Customer Support Specialist

3 settimane fa

San Giovanni Valdarno, Italia ABB A tempo pieno

**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Reporting to the Global Sales Support Manager, this role will be responsible to provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and increase customer satisfaction, in Electrification business.

**This position reports to**:
Sales Support Manager

**Your responsibilities**:

- Ensure the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management and other internal and/or external teams, Coordinate resolution with After-Sales Service and/or Spare Parts teams.
- Recommend appropriate solution for customer requests and coordinate with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively inform customers about issue status based on inputs and clarify any questions. Ensure a positive customer experience throughout the entire process.
- Prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information.
- Track regular targets performance and provide results to management.
- Propose solutions to continuously improve the Customer Support activities and performances.

**Your background**:

- A degree in Technical Field.
- Experience in similar business with a multi-cultural stakeholder is considered a plus.
- Knowledge of SAP and previous experiences in logistics area are considered a plus.
- Fluent in English and Italian, both written and spoken.
- Dynamic mind-set, ability to multi-task, willing to learn new things, collaborative and proactive, continuously proposed solutions.

**More about us**:

  • Customer Support Specialist

    1 mese fa

    San Giovanni Valdarno, Italia ABB A tempo pieno

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Support Specialist

    1 mese fa

    San Giovanni Valdarno, Italia ABB A tempo pieno

    **Customer Support Specialist - Temporary contract**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Customer Support Specialist

    1 mese fa

    Sesto San Giovanni, Italia ABB A tempo pieno

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Support Specialist

    2 settimane fa

    Sesto San Giovanni, Italia ABB A tempo pieno

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Support Specialist

    2 settimane fa

    Sesto San Giovanni, Italia ABB A tempo pieno

    **Customer Support Specialist - Spare Parts Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Customer Support Specialist

    3 giorni fa

    Sesto San Giovanni, Italia ABB A tempo pieno

    **Customer Support Specialist - Temporary**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Import/export Support Specialist

    4 settimane fa

    San Giovanni Valdarno, Italia ABB A tempo pieno

    **Import/export Support Specialist - Temporary**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Sales Support Specialist

    4 settimane fa

    Sesto San Giovanni, Italia ABB A tempo pieno

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Care Specialist

    4 settimane fa

    Sesto San Giovanni, Italia Fulcri A tempo pieno

    Per il potenziamento del nostro reparto di assistenza loyalty e marketing, siamo alla ricerca di un/una **Costumer Care Specialist**: che si occuperà di supportare il team nella gestione delle segnalazioni più complesse, fornendo risposte e riscontri puntuali alle richieste dei clienti **Requisiti** - Diploma o Laurea - Esperienza pregressa nel Customer...

  • Sales Specialist

    1 mese fa

    San Giovanni Valdarno, Italia ABB A tempo pieno

    **Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Service Sales Support Specialist

    4 settimane fa

    Sesto San Giovanni, Italia ABB A tempo pieno

    **Service Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Service Specialist

    2 settimane fa

    Fornovo San Giovanni, Italia Fine Foods & Pharmaceuticals N.T.M. S.p.A. A tempo pieno

    In order to implement our Supply Chain team, we are looking for a Customer Service Specialist. You will act as a point of contact for our clients' order issues and you will interact with other departments to guarantee an effective order management. Using our internal ERP, you will be in charge of analyzing the purchase orders and monitoring their status. You...

  • Customer Care Support

    2 settimane fa

    Sesto San Giovanni, Italia Manpower A tempo pieno

    Manpower, filiale di Cologno Monzese, ricerca Addetto/a Customer Care Support per azienda cliente leader nel settore della Telefonia che si trova a Sesto San Giovanni.La risorsa gestirà le attività che riguardano le relazioni con la clientela, l'assistenza telefonica, il supporto amministrativo, la gestione dei reclami che i clienti potrebbero inoltrare...

  • Customer Care Support

    5 giorni fa

    Sesto San Giovanni, Italia Manpowergroup A tempo pieno

    Manpower, filiale di Cologno Monzese, ricerca Addetto/a Customer Care Support per azienda cliente leader nel settore della Telefonia che si trova a Sesto San Giovanni.La risorsa gestir le attivit che riguardano le relazioni con la clientela, l'assistenza telefonica, il supporto amministrativo, la gestione dei reclami che i clienti potrebbero inoltrare...

  • Customer Support

    1 mese fa

    San Donato Milanese, Italia Umana spa A tempo pieno

    Umana S.p.A. per importante azienda multinazionale tedesca settore automotive di San Donato Milanese (MI), ricerca n.1 **CUSTOMER SUPPORT**. La risorsa supporterà la Direzione Customer Support occupandosi in particolare di: - Assicurare la gestione di tutte le attività di back office della Direzione per il Servizio Customer Support - Gestire...

  • Customer Service Specialist

    2 settimane fa

    Fornovo San Giovanni (BG), Italia Fine Foods & Pharmaceuticals N.T.M. S.p.A. A tempo pieno

    In order to implement our Supply Chain team, we are looking for a Customer Service Specialist. You will act as a point of contact for our clients' order issues and you will interact with other departments to guarantee an effective order management. Using our internal ERP, you will be in charge of analyzing the purchase orders and monitoring their...

  • Customer Service Specialist

    1 mese fa

    Fornovo San Giovanni, Italia Art Cosmetics S.r.l. A tempo pieno

    We are Art Cosmetics, an Italian B2B contract manufacturer specialized in color cosmetics. We’re one of the leading firms in the famous Italian Cosmetic Valley, the golden triangle between Milan, Bergamo and Crema. Our role on the global market is to deliver innovation, supporting our creativity with sound technical and scientific expertise. Would you...

  • Customer Service Specialist

    1 mese fa

    Fornovo San Giovanni, Italia Art Cosmetics S.r.l. A tempo pieno

    We are Art Cosmetics, an Italian B2B contract manufacturer specialized in color cosmetics. We’re one of the leading firms in the famous Italian Cosmetic Valley, the golden triangle between Milan, Bergamo and Crema. Our role on the global market is to deliver innovation, supporting our creativity with sound technical and scientific expertise. Would you...

  • Junior Customer Experience Specialist

    2 mesi fa

    San Donato Milanese, Italia Future Drive Selection A tempo pieno

    Future Drive Selection ricerca per **casa madre automobilistica** marchio premium: **Posizione**: **JUNIOR CUSTOMER EXPERIENCE SPECIALIST** La risorsa si occuperà della **customer experience** in tutto il **customer jorney** (dalla fase di pre acquisto, all'acquisto, al post vendita). In particolare si occuperà di: - Pubblicazione e revisione di articoli...

  • Global Product Quality Specialist

    4 giorni fa

    San Giovanni Valdarno, Italia ABB A tempo pieno

    **Global Product Quality Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...