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Technical Customer Support

2 mesi fa

Milano, Italia Abroad Experience A tempo pieno

As an Application Specialist, you are the "go-to person" for providing technical assistance related to hardware, Cloud-based solutions, and PC software.
You will respond to incoming technical queries and address system/user issues in a timely and professional manner.
Understanding and identifying bugs as well as identifying customer feature requests is essential.
You will work closely with our developers and engineers, troubleshooting customer problems, and demonstrating strong follow-up and follow-through skills.You have a methodical approach, strong communication skills, and thrive in an entrepreneurial environment.
Finding opportunities for further improvement is your second nature.You will work closely with Application Specialist colleagues and Customer Success Agents within the team, as well as with Sales and Software Engineers.
You report in this position to the Customer Success Manager.Responsibilities/TasksAnswer complex technical queries from potential and existing customers, resellers, distributors, etc., and facilitate the transfer of calls where necessary/applicable.Provide installation, implementation, and usage assistance, as well as an onboarding service.Assist Customer Success Agents with live technical queries.Identify and document irregular system behaviors to developers/engineers (bug reports, etc.
).Identify and document feature requests to developers/engineers to improve current and new products.Assist other departments in matters of product usage, technical queries from external partners, trainings, etc.Participate in internal trainings and the training of new staff members.Aid in company-wide tasks and projects (such as translations, investigations, etc.
).Evaluate and process customer feedback for proactive enhancements or additions to our current assortment.Contribute to the general success of the company by engaging in improvements.RequirementsYou have a near-native level of Italian and preferably German too, business fluent English; additional language skills are a plus.HBO level of education; bachelor's degree level preferred.Strong interpersonal, relationship-building skills, and a customer-centric attitude.Technical, analytical mindset with strong IT skills and attention to detail.Experience in customer service/B2B sales and a proactive, independent working style.Eagerness to learn about company products and their specifications.What's in it for youMarket related salary10% annual bonusHybrid working modelWFH daily allowanceTransport25 vacation days per annum #J-18808-Ljbffr