Front Desk Agent

4 settimane fa

Volterra PI, Italia Borgo Pignano A tempo pieno
Borgo Pignano is delighted to share an opportunity for a talented and passionate FRONT DESK AGENT to join our team for the 2025 season.Borgo Pignano is a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming. On a peaceful hilltop in the heart of Tuscany you will find elegantly curated accommodations, Michelin star dining, and a variety of healthy experiences.Main Responsabilities: -Ensure smooth and efficient check-in and check-out operations- Compute all guest billing, accurately post charges to guest rooms and house- Efficently assist guests with queries, restaurants ans experiences reservations - Take good note of guests’ feedbacks, ensure that guests’s complaints are always addressed to the department head- Prompt follow up and resolution of customer queries- Complete and maintain any report requested by management - Always be supportive to colleagues and Hotel Management
Requirements- At least 1/2 years in the same position- Think 5 stars and work in a professional and friendly manner- Will proactively be involved in teamwork and cooperate with every co-worker- Will anticipate the needs of our guests by taking extreme care of details and customer service.- Customer service orientation- Warm personality- Passion for service, courtesy and discretion-Emotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotions- Well groomed and good communication skills- Excellent knowledge of English and, preferably, of a second foreign language- Knowledge of Opera cloud PMS - Respect for nature and for values that the earth represent- Owner car

Role: Front Desk Agent
Job Type: Seasonal , Full Time
Location: Volterra,

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