Service & Administrative Assistant

6 mesi fa

Milano, Italia Eppendorf A tempo pieno

Your challenges:
As Service & Administrative Assistant, in a temporary contract for 6 months within the Italian's affiliate of Eppendorf, your main responsabilities are:
- Administrative management of customers files for the service portfolio (pipette and instrumentation).- Being answerable for client satisfaction and the company’s brand image.

Client interface-
- Keeping client information up to date in the CRM.- Processing all client requests by means of CRM tickets.- Drawing up and sending estimates in the CRM.- Relaunching estimates for their ongoing dossiers.-
- Keeping the clients informed in the event of a problem or unusual delay in services ordered.-
- Keeping track of the invoicing dashboard in the SAP clearing program and systematically unblocking all blocked invoices.- Collecting unpaid invoices for their dossiers

Interface with technicians- Programming the SAP codes required to create tickets linked to pipettes.- Informing technicians that a client ticket has been opened or modified in the CRM.- Tracking the ticket to open “completed” end status by regularly communicating with the technician at each stage of the process.- Managing the ordering of laboratory spare parts (pipettes) and of the instrumentation service (INS).- Updating the dashboard for tracking spare part orders (tracking that parts and the remaining amount are received properly).- Managing arrival of spare parts in inventory in SAP and transfers of inventory to technician inventory.- Preparing the weekly planning dashboard in close collaboration with department heads.- Ensuring proper logistics for sending pipettes or devices to clients.- Tracking documents in site planning (Outlook) and tracking sites up to invoicing.

Account Manager Interface- Sending clients estimates prepared by the Account Managers, after verification (in the CRM).Respecting the QMS policies & working in collaboration with the quality department & colleagues.

Your expertise:
- You have been working in a similar position for at least 3 years- You have computer literacy and are competent for using current office automation software, ERP (SAP) and CRM.- You have a very good English level- You are ease in personal relationships- You have good skills in writing- You have capacity to listen to and summarize client needs- You know have to collaborate with your colleagues and have a team spirit

Your benefits at Eppendorf:

- By working for Eppendorf you will make a meaningful contribution to improving human living conditions.
- To enable you to deepen your knowledge and to continuous development we offer a wide range of training and development options.
- We really appreciate our employees and their performance. This is why we offer an attractive salary & benefits like lunch vouchers, remote work 2 days per week and a very nice environment in Milan's offices.

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