Customer Success Manager Dso

1 settimana fa

Roma, Italia Straumann Group A tempo pieno

**Mission**:

- Reporting solid line to the Head of DSO Italy, the CSM is responsible for maximizing the share of wallet of the Straumann Group Solutions in DSO customers.
- The DSO strategies and objectives for CSM are defined by the DSO Steering Committee Italy. The Committee consists of the Straumann Country Manager, the Head of DSO EMEA, Head DSO KeyAccount Europe South and the Head of DSO Italy. The committee defines the strategy and the yearly objectives for the CSM. The committee aligns as far as requested by the projects, in order to follow up on the progress and to make adjustments if neces-sary. The committee can also include other local Lead Team members according to the strategic topics to discuss.

**Duties and responsibilities**:

- The Customer Success Manager is responsible to increase sales (short term and long term) and market share. He/she works to increase the partner company’s revenues by penetrating the Straumann Group portfolio success-fully driving assigned growth projects
- Setting up a customer specific short to mid-term BP in collaboration with the account to create a strategic part-nership including integrated Straumann Group solutions and consulting them on business development.
- Initiate and follow up relationship with DSO partners to understand unmet needs, business potential, structure and potential future leverages of growth
- Propose to the committee new potential areas of development with partners based on market insights, anticipat-ing future trends, understanding partners’ mid
- and long-term strategy and investments
- Lead and execute projects based on the inputs from the committee outlining the strategies and tactics for achiev-ing the sales budgets with a defined key customer
- Provide all the necessary tools for the successful execution of the project
- Coordinate resources of Straumann Group involved in DSO projects
- Create a collaboration environment with all Straumann Group department
- Ensuring regular contacts with all stakeholders of the corporate groups such as projects leaders, purchasing, deci-sion makers and clinical.
- Networking with other regional CSMs (e.g. USA) for best practice sharing and for DSO specific Value propositions including all Straumann offerings, as well as external companies
- Contribute to a global centre of competence for operational management of DSOs

**Education/Experience**:

- Required Education and Experience:
Bachelor’s Degree (Health Sciences, Business Studies, Biomedical Engineering)
- Related training and professional experience on the area:
Mid level seniority, experience as project management, digital sales specialist.

Experience in the Health/Medical Industry, with emphasis on digital adoption.

Proven experience and successes in a customer facing role including interaction with customer senior management

Fluent English required, oral and written
- Preferred minimum professional experience:
At least 5-year experience in sales

**Profile**
- Energetic, straight-forward and performance-driven professional with entrepreneurial spirit and strong execution abilities.
- Pro-active and self-initiative personality with a can-do attitude
- Excellent oral and written communication, decision making, presentation, human relations, organizational and project management skills.
- “Can do attitude”, a structured work method, strong analytical skills and good time management
- Ability to achieve results in a pragmatic way in a dynamic and innovative organization
- High level of integrity, commitment and ethics.

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