Customer Success Manager

4 giorni fa

Torino, Italia Universal-Robots A tempo pieno

**Customer Success Manager - Italy**
**#WeAreUR and we continuously redefine automation**
At Universal Robots, part of Teradyne Inc., we are empowering change in the way work is done.
Our vision is to create a world where people work with robots, not like robots.
And with 50,000+ cobots already installed worldwide, we're well on the way to achieving it.
Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.
The Customer Success Manager is a key stakeholder in the post sales journey of our robot users.
The Success Manager is focused on driving repeat sales by creating a meaningful relationship to UR's service and facilitating the successful deployment of our Cobots.
The current goal of the CSM team is to achieve our growth aspirations, consistently strengthening and reinforcing our brand, as well as deepening our engagement and adding value to our clients.
This is a high impact, strategic and hands-on position, requiring a high degree of creativity, and excellence in strategy and execution in a dynamic environment along with focus on customer orientation.
There are many stakeholders including our distribution network, technical teams, and vast customer organizations, all of which require a high level of tact and specialized communication.
To give you an overview of how this affects your role and responsibilities you can look forward to:
- Have full ownership of our customer experience; maintaining full overview of the robot deployment timeline and delivering appropriate resources during the customer lifecycle.
- Understand the individual growth and business goals of our customers and facilitate their development.
- Cross-functional team and partners coordination to ensure flowless customer implementation and experience.
For example, establish clear processes and handoffs to support, service, and sales teams when needed.
- Act as the initial primary contact for customers post sale and build strong relationships, understand their specialized business, service needs and drivers to continuously improve cooperation and process to the mutual benefit
- Coordinate with various members of the internal team by processing feedback received from end users, partners, and other members of the UR network.
- Manage regional accounts and provide proactive customer service when needed.
- Work independently, while also sharing knowledge and best practices with the team and relevant stakeholders and sharing ideas for customer experience, engagement and improvement initiatives
- Act as a sparring partner with the rest of the team to improve the customer experience
**We are driven by honesty and act with integrity - #WhoAreU**
To be successful in this position we imagine you will come with:
- Team collaboration, customer centricity, innovative mindset and high sense of ownership are keys for being successful.
- Customer service/ sales experience or background (education) with focus on account management or directly in the field of Robotics
- Previous experience in education, troubleshooting, implementation in the fields of robotics or manufacturing.
- An excellent communicator who relates well to all kinds of people, has the ability to build appropriate rapport, and uses diplomacy and tact to defuse high tension situations comfortably.
- Someone with a passion for customer satisfaction and service-excellence, who genuinely cares about people and is empathetic to the problems of others
- Able to understand technical details of automation solutions utilizing Universal Robots Cobots.
- Working English and fluency in Italian is absolutely required.
- A curious and empathic mindset.
You must be able to listen, remain curious, and show empathy to all of our stakeholders both internal and external.
- An interest in occasional travel.
As a person you are independent, but still a team player.
You are motivated by solving complex tasks and still you are very practical in the way you approach things.
Here at Universal Robots, we are very flexible, and we expect you to be the same.
We have an agile organization where things continuously change and therefore it´s an advantage if you see yourself as a fast learner.
You will be based in Italy, and will report to Michael Paul, Customer Success Program Manager.
**We collaborate it´s in our DNA**
Join Universal Robots, the ground-breaking technology company, and help empower change in the way work is done.
Shaping next year's innovations.
Moving a fast-growing industry forward.
Building a truly global career.
You can do it all here.
We employ 1000+ people in offices across North America, South America, Europe, and Asia - and we're growing all the time.
So, if you're looking to build your career working with some of the best talent from all over the world, we want to get in touch with you

  • Customer Success Manager

    7 mesi fa

    Torino, Italia Arpa Consulting A tempo pieno

    Ricerchiamo per Azienda settore Utilities **CUSTOMER SUCCESS MANAGER** La figura ricercata, in staff alla direzione generale e in relazione continua con tutti gli enti aziendali, si occuperà di gestire e seguire la Customer Base dall’acquisizione fino all’assistenza. L’obiettivo sarà quello di massimizzare la fiducia del cliente e monitorare il...

