Global Dhs Technical Service Manager

2 mesi fa


Milano, Italia Abbott Laboratories A tempo pieno

**About Abbott**

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

**_ MAIN PURPOSE OF ROLE_**

This position will support the US AMS expansion, oversee the global technical service experience strategy and planning, insights, and operations and develop best in class service and technical documentation standards in the division for AlinIQ products with primary focus on AlinIQ AMS. This role will identify and create global strategies to improve service and technical documentation, ITS and customer experience, reduce escalation and issue resolution time and reduce costs.

Will have a significant impact on the success of the Customer Digital Delivery Organization by delivering accurate, relevant and engaging technical and service documentation experience and enhancing technical knowledge for internal and external audience that will be a driver of Digital Health Solutions being a "best in class" delivery organization.

Responsible for 3-4 direct reports as well as having significant influence on the service documentation strategies of the Global Delivery Organizations. This role will regularly interact with the Sr. Manager for Global Customer Digital Delivery, R&D team, Global Training Manager, and the Area Delivery Leaders.

**_ MAIN RESPONSIBILITIES_**
- This role will support the US AMS expansion strategy by providing ITS oversight and AMS skill development for the US Area Delivery organization.
- Direct management of Technical Writers for Service documentation and Global Service Professionals/SMEs
- Define objectives, responsibilities, team goals and ensures goal achievement
- Support the development of value creation strategies for Service and technical documentation (including but not limited to documentation pre-testing and final testing and proofreading) and ensure their implementation
- Indirectly responsible for technical Services provided by external service vendors & third parties
- Direct the allocation of work and coordinates team members to ensure prompt and efficient services to internal stakeholders and clients
- Define goals, manage performance, conduct regular 1:1s and annual appraisals
- Ensure best in class service delivery in line with customer expectations and divisional guidelines, such as Net Promoter Score (NPS)
- Create new and innovative methods to support effective AlinIQ AMS launches including GLP integration, which also includes service documentation and technical support.
- Strive for continuous improvement
- Support the Area team and clients taking care of escalated Service queries
- Ensure compliance of Service team’s activities with the applicable Abbott quality standards, policies and procedures regarding safety, confidentiality, HR, Finance, general administration, and reporting
- Effectively applies analysis to determine root causes of problems and creates alternative solutions that resolve the problems in the best interest of customers and the business
- Anticipate what could happen in the environment and what could be done if specific events occur. Incorporate new patterns of behaviors and expect new and better thinking from each other in line with the ongoing needs of our businesses
- Plans and prioritizes work to meet commitments aligned with organizational goals. Gains clear understanding of tasks needed to complete work, identifies resources needed to carry out plans and delivers the work in an excellent quality level
- Knows the most effective and efficient way to get things done with a focus on continuous improvement
- Coaches, motivates and develops talent, not just a selected few
- Sets and clarifies performance targets and objectives. Applies performance management system, practices and tools to develop and improve individual, team and organizational performance
- Builds partnerships and works collaboratively with others to reach shared objectives. Finds ways to add value to the overall team, draws out input from others and is a valued resource who goes out of the way to help others
- Makes sense of complex sometimes contradictory information to effectively solve problems. Probes deeply for root causes, uses systematic problem-solving methods well
- Adapts to changing work demands, flexibly and comfortably, by moving forward with less than perfect information
- Controls appropriate use of customer service-related policies and procedures within area of responsibility
- Ensure reports of work activity via the various platforms are carried out in a timely manner for own work and team
- Produce regular and ad-hoc reports for management
- Coordinate across functional areas, business units, and/or geographies in order to achieve the company or area goals.
- This is an on-



  • Milano, Italia Abbott Laboratories A tempo pieno

    Global DHS Technical Service ManagerAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life.Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.Our 113,000 colleagues serve...


  • Milano, Italia Abbott Laboratories A tempo pieno

    Global DHS Technical Service ManagerAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life.Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.Our 113,000 colleagues serve...


  • Milano, Italia Abbott Laboratories A tempo pieno

    Global DHS Technical Service Manager About AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues...


