Agent-guest Services

3 settimane fa

Milano, Italia Marriott International, Inc A tempo pieno

**Numéro de l'Emploi** 23209093

**Catégorie d'Emploi** Rooms & Guest Services Operations

**Lieu** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Città Metropolitana di Milano, Italy AFFICHER SUR LA CARTE

**Horaire** Full-Time

**Situé à distance ?** N

**Mutation?** N

**Type de Poste** Non-Management

**Résumé des fonctions**

Gérer toutes les entrées et tous les départs des clients, les affectations de chambres, les demandes de changement de chambre/de départ tardif. Obtenir les paiements ; distribuer/activer les clés de chambre. S'assurer que les tarifs correspondent aux prix du marché et documenter les exceptions. Vérifier/ajuster la facturation pour les clients. Informer le personnel approprié lorsque des clients attendent qu'une chambre se libère. Faire parvenir les messages aux clients. Saisir les départs dans le système informatique. Collaborer avec l'entretien ménager pour suivre la préparation des chambres et répondre aux questions des clients. Remplir les papiers ou documents administratifs des clients. Utiliser le standard téléphonique. Effectuer et vérifier les rapports quotidiens, les listes d'occupation et les rapports d'autorisations de cartes de crédit. Renseigner et orienter les clients. Répondre, enregistrer et traiter l'ensemble des problèmes, questions ou demandes des clients ; assurer un suivi pour garantir la satisfaction des clients. Organiser des transports pour des clients/visiteurs. Assurer le comptage de caisse en début et fin de quart. Encaisser les chèques des clients, traiter tous les types de paiements, les bons, les remboursements, les facturations et faire de la monnaie. Avertir la Sécurité en cas de vol.

Suivre et appliquer toutes les politiques et procédures de la chaîne ; rapporter les accidents, les blessures et toutes les conditions de travail considérées comme étant dangereuses ; s’assurer de porter un uniforme de travail propre et complet ; avoir une apparence soignée et professionnelle en tout temps sur les lieux de travail ; respecter la confidentialité dans la diffusion d’informations propres à la bannière et/ou à l’hôtel ; protéger tous les biens de la compagnie. Accueillir et recevoir les clients selon les standards de la chaîne, anticiper leurs besoins et y répondre, aider les personnes handicapées et remercier chaleureusement les clients. Utiliser un langage clair et professionnel lors de toute communication ; répondre au téléphone en employant un langage approprié. Développer et entretenir des relations professionnelles positives ; s’unir et s’entraider afin d’atteindre des buts communs ; écouter et répondre de façon appropriée aux problèmes des employés. Se conformer aux standards d'assurance qualité. Être habitué à travailler debout, assis et à être en mouvement sur une longue période de temps. Déplacer, soulever, porter, tirer et placer des charges pesant 4,5 kilos maximum de façon autonome. Effectuer toutes les autres tâches demandées par les responsables et qui correspondent au poste.
- Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable._

Conçus en partenariat avec le joaillier et créateur de produits de luxe Bulgari, nos établissements Bulgari Hotels & Resorts se situent dans les grandes villes cosmopolites et les destinations de villégiature de luxe. Intégrez notre équipe et contribuez vous aussi à offrir tout le plaisir, le glamour intemporel et le patrimoine de la marque Bulgari. En rejoignant Bulgari Hotels & Resorts, vous intégrerez le portefeuille d'enseignes de Marriott International.
**Rejoignez** une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de
**trouver** un sens à votre vie professionnelle, de
**faire partie** d'une équipe internationale d'exception et de
**devenir** la meilleure version de vous-même.

  • Agent-guest Services

    3 giorni fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 22200544 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica...

  • Guest Services Manager

    6 giorni fa

    Milano, Italia Royal Caribbean Group A tempo pieno

    The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and...

