Customer Support Specialist

2 mesi fa

Sesto San Giovanni, Italia ABB A tempo pieno

**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
For the Robotics & Discrete Automation Business we are looking for a Customer Support Specialist who will join our Robotics Customer Care located in Sesto San Giovanni (Milan).

**This position reports to**:
Business Manager - Portfolio

**Your responsibilities**:

- Deal with customers’ orders (agreements, services, training), verifying the correctness and accuracy of the data.
- Order handling mainly in SAP and other company’s tools.
- Invoice, working close Field Service team and Sales.
- Deal with warranties.
- Take care of customer requests, ensuring the best customer experience.
- Take care of customer complaints, looking for solutions to resolve them.
- Comply with the company’s integrity and SOX procedures.

**Your background**:

- Degree, preferably in economics.
- Preferably 2 years of experience in the role.
- Good knowledge of Windows, Excel, Outlook.
- Good knowledge of English language, both written and spoken.
- Good communication skills and strong customer focus.
- Knowledge of SAP and Salesforce is a plus.

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