  • Customer Success Manager

    4 giorni fa

    Torino, Italia Arpa Consulting A tempo pieno

    Ricerchiamo per Azienda settore Utilities**CUSTOMER SUCCESS MANAGER**La figura ricercata, in staff alla direzione generale e in relazione continua con tutti gli enti aziendali, si occuperà di gestire e seguire la Customer Base dall'acquisizione fino all'assistenza.L'obiettivo sarà quello di massimizzare la fiducia del cliente e monitorare il churn-rate con...

  • Customer Success Manager

    7 mesi fa

    Torino, Italia Universal-Robots A tempo pieno

    **Customer Success Manager - Italy** **#WeAreUR and we continuously redefine automation** At Universal Robots, part of Teradyne Inc., we are empowering change in the way work is done. Our vision is to create a world where people work with robots, not like robots. And with 50,000+ cobots already installed worldwide, we’re well on the way to achieving it....

  • Customer Success Manager

    7 mesi fa

    Torino, Italia 4Dem.it A tempo pieno

    **Customer Success Manager - 4DEM - Torino** Who are they? Every day every company knows the need to communicate to its customers the news of its business and its company. Thanks to 4DEM, companies can send beautiful, effective and professional newsletters in a few seconds to reach their customers. To date we have helped over 10,000 companies and...

  • Customer Success Manager

    4 giorni fa

    Torino, Italia Platinium Group A tempo pieno

    **Welcome to Platinium Group** - one of the fastest growing companies in the ticketing industry. We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, Football, Tennis, Motocross, etc. PG is always looking for smart engaged people who think differently and want to...

  • Customer Success Manager

    2 giorni fa

    Torino, Italia Platinium Group A tempo pieno

    **Welcome to Platinium Group** - one of the fastest growing companies in the ticketing industry.We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, Football, Tennis, Motocross, etc.PG is always looking for smart engaged people who think differently and want to...

  • Customer Success Manager

    3 settimane fa

    Torino, Italia Adh Personal Thüringen A tempo pieno

    We are Progress (Nasdaq: PRGS ), an experienced and trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely. We're proud to have a diverse global team where we value the individual and enrich our culture by considering varied...

  • Customer Success Manager

    3 settimane fa

    Torino, Italia Adh Personal Thüringen A tempo pieno

    We are Progress (Nasdaq: PRGS), an experienced and trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.We're proud to have a diverse global team where we value the individual and enrich our culture by considering varied perspectives...

  • Customer Success Specialist

    4 giorni fa

    Torino, Italia RP VOICE A tempo pieno

    RPvoice è una società Italiana presente con 4 sedi in Italia leader nella gestione di servizi contact center outbound, che vanta tra i propri clienti prestigiosi marchi, nazionali e internazionali, leader di mercato. Per la propria sede di Torino ricerca 8 risorse da inserire sulle diverse attività di assistenza per importante società di software. La...

  • Customer Solution Manager

    4 mesi fa

    Torino, Italia TomTom A tempo pieno

    **What you'll do**: - You will be a member of the Customer Solution Management team in TomTom’s Automotive Business Unit. - Customer Solution Manager is responsible for defining the right solution that meets the business needs and the technical requirements of TomTom Automotive customers and integration partners, in alignment with the customer account...

  • Customer Solution Manager

    3 settimane fa

    Torino, Italia Tomtom A tempo pieno

    **What you'll do**:- You will be a member of the Customer Solution Management team in TomTom's Automotive Business Unit.- Customer Solution Manager is responsible for defining the right solution that meets the business needs and the technical requirements of TomTom Automotive customers and integration partners, in alignment with the customer account strategy...

  • Customer Care Manager

    7 mesi fa

    Torino, Italia Seres Partners s.r.l. A tempo pieno

    Per il nostro cliente, azienda che progetta e realizza soluzioni di aspirazione in ambito industriale con grande attenzione all’innovazione e alla customizzazione dei prodotti/impianti in base alle esigenze dei clienti, ricerchiamo il/la **Posizione**: **Customer Care Manager** La Risorsa, a diretto riporto della Proprietà si occuperà di gestire il...

