Director of Sales

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Director of Sales - Four Seasons Milano and Taormina

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locations

Milan

time type

Full time

posted on

Posted 20 Days Ago

job requisition id

REQ10301092

About Four Seasons Hotels and Resorts: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Milano: Welcome to Four Seasons Hotel Milano, a legendary sanctuary within Milan’s Quadrilatero della Moda – the luxury fashion district. Opened in 1993, the Hotel was the company’s second property in Europe. A 15th-century convent turned sophisticated garden retreat, the Hotel’s meticulous restoration subtly incorporates historic references into its timeless style. Fragments of frescoes, a beautiful emblem of the building’s sanctified past, create a meditative backdrop for relaxed elegant interiors with classic architectural flourishes. About San Domenico Palace Taormina, a Four Seasons Hotel: One of the world’s most legendary hotels, San Domenico Palace invites you to embark on an epic journey into history. With origins dating back to 1374, this classic Dominican convent was expanded in 1896 to become a hotel, featuring a new building designed in liberty style. For more than a century, San Domenico Palace has welcomed the world’s most illustrious guests – from Oscar Wilde and King Edward VIII to Elizabeth Taylor, Audrey Hepburn and Sophia Loren. Now, as Four Seasons, this iconic hotel begins a new era, delivering the highest standards of personalized service. Director of Sales: Four Seasons Hotel Milano and San Domenico Palace, Taormina, a Four Seasons Hotel, is looking for a high-performing Director of Sales to join our team. Our Director of Sales monitors and motivate the sales activities and the sales team to ensure that all sales persons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, guest and employee satisfaction and the financial performance of the department. This post will be based at Four Seasons Hotel Milano. This position reports to our Senior Director of Marketing. Full Time. Work authorization for the location is required. Responsibilities: Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.

Develop and implement a sales strategy to effectively manage all the different sales channels; utilizes on-property sales resources and leverages all above property sales engines to deliver results. Ensure the development of a strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments.

Will assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc., supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards, use and take advantage of company provided Marketing "Tools." and analyze sales statistics against booked vs. consumed business.

Proactively positions and markets the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.

Act as the customer expert and customer advocate at the hotel. Ensures sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share. Ensures execution of brand strategy and brand initiatives in all sales processes and continually focuses on improving guest satisfaction.

Strategic business thinker. Strategically evaluates and makes decisions based on data. Identify changing market conditions and introduces appropriate changes in sales and marketing strategy to meet or exceed customer expectations,

Proactive, business-focused, data-driven and ROI-minded maximize revenue and ensure competitive position in the market.

Uses data (STAR report, Hotelligence, shop scores, etc.) and other resources to maintain an awareness of the hotel’s market position. Researches competitor’s strategies to identify ways to grow occupancy and RevPAR and increase market share.

Encourages sales team to set and exceed challenging objectives. Takes calculated risks to move the department forward.

Knows the business, the competition, the clients and customer trends. Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.

Proactively develops and maintains effective relationships with internal and external key stakeholder groups. Works with operations department heads to ensure sales strategies are aligned with the overall hotel plan.

Liaise and strengthen relationship with main accounts in order to drive business and increase fare market share

Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved.

Conduct sales calls, prospecting calls, site inspections, and entertainment in the assigned

Balances the interests of the sales and marketing group with the interests of the rest of the organization.

Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates

Leads on-property sales functions and leverages above property sales resources to deliver results.

Translates strategy into specific business actions and individual accountabilities that achieve results

Accomplishes desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.

Hire, retain and develop diverse, high- caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand’s culture, ensures fair and equitable treatment and associate satisfaction to enable business success.

Assign clear accountability to team members, and monitor implementation to assure success and accountability for results

Adhere to the Company's Procedures and rules.

Maintain strict confidentiality and ensure work is of the highest level.

Qualifications and Skills: Applicants are required to have at least three to five years in a Sales Director role

Multi-property/cluster

experience is a plus

Proven sales track record with a strong knowledge of the luxury consortia business

Creative and innovative approach to sales activities

Strong leadership skills to manage diverse employee group with a wide range of experience, resulting in a positive working environment

Excellent negotiation skills and strong decision-making abilities

Reading, writing and oral proficiency in English.

Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Delphi, Internet and Opera

Successful candidate must possess legal work authorization in Europe

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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