Customer Quality Manager

2 settimane fa

Lodi, Italia Hitachi Vantara Corporation A tempo pieno

Description For our Business Unit High Voltage based in Lodi we are looking for a Customer Quality Manager who will focus on defining and specifying activities, processes, and standards to fulfil the quality requirements for our products.
Our product portfolio is various and includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings. In the multifunctional modules are included different functions; CB (circuit breaker), DS (disconnector) and control and measurement of currents and voltages
GIS are also produced in our factory, which are multifunctional modules completely insulated in gas. The range of our product is from 72 kV to 800 kV.
How you'll make an impact: You will be responsible for the customer quality team, the development of daily customer support activities and other corporate functions for customer complaints cases
You will be responsible for the team's efficiency and continuous improvements including analysis methods and reporting methodology
You will coordinate activities to resolve internal and external customer complaints with the support of a multifunctional team
You will drive the customer quality progress, early warning and escalate key issues to the management level supporting quality cost forecasting/tracking/management post delivery,
You will propose improvements projects based on quality issue to reduce the warranty cost
You will systematically summarize/analyse the costumer complains, collaborate with the service team to resolve the issues and to improve the entire process.
You will lead and plan the skills and the development our team members
You will be responsible of the failure analysis and warranty exspensive with the goal to identify improvements project
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.
Your background: Master's degree and above, Electrical, mechanical, or other related area.
5+ years of working Experience.
Structure thinking, collaboration, result oriented.
Strong leadership and People management experience, be able to handle high work pressure and multi-task.
Excellent ability to relate to customers
Be familiar with High voltage products, L6S green belt or above is preferred.
Fluent in English and Italian communication.

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