Operations & Customer Experience Specialist

5 mesi fa


Milano, Italia Casavo Management A tempo pieno

Hybrid (20151, Milan, Lombardia, Italy)- Operations**About us**

The Operations and Customer Experience Specialist will play a pivotal role in optimizing operational processes and enhancing the overall Casavo customer journey. This multifaceted role requires a strategic thinker who can balance operational efficiency with a customer-centric approach. The Operations and Customer Experience Specialist will be responsible for analyzing and improving operational workflows, implementing customer experience initiatives, and driving continuous improvement across all touchpoints.
- Customer Experience_
- Measure and monitor customer satisfaction across the Casavo value chain, providing the relevant insights on pain points and opportunities.
- Define the key metrics that drive customer satisfaction and work closely with Data to ensure they become a north star in the company culture.
- Take charge of processes and customer journey mapping initiatives to guarantee comprehensive visibility across the company value chain.
- Define service strategies and support in designing solutions that enhance customer satisfaction and drive business growth.
- Operations_
- Identify key performance metrics and closely monitor the impact of product and process changes, making necessary adjustments to encourage adoption and maximize returns.
- Work closely with Product, Design and Commercial teams to ensure alignment and facilitate the design, development, release and feedback collection for new features.
- Collaborate with the Head of Ops and other key stakeholders to explore and develop strategic initiatives aimed at maximizing ROI and driving business growth.
- Provide to the Ops team mentorship and guidance on design best practices and customer experience dynamics to foster a high-performing and collaborative work environment grounded on knowledge sharing and cross contamination.

**Key Qualifications for the Role**
- Full English and Italian proficiency
- 4+ years experience in operations, customer experience, service design or similar
- University degree required ideally in management, engineering, design or any technical discipline
- Demonstrated ability to work in an agile and cross functional environment
- Familiar with user journey mapping and process mapping techniques
- Strong communication skills, written and verbally
- Comfortable working under pressure and dealing with challenging goals
- Previous experience in tech companies (preferred)
- Previous experience in consulting (preferred)

**Benefit & Perks**

We have built up four benefit pillars to make your life easier as a Casavo employee

Physical
- 6 Pillow Days per year that we can use as a Sick Leave without showing any protocol number

Emotional
- Birthday Off to be used during your birthday month
- Mindfulness Journey

Social
- Smart Working Policy remote friendly
- Learn moments to share knowledge and experiences
- Corporate Social Responsibility Days in which, during wor
- King hours, employees engage in voluntary activities;



  • Milano, Italia Casavo Management A tempo pieno

    **About us** The Operations and Customer Experience Specialist will play a pivotal role in optimizing operational processes and enhancing the overall Casavo customer journey. This multifaceted role requires a strategic thinker who can balance operational efficiency with a customer-centric approach. The Operations and Customer Experience Specialist will be...


  • Milano, Lombardia, Italia Edison A tempo pieno

    La posizione di Customer Experience Specialist presso la Divisione Gas & Power Market - Direzione Customer Operations è volta a individuare una nuova risorsa per l'area Customer Care Retail, a supporto del team Customer Experience Delivery.La risorsa dovrà focalizzarsi sulle attività di gestione dei clienti retail, in particolar modo avviando azioni per...


  • Milano, Lombardia, Italia Everli A tempo pieno

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our Support and Live Operations team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through efficient help and support.Key ResponsibilitiesManage daily contacts with customers and shoppers, providing efficient help in...


  • Milano, Lombardia, Italia Edison A tempo pieno

    PosizioneRicerchiamo un Digital Customer Experience Specialist per l'area Customer Care Retail a supporto del team Customer Experience Delivery della Divisione Gas & Power Market - Direzione Customer Operations.Descrizione del ruoloLa risorsa si occuperà di analizzare l'utilizzo degli strumenti digitali a disposizione dei clienti e individuare...


  • Milano, Italia Homerun B.V. A tempo pieno

    At Soly Italy, we are looking for a Customer Experience Specialist to join our mission-driven team.About the jobWe are live in Italy, and are looking for massive growth. Do you join our journey as Customer Experience Specialist?The functionWe are seeking a highly qualified and motivated Customer Experience Specialist to join our mission-driven team.As a...


  • Milano, Italia Homerun B.V. A tempo pieno

    At Soly Italy, we are looking for a Customer Experience Specialist to join our mission-driven team.About the jobWe are live in Italy, and are looking for massive growth.Do you join our journey as Customer Experience Specialist?The functionWe are seeking a highly qualified and motivated Customer Experience Specialist to join our mission-driven team.As a...


