Front Desk Agent

4 settimane fa

Volterra, Italia Borgo Pignano A tempo pieno

Borgo Pignano is delighted to share an opportunity for a talented and passionate FRONT DESK AGENT to join our team for the 2025 season.
Borgo Pignano is a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming. On a peaceful hilltop in the heart of Tuscany you will find elegantly curated accommodations, Michelin star dining, and a variety of healthy experiences.

Main Responsabilities:
-Ensure smooth and efficient check-in and check-out operations
- Compute all guest billing, accurately post charges to guest rooms and house
- Efficently assist guests with queries, restaurants ans experiences reservations
- Take good note of guests' feedbacks, ensure that guests's complaints are always addressed to the department head
- Prompt follow up and resolution of customer queries
- Complete and maintain any report requested by management
- Always be supportive to colleagues and Hotel Management Requirements

- At least 1/2 years in the same position
- Think 5 stars and work in a professional and friendly manner
- Will proactively be involved in teamwork and cooperate with every co-worker
- Will anticipate the needs of our guests by taking extreme care of details and customer service.
- Customer service orientation
- Warm personality
- Passion for service, courtesy and discretion
-Emotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotions
- Well groomed and good communication skills
- Excellent knowledge of English and, preferably, of a second foreign language
- Knowledge of Opera cloud PMS
- Respect for nature and for values that the earth represent
- Owner car
Role: Front Desk Agent
Job Type: Seasonal , Full Time
Location: Volterra,

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