Customer Experience Advocate
2 mesi fa
MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
MacGregor is looking for a Customer Experience Advocate to join the Global Services Division team of professionals. The mission of this role is to build strong relationships with customers and sales colleagues, oversee all quotes, orders and customer requests, liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee prompt responses and delivery within lead time.
The position is based in Genoa, Italy. Main tasks and responsibilitiesFirst point of contact for all customer requests, respond to customers within SLAManaging & overseeing successful, prompt quote handling and customer deliveriesIdentifying any challenges to orders being on time & collaborate with colleagues to resolveConfirming and sending delivery instructionsBuild strong relationships with customers to understand their needsTakes ownership of challenges to ensure we deliver as promised to the customerLog claims, complaints and internal non-conformances and liaise with colleagues to find root cause of issue and identify rapid resolutions and challenge for preventative measures & CILearn to build knowledge of customers and our processesProcessing Customer Orders and Notification Entry ensuring all details entered correctly.What you'll need to succeedUniversity Degree or relevant experience in the fieldFluency in English - both written and spokenComputer skills: MS office basics, G-suite and ERP system (SAP & SalesForce) knowledge is an assetCustomer-focused approachStrong product, business, market and customer knowledgeOrganised, efficient with strong time management skillsSelf-motivated and accurateHighly effective and clear communicator with active listening skills.You will be part ofBy joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.
Interested to join?If you are excited about this opportunity, please submit your application with a CV.
#J-18808-Ljbffr
-
Customer Experience Advocate
1 mese fa
GENOVA, Italia Macgregor A tempo pienoMacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions.Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.Shape your journey...
-
Customer Experience Advocate
2 mesi fa
GENOVA, Italia Cargotec Oyj A tempo pienoMacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. MacGregor is looking...
-
Customer Experience Agent
1 giorno fa
GENOVA, Italia Damco Spain Sl A tempo pienoMaersk is a global leader in integrated logistics and has been an industry pioneer for over a century.Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning,...
-
Customer Experience Agent
2 giorni fa
GENOVA, Italia Damco Spain Sl A tempo pienoMaersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous...
-
Customer Experience Agent
4 settimane fa
GENOVA, Italia A.P. Moller - Maersk A tempo pienoYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey "All The Way" to your front door.Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support.We invite you to join our wonderful team and be part of our purpose:...
-
Customer Experience Reefer Agent
4 settimane fa
GENOVA, Italia A.P. Moller - Maersk A tempo pienoYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey "All The Way" to your front door.Now it's your chance to get to know us from within: a workplace full of warmth, friendship, and support.We invite you to join our wonderful team and be part of our...
-
Crew Experience Specialist
1 mese fa
GENOVA, Italia Tn Italy A tempo pienocol-wideJob Description:Explore Your PotentialHow you will live your ambitionsAccording to Company policies and procedures the Crew Experience Specialist, as part of the onboard Human Resources team, is fully dedicated to the execution of Costa onboard crew experience ensuring a high standard and quality on all the touchpoints.The role coordinates and...
-
Customer Care Export Coordinator Rka
3 mesi fa
Genova, Italia Ocean Network Express A tempo pieno** MATERNITY LEAVE SUBSTITUTION** **JOB PURPOSE AND PRIMARY JOB RESPONSIBILITIES** Ensure high quality customer service by delivering targets, objectives, and customer satisfaction. Pro-actively coordinate and manage booking and bill of lading acceptance process. Build strong customer relationships within the Export customer Service disciplines. Be an...
-
Crew Experience Specialist
4 mesi fa
Genova, Italia Costa Crociere A tempo pienoWE ARE READY TO DISCOVER NEW HORIZONS TOGETHER. ARE YOU? Join Costa today and learn how! **Who we are**: Welcome to our global community! With 20,000+ professionals from 70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that...
-
Customer Care Coordinator
4 mesi fa
Genova, Italia Ocean Network Express A tempo pieno**JOB PURPOSE** Are you passionate about exceeding customer expectations and driving operational excellence? Do you thrive in a fast-paced environment fuelled by digital transformation? If so, this Customer Care Export Coordinator role at ONE Italy is for you! In this vital role, you'll play a key part in ensuring seamless export experiences for our valued...
-
GENOVA, Italia Cross Border Talents A tempo pienoWe are seeking a motivated and customer-oriented individual to join our team as a Italian-speaking Customer Advisor Agent in Lisbon.As a Customer Advisor Agent, you will play a crucial role in ensuring a seamless and positive experience for our Italian-speaking customers.You will be responsible for addressing customer inquiries and resolving issues via...
-
GENOVA, Italia Savior Artigos Texteis Lda A tempo pienoItalian Speaking Customer Advisor Agent in Lisbon w/Relocation Bonus We are seeking a motivated and customer-oriented individual to join our team as a Italian-speaking Customer Advisor Agent in Lisbon.As a Customer Advisor Agent, you will play a crucial role in ensuring a seamless and positive experience for our Italian-speaking customers.You will be...
-
SCM Customer Experience Agent
4 mesi fa
Genova, Italia Maersk A tempo pienoYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey "All The Way" to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our...
-
Senior Customer Care Specialist
2 mesi fa
GENOVA, Italia Audio Effetti Srl A tempo pienoAs a company based in Genoa leader in the distribution of audio, video, professional lighting, laser and special effects equipment in Italy, Europe, Central-South America and East Asia, we are operating in Italy for over twenty years as the official distributor of leading and prestigious brands, constantly growing. We aim at reaching excellence to...
-
Data Scientist – Customer Analytics
3 mesi fa
GENOVA, Italia Carnival Corporation & Plc A tempo pienoJob DescriptionAs a data-driven company, we place our trust in numbers and data. Are you prepared to dive into a sea of trends, analytics, and KPIs? Are you eager to convert data into opportunities, crafting robust strategies and fostering excellence in a lively and diverse environment? We're in search of enthusiastic Data Scientists with a keen eye for...
-
Senior Customer Care
5 giorni fa
GENOVA, Italia Audio Effetti Srl A tempo pienoAs a company based in Genoa and a leader in the distribution of audio, video, professional lighting, laser, and special effects equipment in Italy, Europe, Central-South America, and East Asia, we have been operating in Italy for over twenty years as the official distributor of leading and prestigious brands, constantly growing.We aim at reaching excellence...
-
Data Scientist – Customer Analytics
4 settimane fa
GENOVA, Italia Costa Crociere S.P.A. A tempo pienoJob DescriptionAs a data-driven company, we place our trust in numbers and data.Are you prepared to dive into a sea of trends, analytics, and KPIs?Are you eager to convert data into opportunities, crafting robust strategies and fostering excellence in a lively and diverse environment?We're in search of enthusiastic Data Scientists with a keen eye for detail,...
-
Healthcare Informatics
1 mese fa
GENOVA, Italia Philips A tempo pienoJob Title: Healthcare Informatics - Technical ConsultantJob Description:Being part of an international project delivery team for EMEA, and responsible for supporting installation and upgrades of the Radiology Informatics solutions across the EMEA Region.You will be collaborating with Technical Leads, Project Managers, customers, local technical consultants,...
-
Senior Customer Care
4 settimane fa
GENOVA, Italia Audio Effetti Srl A tempo pienoAs a company based in Genoa leader in the distribution of audio, video, professional lighting, laser and special effects equipment in Italy, Europe, Central-South America and East Asia, we are operating in Italy for over twenty years as the official distributor of leading and prestigious brands, constantly growing.We aim at reaching excellence to...
-
Mes Service Implementation Specialist
3 mesi fa
Genova, Italia GE Digital A tempo pieno**Job Description Summary**: Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations...