Customer Service
7 giorni fa
STAFF s.p.a Agenzia per il lavoro, filiale di Milano, ricerca per azienda cliente nel settore della diagnostica una figura da inserire nel proprio organico interno in qualità di:
**CUSTOMER SERVICE**
La risorsa di occuperà delle seguenti mansioni:
- verificare la correttezza amministrativa degli ordini ricevuti e assicurarne la corretta gestione ed evasione nel rispetto delle regole aziendali
- gestire le situazioni critiche relative alle evasioni degli ordini e gestire i reclami logistici ed amministrativi
- intrattenere relazioni con i Clienti, mantenendoli costantemente informati sullo stato avanzamento degli ordini
- relazionarsi con la Forza Vendita informandola sulle problematiche o sulle eventuali richieste fuori contratto dei Clienti
- gestire consegne rush, in sinergia col Centro di Distribuzione e con i Corrieri
- gestire l' anagráfica dei Clienti
- gestire le problematiche di consegna (giacenze/eccezioni) direttamente con i Corrieri
- assicurare un'eccellente Customer Experience e un'alta Customer Satisfaction
- 3-5 anni di esperienza nel ruolo, maturata preferibilmente in aziende del settore, in aziende multinazionali
- Diploma o Laurea in discipline economiche
- Ottima conoscenza degli strumenti informatici (pacchetto Office e la conoscenza di SAP)
- Buona conoscenza della lingua inglese
- Orientamento al Cliente
- Predisposizione al problem solving e al lavoro in team
- Capacità di pianificazione e organizzazione
- Comunicazione e ascolto
**Si offre**:contratto di 6 mesi in somministrazione, full time 40 ore settimanali
**Luogo di lavoro**: limitrofi di **Sesto San Giovanni - Milano
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