Customer Success Manager

4 giorni fa


Lazio, Italia Gofluent Group A tempo pieno

Come Client Success Manager avrai il compito di supportare i nostri clienti nell'implementazione di efficaci progetti di formazione in linea con le strategie aziendali. Il tuo obiettivo sarà quello di assicurarti il successo dei programmi formativi dei clienti, fornendo loro supporto in ogni fase del progetto.Il Client Success Manager mira a creare partnership durature con i clienti e, in maniera consulenziale , utilizza la sua expertise per assicurare loro un ritorno dellinvestimento.Principali Responsabilità:Collaborare con i clienti per comprendere le loro esigenze di formazione attuali e future, le loro sfide e identificare gli approcci per massimizzare l'impatto di goFLUENTOnboarding per i nuovi clientiAnalizzare i dati dei clienti e condurre periodiche Business Review per garantire un alto livello di engagement e il raggiungimento degli obiettiviIdentificare Opportunità di SviluppoRaccogliere e Analizzare Feedback per raggiungere gli obiettivi e migliorare lesperienza degli studentiEssere il punto di riferimento sull'apprendimento digitale e fornire best practices e approfondimenti sul settore, indicazioni e raccomandazioni strategicheQuesto è il ruolo per te se:Hai almeno 1/2 anni di esperienza nella gestione di clienti B2B con focus sul successo del cliente.Trovi ingaggiante lavorare in un ambiente dinamico e innovativoSei organizzato , metodico, orientato al dettaglio e ti piace gestire diverse tipologie di progetti.Hai una buona capacità di analisi e interpretazione dei datiHai ottime doti comunicative sia scritte che verbali in italiano ed in ingleseTi piace lavorare in team e apprezzi la condivisione delle conoscenze in un ambiente di lavoro veloce, in crescita e rispettoso delle differenzePerché unirsi a goFLUENT?Innovazione : Lavorerai in un'azienda che valorizza il miglioramento continuo.Crescita Professionale : Avrai ottime opportunità di sviluppo professionale e avanzamento di carriera.Cultura Inclusiva : Collaborerai in un ambiente diversificato e rispettoso.goFLUENT è leader globale nelle soluzioni di formazione linguistica aziendale personalizzata in base agli obiettivi e alle esigenze uniche di un'organizzazione. Dal 2000, abbiamo aiutato milioni di persone di diversi settori e località a migliorare la comunicazione nelle lingue aziendali.In goFLUENT, ogni dipendente lavora per lo stesso obiettivo: rendere la formazione linguistica accessibile, pertinente ed efficace per ogni azienda e per ogni studente. I nostri team, in tutto il mondo, lavorano sempre insieme per offrire un servizio eccellente.Unitevi a noi e sentite il senso del vostro lavoro ogni giorno#LI-Onsite#J-18808-Ljbffr


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