Incident Manager
2 giorni fa
OverviewWe are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key ResponsibilitiesManage and coordinate the resolution of incidents from detection to closure.Act as the primary point of contact for incident escalation and communication.Ensure timely restoration of services in line with SLAs and governance standards.Document incident details, timelines, and actions taken in ITSM tools.Facilitate post-incident reviews and contribute to root cause analysis (RCA).Collaborate with Problem Management and Change Management teams to prevent recurrence.Support continuous improvement of incident management processes.Required Skills & Qualifications2–3 years of experience in Incident Management or IT Service Operations.Good understanding of ITIL framework and service management principles.Strong communication and stakeholder management skills.Ability to work effectively under pressure and manage multiple priorities.Experience with ITSM tools (e.g., ServiceNow, Remedy).Preferred QualificationsITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft SkillsAnalytical and problem-solving mindset.Ability to remain calm and decisive during critical situations.Team-oriented with strong collaboration skills.#J-18808-Ljbffr
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Incident Manager
4 giorni fa
Giuliano di Roma, Italia idpp A tempo pienoOverviewWe are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong...
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Incident Manager
38 secondi fa
giuliano di roma, Italia idpp A tempo pienoOverviewWe are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong...
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Incident Manager
2 giorni fa
roma, Italia Ntu International AS A tempo pieno3 giorni faOverviewWe are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL...
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Incident Manager
27 minuti fa
Roma, Italia idpp A tempo pienoOverview We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong...
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Incident Manager
2 settimane fa
roma, Italia Herzum A tempo pienoIncident ManagerWe are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL...
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Incident Manager: ITIL
2 giorni fa
roma, Italia Ntu International AS A tempo pienoAn international IT services firm is seeking an Incident Manager to join its operations team in Italy. The role requires managing and coordinating major incident resolutions to ensure minimal business impact and maintain service continuity. The ideal candidate should have 2-3 years of experience in Incident Management, solid knowledge of ITIL processes, and...
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Incident Manager
14 minuti fa
Roma, Lazio, Italia idpp A tempo pienoRole Overview:We are looking for anIncident Managerwith2–3 years of experiencein IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong...
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Incident Manager
4 giorni fa
Giuliano di Roma, Italia idpp A tempo pienoA leading IT services company is seeking an Incident Manager to join its operations team in Rome, Italy. The successful candidate will manage and coordinate the resolution of major incidents, ensuring minimal business impact. Candidates should have 2-3 years of experience in IT Service Management, solid understanding of ITIL processes, and strong...
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Incident Manager
39 secondi fa
giuliano di roma, Italia idpp A tempo pienoA leading IT services company is seeking an Incident Manager to join its operations team in Rome, Italy. The successful candidate will manage and coordinate the resolution of major incidents, ensuring minimal business impact. Candidates should have 2-3 years of experience in IT Service Management, solid understanding of ITIL processes, and strong...
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Incident Manager
1 settimana fa
Roma, Italia Euronext A tempo pienoOverseeing incident management process and team members involved in resolving incidents Manage every aspect of the incident starting with its assessment and leading up with its resolution Lead recurring meetings to keep relevant parties updated on the status of the incidents Respond to a reported incident, identify the cause and initiate the incident...
