Kering Eyewear Emea Customer Service Ambassador
4 mesi fa
KERING EYEWEAR EMEA Customer Service Ambassador (French Speaker) page is loaded KERING EYEWEAR EMEA Customer Service Ambassador (French Speaker) Apply locations PADOVA time type Full time posted on Posted 30 Days Ago job requisition id R130902 SummaryAbout usKering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique 'ensemble' of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.Job DescriptionYour opportunityWe are currently seeking a Customer Service Ambassador French speaker to join our corporate team in Padova Headquarter.As EMEA Customer Service Ambassador, you will be part of a B2B environment and make the difference by ensuring an excellent service to our customers, attending their needs as order taking, queries, questions, and solving their complaints through different communication channels (telephone, Email, chat, web) in order to provide a high and efficient level of service and maximizing business opportunities/Kering brands' portfolio.How you will contributeOrdering flow management, from order acquisition to order entry in compliance with agreed trade termsHandling customer inquiries using different communication channelsResearching information using available sourcesManaging and solving customer complaintsIdentifying and escalating priority issuesProviding customers with product and service informationMonitoring customer requests and queriesMapping interactions' information according to standard operating proceduresCreating new business opportunities through a proactive approachWho you areBachelor / Master's degree (preference: Languages / Translation and Cultural Mediation)Native speaker or equivalent (level C2) FrenchAdditional knowledge of German, Spanish or Portuguese is a plusPlease note that English and Italian are mandatoryAbility to work within fast growing environments and contribute to build a new organizationWork experience in a B2B customer service environmentGood working knowledge of Office Package (Excel, Power Point, Word)Plus: experience with CRM and SAP toolsPlus: knowledge of sales principles and methodsPlus: knowledge of order-to-cash flowsExcellent verbal and written communication skillsCustomer-orientedPassion and enthusiasmCuriosity and innovationProblem solvingFocus on resultsTeam playerWhy work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.Job TypeRegularStart Date2024-05-01ScheduleFull timeOrganizationKERING EYEWEAR S.P.A.
Similar Jobs (2) KERING EYEWEAR EMEA Customer Service Ambassador (German Speaker) locations PADOVA time type Full time posted on Posted Yesterday KERING EYEWEAR Back Office Commerciale (Categorie Protette - L.68/99) locations PADOVA time type Full time posted on Posted 15 Days Ago A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.
We capture these beliefs in our signature: "Empowering Imagination".
In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
Join us to shape the Luxury of tomorrow with us.
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Padova, Italia Bfv Service Gmbh A tempo pienoKERING EYEWEAR EMEA Customer Service Ambassador (French Speaker) page is loaded KERING EYEWEAR EMEA Customer Service Ambassador (French Speaker) Apply locations PADOVA time type Full time posted on Posted 30 Days Ago job requisition id R130902 Summary About us Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a...
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