Customer Experience Advocate

2 mesi fa


GENOVA, Italia Cargotec Oyj A tempo pieno

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
MacGregor is looking for a Customer Experience Advocate to join the Global Services Division team of professionals. The mission of this role is to build strong relationships with customers and sales colleagues, oversee all quotes, orders and customer requests, liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee prompt responses and delivery within lead time.
The position is based in Genoa, Italy. Main tasks and responsibilitiesFirst point of contact for all customer requests, respond to customers within SLAManaging & overseeing successful, prompt quote handling and customer deliveriesIdentifying any challenges to orders being on time & collaborate with colleagues to resolveConfirming and sending delivery instructionsBuild strong relationships with customers to understand their needsTakes ownership of challenges to ensure we deliver as promised to the customerLog claims, complaints and internal non-conformances and liaise with colleagues to find root cause of issue and identify rapid resolutions and challenge for preventative measures & CILearn to build knowledge of customers and our processesProcessing Customer Orders and Notification Entry ensuring all details entered correctly.What you'll need to succeedUniversity Degree or relevant experience in the fieldFluency in English - both written and spokenComputer skills: MS office basics, G-suite and ERP system (SAP & SalesForce) knowledge is an assetCustomer-focused approachStrong product, business, market and customer knowledgeOrganised, efficient with strong time management skillsSelf-motivated and accurateHighly effective and clear communicator with active listening skills.You will be part ofBy joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.
Interested to join?If you are excited about this opportunity, please submit your application with a CV.

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