Dutch or Flemish Customer Service Agent

1 mese fa

Re, Italia Recruit4Work SL A tempo pieno

Griekenland staat bekend als een prachtige vakantiebestemming maar wist je dat je er ook kunt wonen en een nieuwe baan kunt beginnen Wij kunnen je hierbij helpen Wij bieden je een baan in een ambitieuze en flexibele organisatie waarin je klanten kunt helpen met hun vragen. Daarnaast ervaar je de levensstijl in Griekenland kun je de traditionele keuken proberen genieten van het weer en de hotspots bezoeken. Klinkt dit als een kans voor jou Bekijk dan deze vacature

Voor een van de grootste energieleveranciers in Nederland zijn wij op zoek naar een Klantenservice Medewerker die Vlaams of Nederlands spreekt samen met Engels.

In deze functie help je klanten met vragen of problemen via telefoon chat of email. Deze vragen gaan onder andere over wijzigingen in klantgegevens contracten en vragen over facturen.

Jouw Rol

De klantenservice medewerker zal het volledige klantenserviceproces van A tot Z afhandelen zowel voor bestaande als potentile nieuwe klanten:

  • Behandelen van alle binnenkomende vragen en verzoeken via telefoon email en/of chat met betrekking tot:
    • facturering en het incassoproces
    • betalingen (inclusief opzegprocedures voor klanten betalingsregelingen uitgestelde betalingen en wanneer kosten moeten worden geannuleerd)
    • tariefwijzigingen (inclusief het voorstellen van een productwijziging of korting)
  • Behandelen van klachten
  • Klantbehoud uitvoeren
  • Klanttevredenheid verhogen door het opbouwen en onderhouden van goede en langdurige klantrelaties
  • Verhuizingsverzoeken afhandelen
Vereisten
  • Nederlands of Vlaams (C2) Engels (C1)
  • MS Officevaardigheden
  • Ervaring met CRMsystemen en MS Office
  • Sterke communicatieve vaardigheden (zowel mondeling als schriftelijk)
  • Goed logisch en analytisch denkvermogen
  • Verantwoordelijkheid integriteit geduld en bereidheid om te leren
  • Management en organisatiecompetenties zoals proactiviteit en kritisch denken
  • Sociaalcommunicatieve vaardigheden: teamwork klantgerichtheid communicatie
  • Intellectuele vaardigheden: empathie stressbestendigheid en positief denken
  • Taakgerichte competenties: kwaliteit van het werk flexibiliteit verkoopvaardigheid en productiviteit
Voordelen
  • Betaalde training
  • Leuk mensgericht callcenter
  • Marktconform basissalaris
  • Doorgroeimogelijkheden
  • Relocatiepakket
Locatie

Remote verplicht woonachtig te zijn in Griekenland

  • Dutch speaking Customer Support istant

    1 mese fa

    Re, Italia Careerxtra A tempo pieno

    We are collaborating with a BPO renowned for its high employee satisfaction ratings to recruit experienced Dutchspeaking Customer Care Specialists for remote positions. The selected candidates will provide support to customers of an ecommerce brand.Position: Customer Care Specialist (Dutchspeaking)Location: Remote in HungaryEmployment Type:...

  • German Or Dutch-speaking Customer Service Advisor In Lisbon WRelocation Bonus

    1 mese fa

    Re, Italia Cross Border Talents A tempo pieno

    We are seeking a motivated and customeroriented individual to join our team as a German or Dutchspeaking Customer Service Agent in Lisbon. As a Customer Service Agent you will play a crucial role in ensuring a seamless and positive experience for our customers. You will be responsible for addressing customer inquiries and resolving issues via email/phone...

  • Customer Service Representative Dutch speaking

    1 mese fa

    Re, Italia Careerxtra A tempo pieno

    Customer Service Professionals with Dutch language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a payment...

  • German Or Dutch Speaking Reservations Agent In Malta

    1 mese fa

    Re, Italia Cross Border Talents A tempo pieno

    Location: Mosta Malta Relocation package included for interational candidates* As an German or DutchSpeaking Reservations Agent you will be responsible for managing reservations and providing outstanding customer service to our German and Dutchspeaking guests. Your primary duties will include: Some of your tasks may include: Handle incoming reservation...

  • Dutch Lodging Specialist for Holidays in Nature mfd

    1 mese fa

    Re, Italia Workstation Customer Care A tempo pieno

    Our client is a brand new online travel portal for nature oriented travel experience. They focus on lonely and romantic locations in free nature all over Europe. Their booking engine is supposed to be very simple and the process of handing over the vacancy location shall be contact free. The locations are mostly camping sites from private landlords like...

