Customer Experience Specialist

1 mese fa


San Donato Milanese, Italia Future Drive Selection A tempo pieno

Future Drive Selection ricerca per **casa madre automobilistica** marchio premium:
**Posizione**:
**CUSTOMER EXPERIENCE SPECIALIST**

La risorsa si occuperà della **customer experience** in tutto il **customer jorney** (dalla fase di pre acquisto, all'acquisto, al post vendita). In particolare si occuperà di:

- Pubblicazione e revisione di articoli FAQ
- Monitoraggio soddisfazione del cliente in relazione a diversi KPI (NPS)
- Redazione della reportistica relativa alla soddisfazione del cliente
- Gestione in back end dei commenti sui canali social
- Supporto al customer care nella definizione dei processi

**Requisiti**:

- Laurea in economia/marketing
- Esperienza di uno/due anni in ruoli affini
- Conoscenza della lingua inglese fluente sia scritto che parlato
- Ottima conoscenza del pacchetto Office, in particolare Excel e Power Point

****

**Altre informazioni**:
Sede di lavoro**:San Donato Milanese**

Contratto a **tempo determinato**, con possibilità di rinnovo

Possibilità di maturare un'esperienza in **ambiente multinazionale, dinamico e stimolante



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