  • Milano, Lombardia, Italia Subbyx A tempo pieno

    Customer Care SpecialistYour mission as a Customer Care Specialist reporting directly to the CMO is to take care of customer care activities post-sales and customer satisfaction. You will be responsible for managing customer care processes, collaborating with other BU teams, and ensuring effective resolution of customer issues. Key aspects of this role...


  • Milano, Lombardia, Italia Joivy A tempo pieno

    Join Our Team as a Customer Experience Improvement SpecialistWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Improvement Specialist. This role is ideal for someone with a passion for data analysis, customer satisfaction, and continuous improvement.About the Role:Support the Customer Care team in...


  • Milano, Lombardia, Italia Kuehne + Nagel As A tempo pieno

    About the RoleWe are seeking a highly skilled Logistics Customer Experience Specialist to join our team at Kuehne + Nagel. As a key member of our customer service team, you will play a crucial role in ensuring our customers receive exceptional service and support.


  • Milano, Lombardia, Italia Lvmh Group A tempo pieno

    Welcome to RIMOWA, a global lifestyle brand under the LVMH Group.As a Customer Experience Specialist, you will be responsible for delivering an outstanding and unforgettable client experience.Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA...


  • Milano, Italia Experience International A tempo pieno

    **Descrizione azienda**: **EXPERIENCE International**,** **società di ricerca e selezione del personale in ambito healthcare attiva nei settori di medical devices, equipment, diagnostics e pharma, **per un’importante e prestigiosa multinazionale produttrice di dispositivi medicali **che intende ampliare il proprio organico, ricerca la seguente figura...


  • Milano, Lombardia, Italia CAE A tempo pieno

    Job DescriptionWe are seeking an experienced Customer Service Representative to join our team in Milano. As a key member of our customer experience team, you will be the first point of contact for our in-house customers, providing exceptional support and ensuring their needs are met.In this varied role, you will manage daily operations related to customer...


  • Milano, Lombardia, Italia illimity A tempo pieno

    Job DescriptionA key role that contributes to the operational management of Direct Bank customers, focusing on Retail and Legal Entities. As a Digital Banking Operations Specialist, you will be responsible for handling collections, payments, credit cards, registry checks, anti-money laundering checks, monitoring current account overdrafts, and specialist...


  • Milano, Lombardia, Italia Rossignol Group A tempo pieno

    About Rossignol Group's Direct-to-Consumer TeamWe are seeking a highly motivated Customer Experience Enhancement Specialist to join our Direct-to-Consumer team in Milan. As a key member of our team, you will play a crucial role in delivering exceptional customer service to our clients across all European markets.Key Responsibilities:Provide excellent...


  • Milano, Lombardia, Italia Edison A tempo pieno

    Customer Care Specialist Opportunities at EdisonEdison is seeking a Digital Customer Care Specialist to join its Gas & Power Market - Customer Operations team, supporting the Customer Experience Delivery team.The ideal candidate will analyze customer usage of digital tools, identify improvement actions, and develop strategies to enhance the customer...


  • Milano, Lombardia, Italia Tiffany & Co. A tempo pieno

    Operational Excellence in RetailThe Operations Coordinator at Tiffany & Co. plays a vital role in ensuring seamless customer experiences and efficient store operations. Key responsibilities include overseeing store merchandise, managing inventory accuracy, and providing exceptional customer service. This position requires a strong analytical mindset,...


  • Milano, Italia NCR A tempo pieno

    Job title: Customer Operations Lead Position Summary Our Customer Operations Lead will be accountable to manage and support our key Enterprise Global Restaurant accounts across Europe. You will own and develop a customer centric approach to ensuring customer satisfaction at all times while working with internal and external service providers. This...


  • Milano, Lombardia, Italia Hermès A tempo pieno

    Main ResponsibilitiesCustomer Excellence and ClientelingAlign with the In Store Customer Experience Manager on customer experience strategy and provide feedback.Monitor floor traffic, appointments, and waiting times, and suggest ideas for improving the customer experience.Support Welcomists in challenging situations and escalate to Sales Team Supervisors...


  • Milano, Italia Randstad Italia A tempo pieno

    The Customer Experience Supervisor is responsible for the smooth operation of the front office/reception area.The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance, ensuring that the front office team...


  • Milano, Lombardia, Italia illimity A tempo pieno

    Job DescriptionWe are seeking a skilled Digital Operations Specialist to join our team and contribute to the management of Digital Direct Bank customers. Key responsibilities include the operational management of Retail and Legal Entity customers, with a focus on control and monitoring operations.Key Responsibilities:Operational management of Digital Direct...