  • Customer Lifecycle Manager Dutch

    1 mese fa

    Re, Italia David Kennedy Recruitment A tempo pieno

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutchspeaking Customer Lifecycle Manager for their Mlaga office.Position: Customer Lifecycle ManagerLocation: Mlaga Spain Employment type: Fulltime Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:Be the first contact point for many customers deliver...

  • Customer Lifecycle Manager

    1 mese fa

    Re, Italia JUJUR A tempo pieno

    Position: Customer Lifecycle ManagerLocation: Mlaga SpainEmployment type: FulltimeDUTIES AND RESPONSIBILITIES:Be the first contact point for many customers deliver a strong first impression and set the foundation for long term customer relationshipQuarterback sales from lead to purchase; be the main point of contact for our clients customers leading the...

  • Customer Service Representative German speaking

    1 mese fa

    Re, Italia Careerxtra A tempo pieno

    Customer Service Professionals with German language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Customer Service Representative Finnish speaking

    1 mese fa

    Re, Italia Careerxtra A tempo pieno

    Customer Service Professionals with Finnish language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Customer Service Representative Norwegian speaking

    1 mese fa

    Re, Italia Careerxtra A tempo pieno

    Customer Service Professionals with Norwegian language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Customer Service Representative Swedish speaking

    1 mese fa

    Re, Italia Careerxtra A tempo pieno

    Customer Service Professionals with Swedish language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Customer Service Representative Danish speaking

    1 mese fa

    Re, Italia Careerxtra A tempo pieno

    Customer Service Professionals with Danish language Skills Needed! Relocation Assistance Provided!We are collaborating with a toptier Outsourcing/BPO consultancy that is looking to hire a Customer Support Agent in Riga.Work Details:Work Model: OnsiteLocation: Riga LatviaEmployment Type: FulltimeResponsibilities:Manage incoming customer inquiries for a...

  • Customer Support Agent

    4 settimane fa

    Re, Italia Somewhere A tempo pieno

    Job Title: Customer Support Agent Location: Remote (South Africa Preferred) Salary: $1500 USD/month Employment Type: FullTime About Company We are an innovative ecommerce platform that helps Shopify stores maximize revenue through SMSbased abandoned cart recovery personalized engagement and customer retention. We offer seamless live chat support ensuring...

  • Danish Customer Service

    1 mese fa

    Re, Italia Recruit4Work SL A tempo pieno

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...

  • Airfreight Customer Service Manager

    1 mese fa

    Re, Italia Hatch Asia A tempo pieno

    Unifying Purpose Shaping Careers We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people where we inspire a meaningful and impactful future. Our Client a global logistics and supply chain management company that provides comprehensive solutions across...

  • Customer Service And Order Processing Specialist

    1 mese fa

    Re, Italia Sagan A tempo pieno

    Job Title: Customer Service and Order Processing SpecialistLocation: Remote (CST Time Zones)Salary Range: up to 1200 USDWork Schedule: Monday to Friday 8:00 AM to 5:00 PM (CST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of...

  • Addetta/O Customer Service

    3 settimane fa

    Re, Italia Synergie Italia S.P.A. A tempo pieno

    Synergie Italia S.p.A., filiale di Empoli, ricerca per importante etichettificio della zona una figura da inserire come: ADDETTA/O CUSTOMER SERVICE La risorsa selezionata si occuperà di: Gestione e assistenza clienti, sia telefonica che via e-mail; Inserimento e gestione ordini nel sistema gestionale aziendale; Supporto nell'elaborazione di preventivi e...

  • Addetta/O Customer Service

    4 settimane fa

    Re, Italia Synergie Italia S.P.A. A tempo pieno

    Synergie Italia S.p.A. , filiale di Empoli, ricerca per importante etichettificio della zona una figura da inserire come: ADDETTA/O CUSTOMER SERVICE La risorsa selezionata si occuperà di: Gestione e assistenza clienti, sia telefonica che via e-mail; Inserimento e gestione ordini nel sistema gestionale aziendale; Supporto nell'elaborazione di preventivi e...

  • Customer Service

    1 settimana fa

    Re, Italia Persevera S.R.L. A tempo pieno

    Persevera srl, Società di Ricerca e Selezione del Personale, cerca per nota concessionaria auto un/a customer service.La mansione prevede:- Gestione richieste portale vetture nuovo e usato:- gestione e pianificazione appuntamento venditori;- controllo preventivo;- gestione chiamate telefoniche in entrata e in uscita;- smistare le varie chiamate;- archivio...

  • German Customer Support

    1 mese fa

    Re, Italia Job Squad A tempo pieno

    We are seeking a Customer Service Specialist to support either sellers or buyers in the ticketing industry. This role involves assisting customers via email and phone managing accounts and addressing questions or issues with tickets.TasksAssist sellers in the sales process through account management and support buyers with ticketrelated queries.Provide email...