Customer Support Associate, AbeBooks
3 settimane fa
The AbeBooks Customer Support Team operates with multiple sites across the globe, in five languages: English, German, Spanish, Italian and French. The Customer Support Associate acts as the primary interface between AbeBooks and external buyers and sellers, through email support. We support buyers during their pre and post-purchase experience and sellers through processing their customer orders and returns. The successful candidate has an immediate, distinct impact on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, delight the customer in each interaction and contribute to a team environment. Key job responsibilities Provide prompt and efficient service to AbeBooks buyers and sellers by email Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution Escalate internal and external issues when necessary through the appropriate channels Actively seek solutions to simplify processes and improve the customer experience A day in the life Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers Experience in a technical support process for web enabled software products or services Strong prioritization and time management skills About the team AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers. Basic Qualifications 6+ months of SDS Resolution Specialist experience Speak, write, and read fluently in English Preferred Qualifications Experience working with changing priorities and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
-
Customer Operations
4 giorni fa
Milano, Italia Customer Analytics Italia A tempo pienoA consulting firm in Milan seeks an Associate to support customer service operations and sales initiatives. You'll assist in project management, conduct data analysis, and engage with clients to deliver impactful solutions. Qualified candidates should have at least a Bachelor's degree, a year of consultancy experience, and strong analytical skills. This role...
-
Customer Operations
4 giorni fa
Via Milano, Italia Customer Analytics Italia A tempo pienoA consulting firm in Milan seeks an Associate to support customer service operations and sales initiatives. You'll assist in project management, conduct data analysis, and engage with clients to deliver impactful solutions. Qualified candidates should have at least a Bachelor's degree, a year of consultancy experience, and strong analytical skills. This role...
-
Strategic consulting Associate
3 settimane fa
Milano, Italia Customer Analytics Italia A tempo pienoCompany Overview We are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness. With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized...
-
Strategic consulting Associate
4 giorni fa
milano, Italia Customer Analytics Italia A tempo pienoCompany OverviewWe are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness. With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized...
-
Strategic Consulting Associate
1 settimana fa
Milano, Italia Customer Analytics Italia A tempo pienoCompany OverviewWe are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness. With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized...
-
Associate Customer Support
6 giorni fa
Milano, Italia Ubiquicom A tempo pienoYour MissionAs an Associate Customer Support you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation. You also update and maintains of the existing documentation starting from customer feedback and product user...
-
Claims & Customer Service Associate
1 settimana fa
Milano, Italia AXA Partners A tempo pienoAXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan. Type of contract: Fixed Term Contract Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team. According to skills, experience and performance Claims and Customer Associates are classified as follows:...
-
Claims & Customer Service Associate
1 settimana fa
Milano, Italia AXA A tempo pienoAXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan. Type of contract: Fixed Term Contract Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team. According to skills, experience and performance Claims and Customer Associates are classified as follows:...
-
Associate Director
6 giorni fa
Milano, Italia Kyndryl A tempo pieno* Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.Associate Director - Customer Partner – IT Services page is loaded## Associate Director - Customer...
-
Claims & Customer Service Associate
1 settimana fa
Milano, Italia AXA A tempo pienoAXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan. Type of contract: Fixed Term Contract Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team. According to skills, experience and performance Claims and Customer Associates are classified as...