  • Customer Care Manager

    2 settimane fa

    Torino, Italia Seres Partners S.R.L. A tempo pieno

    Per il nostro cliente, azienda che progetta e realizza soluzioni di aspirazione in ambito industriale con grande attenzione all'innovazione e alla customizzazione dei prodotti/impianti in base alle esigenze dei clienti, ricerchiamo il/la**Posizione**:**Customer Care Manager**La Risorsa, a diretto riporto della Proprietà si occuperà di gestire il Customer...

  • Customer Service Manager- Trasporti

    3 giorni fa

    Torino, Italia Page Personnel Italia A tempo pieno

    Gestione e coordinamento del team - Elaborazione di tariffe per tutti i servizi di trasporto - Gestione dei rapporti commerciali con i clienti - Comunicazione preventiva per l'organizzazione ed il coordinamento delle spedizioni - Gestione e risoluzione di anomalie / difformità / ritardi delle spedizioni dei clienti con il supporto dei reparti operativi e...

  • Customer Service Assistant Manager

    2 mesi fa

    Torino, Italia Hays A tempo pieno

    Per prestigiosa Società Multinazionale, siamo alla ricerca di un: Customer Service Assistant Manager. La risorsa verrà inserita nel team Customer Service Internazionale della filiale italiana in affiancamento al Manager di funzione. In particolare, la figura svolgerà le seguenti attività: Relazione con la casa madre per presenza dei prodotti a stock e...

  • Sales Junior/Customer Success Specialist

    4 mesi fa

    Torino, Italia Goodjobbers S.R.L. A tempo pieno

    Goodjobbers è alla ricerca di un/a Sales Junior/Customer Success Specialist con contratto di tirocinio. La risorsa si unirà ad un primo team operativo che si sta formando in questi mesi, quindi le possibilità di crescita e sviluppo all'interno della startup sono esponenziali. La persona lavorerà a stretto contatto con i founder, il CEO, il direttore...

  • Sales Junior/Customer Success Specialist

    4 settimane fa

    Torino, Italia Goodjobbers S.R.L. A tempo pieno

    Goodjobbers è alla ricerca di un/a Sales Junior/Customer Success Specialist con contratto di tirocinio. La risorsa si unirà ad un primo team operativo che si sta formando in questi mesi, quindi le possibilità di crescita e sviluppo all'interno della startup sono esponenziali. La persona lavorerà a stretto contatto con i founder, il CEO, il direttore...

  • Sales Junior/Customer Success Specialist

    3 settimane fa

    Torino, Italia Goodjobbers S.R.L. A tempo pieno

    Goodjobbers è alla ricerca di un/a Sales Junior/Customer Success Specialist con contratto di tirocinio. La risorsa si unirà ad un primo team operativo che si sta formando in questi mesi, quindi le possibilità di crescita e sviluppo all'interno della startup sono esponenziali. La persona lavorerà a stretto contatto con i founder, il CEO, il direttore...

  • Customer Service Manager- Trasporti

    5 ore fa

    Torino, Italia Page Personnel Italia A tempo pieno

    Gestione e coordinamento del team- Elaborazione di tariffe per tutti i servizi di trasporto- Gestione dei rapporti commerciali con i clienti- Comunicazione preventiva per l'organizzazione ed il coordinamento delle spedizioni- Gestione e risoluzione di anomalie / difformità / ritardi delle spedizioni dei clienti con il supporto dei reparti operativi e dei...

  • Sales Junior/Customer Success specialist

    2 mesi fa

    Torino, Italia Goodjobbers S.r.l. A tempo pieno

    Goodjobbers è alla ricerca di un/a Sales Junior/Customer Success Specialist con contratto di tirocinio. La risorsa si unirà ad un primo team operativo che si sta formando in questi mesi, quindi le possibilità di crescita e sviluppo all’interno della startup sono esponenziali. La persona lavorerà a stretto contatto con i founder, il CEO, il direttore...