Restaurant Supervisor

2 mesi fa

Milano, Italia Melia Hotels International S.A.(Meliá) A tempo pieno

RESTAURANT SUPERVISOR - GRAN MELIA PALAZZO CORDUSIO Area: Food Beverage Location: Milano, IT "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.
It is knowing that the world is yours and that you can work in many countries.
And all with the feeling that you are part of a big family.MISSION: In charge of restaurants for an area or a time slot.OPERATIONSLead 100% of the operation of the restaurant department.Control and ensure the procedure of daily and monthly inventories of crockery, glassware, cutlery, centrepieces, decorations.Control and ensure the EISI reporting procedure, follow-up to the general report of their department.Control and ensure the procedure of preventive maintenance, deep cleaning, machines within the bar department.Facilitate everything related to the state of the menus, liquor menus, wine lists, promotions of their department etc.Supervise that performance tests are carried out on the different machines, dosing machines, concentrates, etc.Supervise the Operation checklist.Ensure compliance with hygiene and safety regulations.ECONOMIC-FINANCIALBe knowledgeable of their department's budget.Is knowledgeable of the department's economic performance.Is knowledgeable of the economic goals of the hotel and their department, as well as their fulfilment.HUMAN RESOURCESSupport and participate in the development plans of core staff and trainees (if applicable).Be knowledgeable of the development plans and tools in Human Resources and promote their use.Identify high potential staff, as well as actively participate in the development of the team and trainees (if applicable).Support the implementation of action plans that impact on the commitment and climate of the team.Encourage the participation of their team in the wellness programmes available at the Hotel.Promote the use of social media following the guidelines established by the company.CUSTOMER EXPERIENCEBe knowledgeable of the Brand philosophy, implementing the standards, operational and identity manuals that apply to their department.Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.Deal with customer incidents, communicating the actions taken to the person in charge.To know and participate in the achievement of the objectives of the Voice of the Customer and to ensure that these objectives are met.Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.Be knowledgeable of the hotel's services and facilities as well as the entertainment programme, experiences and events.HEALTH SAFETY// HEALTHY WORKPLACEBe knowledgeable of the hotel's evacuation plan.Support in the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.Be knowledgeable of the methods, work procedures and risks inherent to their activity.Be knowledgeable of the individual protection equipment of the department and to support in its correct implementation and use.Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.EDUCATION AND TRAINING: Higher degree and/or university degree, preferably Tourism or Hospitality, or similar.LANGUAGES: Local language (depending on the geographical location of the property) and advanced English.
A third language will be highly valuable.SPECIFIC KNOWLEDGE: Knowledge of the latest waiting trends, REVO, and POS management.
Advanced command of the Office 365 package.
Knowledge of hotel operations.
Ability to work in a team, service orientation, quality and professionalism, global and strategic vision and communication and influence as key competencies.
Creativity and innovation.EXPERIENCE: At least 1 years' experience in a similar position, in the sector.At Meliá we are all VIPGreat professionals who make everyday life easier and exceptional.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family.We are an equal opportunity employer and value diversity.
We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.
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