  • 2023 - Guest Service Agent - Milano

    3 settimane fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    **Starhotels** is looking for a **Guest Service Agent** to become part of the front office team in **Milan**. As Guest Service Agent you will be the first point of contact for our Guests and, therefore, will be expected to perform the following tasks to the highest standards: - Perform all check-in and check-out activities as well as other related tasks -...

  • Guest Relations Agent

    6 giorni fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our **Hotel Rosa Grand**_ _n the heart of **Milan**. As the main contact between hotel and guests, you’ll guide them to have a fantastic stay with a perfect service experience. Your responsibilities include: - Being the key point of contact for our guests, efficiently...

  • Guest Services Specialist

    5 ore fa

    Milano, Italia Latham & Watkins LLP A tempo pieno

    Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Guest Services Specialist to join our dynamic Operations team in Milan. Please note that the hours for this role are 11:00 am - 8:00 pm and 10:00 am - 7:00 pm. **About Latham & Watkins** With offices in 14 countries, more than 3,000 attorneys and over...

  • Guest Service Agent

    3 giorni fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as **Guest Service Agent** at our **Hotel Rosa Grand **in the heart of Milan. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries,...

  • Guest Service Agent

    6 ore fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as **Guest Service Agent** at our **Hotel Business Palace **in the heart of Milan. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries,...

  • 2024 - Guest Service Agent - Hotel Rosa Grand

    6 giorni fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as Guest Service Agent at our **Hotel Rosa Grand**_ _in the heart of **Milan**. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries,...

  • Guest Experience Expert

    5 giorni fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24059043 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Our jobs aren’t just about...

  • Guest Service Agent

    6 giorni fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23042442 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica...

  • Servizio Reception

    6 giorni fa

    Milano, Italia Adecco Italia A tempo pieno

    Adecco Italia s.p.a sta cercando un/una Guest Service Ambassador da inserire presso uno dei nostri importanti clienti, con sede a Milano. Svolgerai le seguenti attività: - gestire le telefonate e mail dei clienti; - accoglienza clienti; - mansioni di back office e archiviazione; - prenotazione della sala riunioni - gestione reclami, ritardi di...

  • Guest Service Supervisor

    5 giorni fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23002738 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica...

  • Guest Experience Supervisor

    3 giorni fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 22215099 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica...

  • Guest Experience Agent

    24 ore fa

    Milano, Italia Melia Hotels International A tempo pieno

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Servizio Reception

    4 settimane fa

    Milano, Italia ADECCO ITALIA A tempo pieno

    Adecco Italia s.p.a sta cercando un/una Guest Service Ambassador da inserire presso uno dei nostri importanti clienti, con sede a Milano. Svolgerai le seguenti attività: - gestire le telefonate e mail dei clienti; - accoglienza clienti; - mansioni di back office e archiviazione; - prenotazione della sala riunioni - gestione reclami, ritardi di...

  • Securities Services

    5 giorni fa

    Milano, Italia BNP Paribas A tempo pieno

    SECURITIES SERVICES - CORPORATE TRUST SERVICES OPERATIONS (CODICE OFFERTA: ITA001443) ** Descrizione **_ Securities Services_** è la business line di BNP Paribas leader in Europa nei servizi post-trading, quindi parte di un gruppo internazionale, in prima linea a livello europeo nei servizi bancari e finanziari e tra i più solidi al mondo. **Cosa fa la...

  • Spa Service Agent

    2 settimane fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    **MAIN RESPONSIBILITIES**: - Work closely and assist the SPA Manager in establishing and maintaining budget and marketing objectives, operating criteria, highest standards of service. - Ensure guest experience exceed expectations. - Maximize SPA revenue, bookings and sales. - Assure SPA premises and equipment are kept clean at all time ensuring guests and...

  • Guest Service Line Agent

    3 settimane fa

    Milano, Italia Melia Hotels International A tempo pieno

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Service Line

    3 settimane fa

    Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Guest Experience Agent

    3 settimane fa

    Milano, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”    Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.    It means knowing that you have...