iliad A tempo pieno

    In qualità di Subscriber Data Management Technician, entrerai a far parte del team Core Network e sarai responsabile della pianificazione quotidiana della configurazione, dell'installazione, della messa in servizio, dell'integrazione, dei test di interoperabilità, del funzionamento e della manutenzione dei sistemi di rete HLR/HSS. Collaborerai con il team...

  • Logistic Technician

    1 mese fa

    Milan, Italia Microsoft A tempo pieno

    As a Microsoft Logistics Technician (Data Center Inventory & Asset Technician - DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty...

  • Help Desk Technician

    1 mese fa

    Milan, Italia MAPEI A tempo pieno

    Help Desk Technician La risorsa sarà inserita nel gruppo Service Desk di Mapei Italia e sarà responsabile del supporto di primo e secondo livello all’interno dello Stabilimento Mapei di Mediglia.  Principali attività: Supporto operativo per i seguenti servizi: gestione postazione di lavoro, posta elettronica, software di base, telefonia fissa...

  • System Technician

    6 mesi fa

    Milan, Italia Kardex A tempo pieno

    As a Service Technician, you provide technical support for our products, applications and service solutions to our customers. In case a team is working at customers site one person needs to be the leader on site with the following responsibilities: •The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd...

  • Field Service Technician

    3 settimane fa

    Milan, Italia AlltecFOBA A tempo pieno

    ALLTEC Angewandte Laserlicht Technologie GmbH è uno dei leader internazionali del mercato e della tecnologia per sistemi di marcatura laser innovativi. Offriamo le nostre soluzioni con il nostro marchio FOBA e attraverso i nostri forti partner Videojet e Linx. FOBA è leader nei sistemi, nelle macchine e nei processi basati su telecamere di precisione per...

  • DC IT Technician

    4 giorni fa

    Milan, Italia OVHcloud A tempo pieno

    DC IT Technician#OVHcloudOVHcloud puts complete freedom in the hands of technologists and businesses, for anyone to master right from the start. We are a global technology company serving developers, entrepreneurs, and businesses with the dedicated server, software and infrastructure building blocks to manage, secure and scale their data. Throughout our...

  • Field Service Technician

    2 mesi fa

    Milan, Italia Adecco Italia A tempo pieno

    Consultant Milano, per azienda leader nella progettazione e produzione di sistemi per l'automazione e l'efficienza energetica degli edifici ricerca un field service technician/Tecnico BMS. La risorsa sarà inserita all'interno dell'Ufficio Post Vendita e, dopo un periodo di formazione interna mirata alla conoscenza dei prodotti, si dedicherà all'attività...

  • Maintenance Technician

    4 settimane fa

    Milan, Italia LHH A tempo pieno

    IstruzioneLaurea specialistica / Vecchio ordinamentoSnella realtà che da anni si occupa di svolgere assistenza tecnica per dispositivi medici di varia complessità, ricerca un MAINTENANCE TECHNICIAN SPECIALIST.ResponsibilitiesDefinizione contratti di assistenza con i clienti (ad esempio ospedali, studi medici) per manutenzioni periodiche.Programmazione...

  • Field Service Technician

    4 settimane fa

    Milan, Italia AlltecFOBA A tempo pieno

    ALLTEC Angewandte Laserlicht Technologie GmbH è uno dei leader internazionali del mercato e della tecnologia per sistemi di marcatura laser innovativi. Offriamo le nostre soluzioni con il nostro marchio FOBA e attraverso i nostri forti partner Videojet e Linx. FOBA è leader nei sistemi, nelle macchine e nei processi basati su telecamere di precisione per...