Patient Journey Manager South

2 settimane fa

Milano, Italia Kyowa Kirin International A tempo pieno

Overview:
At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI a brilliant place to work.

**Job Purpose**:

- Face of KKI, as single point of contact for HCPs and associated stakeholders. A Field based omnichannel conductor, with intimate knowledge of entire patient journey, focused on delivering a personalized, high value customer experience, shortening the patient journey and improving outcomes aligned with KKI’s Rare Disease portfolio.
- Partnering with internal and external stakeholders to deliver high quality scientific exchange, co-create and orchestrate initiatives, aligned to KKI priorities and strategy across the entire patient journey that deliver improved outcomes and optimize the impact of KKI products to the benefit of patients aligned with our mission to make people smile.

**Responsibilities**:

- **A**chieves sales target and KPI’s through development of local account plans and execution of core strategy.
- Build business account strategies with practical insight from the field, aligning and embedding projects and plans to the overall brand plan by working cross functionally with Medical Affairs, Marketing, and Payer Value & Patient Access.
- Guarantee an intimate understanding of entire patient journey, supporting ability to innovate and partner on interventions at any touchpoint, that shorten time to diagnosis for patients. Regarded as expert by cross functional team.
- Has scientific and clinical knowledge of Nephrology and Haematology Oncology and KKI products that enables confident scientific and clinical on-label discussion.
- Orchestrates and implements and contributes to omnichannel engagement strategy leveraging KKI assets, content and aligned to HCP preference and personalized value and experience.
- Identifies, develops, engages, and maintains professional relationships with external stakeholders: key treatment centers, clinicians managing patients, mapping of centers of expertise and medical experts in the area.
- Build networks that reflect entire patient journey, partnering with HCPs to provide solutions that benefit customers, patients and KKI.
- Proactively communicates insight and intelligence from KEEs (Key External Experts) and other stakeholders to shape strategy and support local and National solutions to benefit patients and unmet need.
- Delivers medical programs according to the regulations using approved resources and tools, to improve patient outcomes and optimize the use of Kyowa Kirin products.
- Timely and accurate use of the customer record management (CRM) system and submitting of managerial reports.
- Ensures all activities and projects are carried out in compliance with the relevant laws, code(s) and guidelines.
- Ensures all activities are carried out within the framework of pharmaceutical regulations, strategy, and the company's quality policy.

Qualifications:

- Experience of field Commercial or Medical roles within Rare Disease
- Stakeholder and KEE management experience
- Excellent local language required; good English preferred.
- Knowledge of local, regional, and national health systems and care delivery processes

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