  • Milano, Italia Abbott Laboratories A tempo pieno

    Global DHS Technical Service Manager About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues...


  • Milano, Italia Abbott Laboratories A tempo pieno

    Global DHS Technical Service Manager About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000...


  • Milano, Italia Abbott Laboratories A tempo pieno

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...


  • Milano, Italia Abbott Laboratories A tempo pieno

    About AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...


  • Milano, Italia Abbott Laboratories A tempo pieno

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...


  • Milano, Italia Tailor&Fox Srl A tempo pieno

    Tailor&Fox, an italian Executive Search firm based in Milan, is working with a Multinational, leader in the Production and Marketing of Elevator & Lifting Systems, present throughout the national territory, who has entrusted us to search for the following important and strategic professional profile: TECHNICAL & SERVICE MANAGER Responsible for the...


  • Milano, Italia Tailor&Fox Srl A tempo pieno

    Tailor&Fox, an italian Executive Search firm based in Milan, is working with a **Multinational**, **leader** in the Production and Marketing of **Elevator & Lifting Systems**, present throughout the national territory, who has entrusted us to search for the following important and strategic professional profile: **TECHNICAL & SERVICE...

  • Service Manager

    6 mesi fa


    Milano, Italia Safeguard Global A tempo pieno

    Safeguard Global è una società internazionale attiva sul mercato dal 2008, specializzata in Global Workforce Management operativa in 170 paesi nel mondo, con ad oggi più di 1800 dipendenti. La nostra Vision è Work in Any Way, infatti crediamo che i confini non dovrebbero essere barriere al business o al talento. **Posizione**: Cerchiamo un/una Service...


  • Milano, Italia Manning Global A tempo pieno

    Our client, an eCommerce expert, is searching for a Customer Service Manager to join their project in Milan/Italy. Position Title: Customer Service Manager Position Type: Permanent Start Date: ASAP Location: Milan/Italy Contact: Bianca Papa | +49 89 23 88 98 673 Responsibilities: Fully responsible for the work management and personnel management...


  • Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Company Overview: Thermo Fisher Scientific is a leading provider of analytical instruments, consumables, and software for the life sciences, materials science, and pharmaceutical industries.">About the Role: We are seeking a highly skilled Global Service Excellence Manager to join our team. This role will be responsible for driving business growth through...


  • Milano, Italia Manning Global A tempo pieno

    Our client, an eCommerce expert, is searching for a Delivery Service Product Manager to join their project in Milan/Italy. Position Title: Delivery Service Product Manager Position Type: Permanent Start Date: ASAP Location: Milan/Italy Contact: Bianca Papa | +49 89 23 88 98 673 Responsibilities: Responsible for the development, selection,...


  • Milano, Italia Thermo Fisher Scientific A tempo pieno

    Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Title: Technical Services Manager Business Unit: Protein Diagnostics (PDX), Italy Location/Division Specific Information The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to...


  • Milano, Italia Manning Global A tempo pieno

    Our client, an eCommerce logistics and last mile delivery expert, is searching for a ** Channel Service Partner Manage ** r to join their project in ** Italy.** **Position Title**: **Channel Service Partner Manager** **Position Type**: - Permanent**Start Date**: - ASAP**Location**: - Milan/ Rome/ Padova**Contact**: - Bianca Papa | +49 89 23 88 98...


  • Milano, Italia Prada A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. - Joining our Company means working in a...


  • Milano, Italia Prada A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative...


  • Milano, Lombardia, Italia Prada A tempo pieno

    Role OverviewIn this pivotal role as Global Client Service Manager at Prada, you will spearhead the Miu Miu Global Client Service team, driving overall business results and ensuring industry leadership in remote client experience. With a strong focus on quality, strategy, and innovation, you will lead cross-functional teams to deliver exceptional omnichannel...


  • Milano, Italia Thermo Fisher Scientific A tempo pieno

    Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Title: Technical Services Manager Business Unit: Protein Diagnostics (PDX), Italy Location/Division Specific Information The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and...