Guest Experience Advisor

3 settimane fa

Lazio, Italia Mcarthurglen Group A tempo pieno

Our Mission
'To create the finest retail experiences.'
Our Purpose
'Making the extraordinary possible'
Interested in working in a busy, exciting and dynamic environment?
We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet in Castel Romano.
This is a fixed-term contract (12 months).
This is an in-person, face-to-face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem-solving.

Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
Why start your journey at McArthurGlen? • You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
• Be part of an international team of over 200 dedicated guest-focused colleagues throughout the organisation.
• Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work.
• Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
What you'll be doing… • Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email, and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.
You will… • Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer-facing and admin tasks.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word, and Excel.
• Have fluent proficiency in English & Italian . Any additional language skills would be an advantage.
• Be flexible about working hours to accommodate the full trading hours of the centre on a rota basis.
Our Success Framework Guest Experience at McArthurGlen At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.
Be part of something extraordinary… Start your journey with us by applying with your CV.

#J-18808-Ljbffr

  • Guest Experience Advisor

    3 giorni fa

    Lazio, Italia Mcarthurglen A tempo pieno

    Why start your journey at McArthurGlen? You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more. Be part of an international team of over 200 dedicated...

  • Guest Experience Supervisor

    3 mesi fa

    Lazio, Italia Manpowergroup A tempo pieno

    Il gruppo Manpower per importante realt del settore alberghiero è alla ricerca di una figura di: GUEST EXPERIENCE SUPERVISOR Come Guest Experience Supervisor, sarai responsabile di rendere unico ogni momento per il cliente, curando nel dettaglio tutti gli aspetti di una customer care che comprende qualit del prodotto, cura del personale e dell'immagine,...

  • Guest Experience Supervisor

    3 settimane fa

    Lazio, Italia Randstad Italia Spa A tempo pieno

    Randstad Talent Selection è la divisione di Randstad Italia specializzata nella Ricerca & Selezione di profili qualificati ed ad alta professionalità.Per prestigioso Hotel di lusso siamo alla ricerca di un/a Guest Experience Supervisor  Si offre: inserimento diretto in azienda con contratto a tempo determinato CCNL AICA da 26.000,00??29.000,00?Luogo di...

  • Guest Service Agent

    5 giorni fa

    Lazio, Italia Accor Hotels A tempo pieno

    Company DescriptionNovotel Jakarta Mangga Dua Square is a premium midscale hotel located in the North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with a rejuvenated Olympic size swimming pool that provides guests with the best experience during their stay. For an array of international buffet selections, Food...

  • Guest Relations Manager

    3 settimane fa

    Lazio, Italia Accor Hotels A tempo pieno

    Company DescriptionNestled along the Haliç, Rixos Tersane epitomises unmatched guest experiences and service excellence. Dedicated to redefining Istanbul's lifestyle scene, the hotel is an eclectic fusion, creating an urban hotspot and lifestyle hub with panoramic views of the Haliç. Situated in Istanbul's historic Tersane district along the Golden Horn,...

  • Guest Experience Manager

    5 giorni fa

    Lazio, Italia Accor Hotels A tempo pieno

    Description de l'entreprise Sofitel Marrakech Palais Imperial & SpaHôtel de luxe du groupe Accor, notre établissement incarne l'élégance contemporaine avec vue sur les montagnes de l'Atlas et des jardins somptueux. Situé au cœur de Marrakech, il offre une expérience unique mêlant raffinement français et charme marocain.Description du poste Être...

  • Guest Relations Executive

    4 giorni fa

    Lazio, Italia Accor Hotels A tempo pieno

    Company DescriptionFairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...

  • Guest Service Agent

    2 settimane fa

    Lazio, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno

    SOMMARIO La Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni...

  • Guest Service Agent

    20 ore fa

    Lazio, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno

    SOMMARIO La Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni...

  • Guest Service Agent

    2 mesi fa

    Lazio, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno

    SOMMARIOLa Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico.In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni momento.Si...

  • Guest Service Agent

    3 mesi fa

    Lazio, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno

    SOMMARIOLa Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni momento.Si...

  • Guest Relation Agent

    3 mesi fa

    Lazio, Italia Hotel De Russie A tempo pieno

    The Position GUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests' disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay.Reports to: Guest Relations Manager.Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to...

  • Guest Service Agent

    1 mese fa

    Lazio, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno

    SOMMARIO La Russotti Gestioni Hotels sta cercando un Guest Service Agent da inserire nel nostro organico.In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni momento.Si...

  • Stage Guest Experience Line

    1 mese fa

    Lazio, Italia Melia Hotels International A tempo pieno

    "Il mondo è tuo con Meliá" Unirsi a Meliá significa intraprendere un viaggio senza frontiere, perché le possibilità di crescita e formazione qui sono infinite.Significa essere consapevoli che il mondo è tuo e che avrai la possibilità di lavorare in molti paesi.E tutto ciò, sentendo di essere parte di una grande famiglia.È la certezza di aver...

  • Stage Guest Experience Line

    4 settimane fa

    Lazio, Italia Tn Italy A tempo pieno

    col-wideJob Description:"Il mondo è tuo con Meliá"Unirsi a Meliá significa intraprendere un viaggio senza frontiere, perché le possibilità di crescita e formazione qui sono infinite. Significa essere consapevoli che il mondo è tuo e che avrai la possibilità di lavorare in molti paesi. E tutto ciò, sentendo di essere parte di una grande famiglia. È...

  • Guest Relation Supervisor

    3 mesi fa

    Lazio, Italia Nh Italia Spa A tempo pieno

    In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests.You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world.You will be an information provider, diplomat, salesperson, hotel...

  • Client Advisor

    3 mesi fa

    Lazio, Italia Jobbydoo A tempo pieno

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Beauty Advisor

    4 mesi fa

    Lazio, Italia Confidenziale A tempo pieno

    InPlace Agenzia per il Lavoro ricerca, per importante Cliente operante in ambito cosmetica la figura di Beauty Advisor. La/il Beauty Advisor opererà all'interno degli store della catena e sarà responsabile della Customer Experience del corner, contribuendo al raggiungimento dei KPI aziendali e degli obiettivi di vendita. Nello specifico si occuperà di: -...

  • Guest Relations Host

    3 mesi fa

    Lazio, Italia Eram Talent A tempo pieno

    Eram Talent is hiring for the position of Guest Relations Host - Hotel Management in Saudi Arabia.As a Guest Relations Host - Hotel Management, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences.Below are the listed job roles for the ideal candidate : Interact...

  • Guest Relation Supervisor

    2 settimane fa

    Lazio, Italia Nh Italia Spa A tempo pieno

    A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys...