Service Manager
2 giorni fa
Joining Serco Italy's amazing team offers:Great career opportunitiesInternational environmentPossible hybrid workJob IntroductionIn Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence.
We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN).
Our expertise spans IT services, Facility Management, Space Research, and Operations.
Our longstanding collaboration with leading organizations allows us to deliver integrated services that help our clients achieve operational excellence.
We are dedicated to providing tailored solutions that meet the evolving needs of our clients and the industries we serve.Serco is looking for a dedicated and experienced Service Manager to oversee the delivery of services on our contracts within the Defence sector in Italy.
This role is crucial as the first level of escalation for any issues or requests for improvement, ensuring that all services meet or exceed Performance Indicators (PIs) and Key Performance Indicators (KPIs).We look forward to meeting youMain ResponsibilitiesThe Service Manager will have the following responsibilities:Responsible for the services provided on the contracts and first level of escalation in case of issues or requests for improvement.Responsible to deliver reports at agreed cadence with the Head of Defence Italy and the relevant customer interface.Responsible for periodic Service Reviews with the customer.Responsible for technical/operational reporting to the customer and management of non-conformities issued following inspections/audits.Responsible for HSE and Compliance elements in the contract.Additional Responsibilities:Service Oversight: Ensure all services meet or exceed Performance Indicators (PIs), Key Performance Indicators (KPIs), and contractual conditions.Service Delivery Management: Monitor, control, and support service delivery, ensuring adherence to established systems, methodologies, and procedures.Design and negotiate Service Level Agreement with relevant stakeholders (Customer and Partners).Model the Service capacity, performance and costs according to requirements change and evolutions.Financial Planning Forecasting: Manage the financial aspects of the service, including budgeting and forecasting.Innovation Evolution: Drive service innovations and continuous improvement to enhance service delivery.Team Management: Oversee the management of all Serco staff on the contract, ensuring effective team performance and development.Stakeholder Management: Maintain comprehensive stakeholder management, acting as the primary interface for the customer.Compliance Quality Management: Ensure compliance with legal obligations, standards, and the Serco management system, while upholding quality management practices.Customer Satisfaction: Prioritize customer and user satisfaction through excellent service delivery and proactive communication.Contract Growth: Foster organic growth of the contract through strategic initiatives and customer engagement.Risk Management: Identify and mitigate risks to ensure the smooth operation of services.Leadership Culture: Lead by example to promote customer service excellence and a culture of continuous improvement.This role reports directly to the Serco Contract Manager.Successful CandidateThe minimum requirements for the role are:Italian mother tongueFluent written and spoken EnglishKnowledge of MS office instruments, including planning toolsSecondary School or (preferable) University DegreeDeep experience in Service ManagementExperience in Military/Defence (minimum 5 years)Knowledge of the Space/Defence contextProven experience in service management of complex projects in an international environmentStrong financial management skillsExcellent leadership and team management abilitiesExceptional stakeholder management and communication skillsAbility to innovate and drive continuous improvementFlexibility to travel; ability to work in flexible mode; good communicator and team workerIn-depth knowledge of compliance and quality management standardsAbout the CompanySerco is a leading provider of public services.
Our customers are governments or others operating in the public sector.
We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice Immigration, Transport, Health and Citizen Services, delivered in UK Europe, North America, Asia Pacific and the Middle East.
More information can be found at Serco | Europe.We are a diverse and inclusive organisationAt Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues.
It's a mix of people from different backgrounds, experiences and opinions that keeps our culture strong and vibrant.We believe in equity so we strongly encourage applications from a diverse range of candidates.
Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview.
We also welcome a conversation about any adjustments that would make the interview process more accessible for you.
Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.In the UK we are proud to be a Disability Confident Leader in the government's scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team.ImportantAny offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.Please contact the recruitment team if needed.The following content displays a map of the job's location.Salary Salary information available upon applicationFrequency MonthlyJob Reference IT24/DEFENCE/10056Contract Type PermanentClosing Date 11 October, 2024Job Category IT Professionals (All types) #J-18808-Ljbffr
-
Service Manager
2 mesi fa
Lazio, Italia Serco A tempo pienoPackage Description Joining Serco Italy's amazing team offers: Competitive Salary Great career opportunities in the Space industry Corporate Benefits Package Support provided to EU Nationals requiring relocation – Information available upon request Company events International environment Job Introduction Serco is a leading Space Services Provider with...
-
Service Account Manager
3 mesi fa
Lazio, Italia Antal International Network A tempo pienoSAM - Service Account Manager Per una tech company specializzata in soluzioni Cloud stiamo ricercando un Service Account Manager. Attività: Fornire supporto tecnico al cliente e input sull'applicazione della tecnologia avvalendoti del CMDB fornito dalla piattaforma di Service Management; Valutare periodicamente e verificare il servizio erogato per...
-
Service Account Manager
2 settimane fa
Lazio, Italia Antal International Network A tempo pienoSAM - Service Account Manager Per una tech company specializzata in soluzioni Cloud stiamo ricercando un Service Account Manager.Attività: Fornire supporto tecnico al cliente e input sull'applicazione della tecnologia avvalendoti del CMDB fornito dalla piattaforma di Service Management; Valutare periodicamente e verificare il servizio erogato per assicurare...
-
Service Account Manager
2 giorni fa
Lazio, Italia Antal International Network A tempo pienoSAM - Service Account Manager Per una tech company specializzata in soluzioni Cloud stiamo ricercando un Service Account Manager. Attività: Fornire supporto tecnico al cliente e input sull'applicazione della tecnologia avvalendoti del CMDB fornito dalla piattaforma di Service Management; Valutare periodicamente e verificare il servizio erogato per...
-
Service Manager
3 mesi fa
Lazio, Italia Confidenziale A tempo pienoRicerca per cliente della zona Brindisi service manager. Le risorse verranno adeguatamente formate sulla mansione da svolgere e successivamente impiegate per fornire telefonicamente informazioni alla clientela. Cerchiamo figure automunite con disponibilità immediata, con grande voglia di lavorare e fare squadra. Selezioniamo figure anche alla prima...
-
Service Account Manager
2 settimane fa
Lazio, Italia Antal International Network A tempo pienoSAM - Service Account ManagerPer una tech company specializzata in soluzioni Cloud stiamo ricercando un Service Account Manager.Attività:Fornire supporto tecnico al cliente e input sull'applicazione della tecnologia avvalendoti del CMDB fornito dalla piattaforma di Service Management;Valutare periodicamente e verificare il servizio erogato per assicurare...
-
Service Manager
4 settimane fa
Lazio, Italia Matchguru A tempo pienoService Manager presso MatchGuru Ciao, talento del tech! Siamo MatchGuru, piacere di conoscerti! MatchGuru è più di una piattaforma: è l'epicentro dove talenti e aziende si scoprono, capiscono e incontrano. Con le nostre soluzioni tecnologiche proprietarie, acceleriamo ed efficientiamo il processo di selezione, liberandolo da rallentamenti ed errori....
-
Account Manager Service
7 giorni fa
Lazio, Italia Mettler Toledo Ag A tempo pieno```html Account Manager Service Our Service Division is looking for an Account Manager.The METTLER TOLEDO Service Team knows how to satisfy business needs by getting the best from instrumentation and equipment.The customer takes advantage of the experience, skills and thorough know-how of our far-reaching team of thousands of dedicated service specialists...
-
Service Account Manager
3 settimane fa
Lazio, Italia Tn Italy A tempo pienocol-wideJob Description:Job DescriptionSAM - Service Account ManagerPer una tech company specializzata in soluzioni Cloud stiamo ricercando un Service Account Manager. Attività:Fornire supporto tecnico al cliente e input sull'applicazione della tecnologia avvalendoti del CMDB fornito dalla piattaforma di Service Management; Valutare periodicamente e...
-
Account Manager Service
1 settimana fa
Lazio, Italia Mettler Toledo Ag A tempo pieno```htmlAccount Manager Service Our Service Division is looking for an Account Manager. The METTLER TOLEDO Service Team knows how to satisfy business needs by getting the best from instrumentation and equipment. The customer takes advantage of the experience, skills and thorough know-how of our far-reaching team of thousands of dedicated service specialists...
-
Service Manager
2 giorni fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers: Great career opportunitiesInternational environmentPossible hybrid workJob IntroductionIn Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies...
-
Service Delivery Manager
3 mesi fa
Lazio, Italia Worldline A tempo pienoSelect how often (in days) to receive an alert: Create Alert We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: Degree in Engineering or STEM (science, technology, engineering and mathematics); 5 - 6 years of work...
-
Service Manager
2 giorni fa
Lazio, Italia Serco Europe A tempo pienoJob Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing...
-
Service Manager
1 mese fa
Lazio, Italia Security 1St Title, Llc A tempo pienoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...
-
Service Manager
1 mese fa
Lazio, Italia Gielle Informatica Recruiting A tempo pienoSial Consulting , societàdi consulenza informatica da oltre 40 anni. La nostradivisione Recruiting , che vanta una lunga esperienza nella ricercae nella selezione di personale ICT, è alla ricerca di una o più figurecorrispondenti alla seguente richiesta: Service Manager Sede di lavoro: presenza presso la sede del cliente di Roma + smartworking. Per...
-
Service Delivery Manager
1 settimana fa
Lazio, Italia Hamilton Barnes Associates Limited A tempo pienoWould you like to take the lead in ensuring seamless IT service delivery?You'll have the opportunity to step into the role of Service Delivery Manager and become a key player in maintaining top-notch IT services for a dynamic organization in London.Key Responsibilities: Manage and enhance IT services, ensuring they meet the highest standards, and regularly...
-
Service Manager
2 mesi fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers: Great career opportunities in the Space industrySupport provided to EU Nationals requiring relocation – Information available upon requestCompany eventsInternational environmentJob IntroductionSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions...
-
Account Manager Service
2 giorni fa
Lazio, Italia Mettler Toledo A tempo pienoAccount Manager Service - Lazio **Location** Latium **Date posted** September 18, 2024 **Job ID** 17434 **Our Opening and Your Responsibilities** Our Service Division is looking for: **Account Manager Service** The METTLER TOLEDO Service Team knows how to satisfy business needs by getting the best from instrumentation and equipment. The customer takes...
-
Service Manager
1 mese fa
Lazio, Italia Serco Group Plc A tempo pienoJoining Serco Italy's amazing team offers:Great career opportunities in the Space industrySupport provided to EU Nationals requiring relocation – Information available upon requestCompany eventsInternational environmentJob IntroductionSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on...
-
Service Manager
4 settimane fa
Lazio, Italia Bobcat Emea A tempo pienoWe've been engineering powerful machines and transforming how the world works for more than 60 years. 16 countries, 32 nationalities, almost 3,000 employees, 175 dealers in EMEA, and a top-notch Innovation Centre. That's us. Doosan Bobcat EMEA.Our heritage of innovative solutions and technological advancements, powered by our passionate people, place us as...
