Technical Assistance Spain

1 mese fa

Almenno San Bartolomeo, Italia DazeTechnology A tempo pieno

Daze’s mission is to simplify and make charging electric vehicles accessible to everyone. Together we design charging systems for individuals and businesses looking for the perfect balance between innovation and design. Our company was born in 2016 from the intuition of two young mechanical engineers, Andrea Daminelli and Giacomo Zenoni: the DazePlug, a simple mechanical arm that has allowed the realization of the first prototype of driver automatic charger for electric vehicles. Over the years, Daze’s mission has evolved to aim more and more to propose a home ecosystem idea, where the
- ️ Our mission ties us closely to the world of electric and sustainable mobility, so we value particularly
- Innovation: Change originates from ambitious ideas and the minds capable of putting them into practice: at DazeTechnology those who dare are welcome.
- Sustainability: everything that is sustainable is, first and foremost, livable. That’s why we aim to create a work environment that is, first and foremost, sustainable for our employees.
- Teamwork: We know that the green transition is only achievable with a joint effort of everyone: just like the success of a project or a company.

Your role

As a technical support representative, your role will be to provide technical support to the sales network and customers, both in B2B and B2C channels. You will also be responsible for supporting the entire sales network in both the pre-sale and after-sales phases, acting as a link between the sales department and the technical department.

The profile we are looking for
- diploma in technical disciplines (electrical/electronic/mechanical) providing the basic knowledge necessary to provide technical assistance to customers, suppliers and commercial.
- request previous experience of 1-2 years in technical assistance (in the field of electric mobility is a plus);
- know how to interact with the sales department and the technical department to provide technical assistance; s
- to interact with the customer and understand their needs, and also know how to communicate them to the company functions and the technical office;
- advanced knowledge of the Office package (especially Excel);
- be an ace in interpersonal relationships, both with customers and suppliers, and never lose patience;
- be willing to make short trips to provide training courses in the national territory;
- advanced knowledge of Italian or English;
- advanced knowledge of Spanish, knowledge of Portuguese is a plus.

**What We Expect From You**
- Analytical mindset: instinct is important, but data is trustworthy. You know exactly when to listen to one, and when to rely on others.
- Punctuality: You are aware that every deadline is sacred (work schedules, on the other hand, are extremely flexible based on your needs)
- Proactivity: The beauty of working as a team is that everyone offers a different perspective on each individual task, even noticing problems and critical issues that others might miss. We are eager to hear your perspective.
- Positivity: We do not aspire to be all witnesses to your marriage. We would like to be happy to see you come into the office, though, and that the same is true for you.
- Problem Solving: At Daze, every day is a new adventure. Finding innovative solutions to completely unforeseen problems will be critical to survival.
- Communication Skills: Knowing how to communicate internally is a fundamental skill for any functioning company, often taken for granted, and even more often undervalued. You can be sure that in Daze it will be appreciated.

**What we look forward to offering you** _/contractual benefits/_
- A competitive salary suitable for a professional with your experience
- Hybrid work mode with tailor-made smart working, to best balance your personal needs with those of the company
- “A dynamic and young environment”: yes, but for real. The average age of Daze employees is 32, and the working hours are extremely flexible and agreeable within your team. We pay no special attention to your dresscode, as long as you feel comfortable.
- Opportunity to work in one of the fastest growing industries in recent years. Working in e-mobility today means you are destined to grow. If I were you, I’d jump on board while you can
- **But also** _/company benefits/_
- A personal workstation consisting of a personal laptop PC, keyboard, mouse and 27″ (minimum) desktop screen.
- Coffee and snacks are completely provided by us and available for you in our kitchen-forget about pennies and candy bars getting stuck in the machine.
- Our special Daze welcome kit. Not just your usual planner.

✨** And most importantly** _/Daze lifestyle/_
- At least one company lunch per month organized by the company. As an extra, depending on the season we also don’t disdain organizing lavish barbecues or pizza parties by the pool. Team Building is good, doing it while eating together is even better.
- A team of sports and outdoor activity enthusi

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