Customer Experience Specialist
2 mesi fa
At Soly Italy, we are looking for a Customer Experience Specialist to join our mission-driven team.About the jobWe are live in Italy, and are looking for massive growth.
Do you join our journey as Customer Experience Specialist?The functionWe are seeking a highly qualified and motivated Customer Experience Specialist to join our mission-driven team.As a Customer Experience Specialist, you will play a crucial role in enhancing our customers' satisfaction and loyalty.Your primary responsibility will be to interact directly with customers, understand their needs, and address their concerns promptly and effectively.You will work closely with every department's Head to ensure that our products and services exceed customer expectations.
Also, you will take care of our social media and general brand awareness relationships.Your impactInteract with customers via various communication channels (phone, email, chat, social media) to address queries, resolve issues, and provide exceptional service (pre and after sales, pre and after installation).Collect and analyze customer feedback on products and services, identifying areas for improvement and sharing insights with relevant departments.Participate in creating and implementing strategies to enhance customer satisfaction and loyalty.Work closely with the product development and marketing teams to communicate customer needs and expectations.Monitor customer service metrics (e.g., resolution time, customer satisfaction scores) and work towards achieving set targets.Assist in the development and updating of FAQs, how-to guides, and other customer support materials.Train and mentor new team members on best practices in customer service and experience.Stay updated on industry trends and competitor activities that impact customer experience.Your profileBachelor's degree in Business Administration, Marketing, Communications, or a related field.Proven experience in a customer service or customer experience role, preferably in a similar industry.Strong communication skills, both verbal and written, with the ability to communicate effectively across all levels of the organization.Excellent problem-solving skills and the ability to think critically and use sound judgment.Proficiency in customer service software and CRM systems.Ability to work in a fast-paced environment and manage multiple tasks simultaneously.A strong customer-focused approach with a passion for improving customer experience.Team player with a positive attitude and strong work ethic.Excellent communication and interpersonal skills, with a strong attention to detail.Customer-oriented and ability to work well in a team.What we offer youA dynamic and rapidly growing start-up environment with numerous training and career opportunities.An attractive fixed salary.The option to rent or buy solar panels at a discounted price for your own home.The opportunity to use your knowledge and skills in other departments (or in other countries).Our company is growing more and more and if you are doing well within our organization, we would like you to grow with us
We will therefore always look at career opportunities at an individual level.You will work at an international B-Corp and can immediately contribute to a more sustainable world.About SolySoly has been working on the mission to make solar energy accessible to everyone since 2013.
Since then, we have grown rapidly and installed solar systems on more than 30,000 rooftops.
Soly is one of the leading solar companies in Europe and is backed by Shell and pension fund ABP.
We are known for our hands-on mentality and direct lines of communication.
We focus on the long term and are willing to invest in it.
Focusing on quality, digital-first mindset and scalability is what drives us.
We have a team of enthusiastic, positive, intrinsically driven colleagues and work together every day towards a bright future.Are you excited?
NiceThis is what our application process looks like:Inoltra la domanda per questo ruoloVuoi unirti al nostro team come nuovo Customer Experience Specialist?
Allora ci piacerebbe avere tue notizieAny questions?If you have any questions, please contact our Country Manager (Matteo Artero) at ****** to know:During our selection process, we only look at qualities of candidates.
Therefore, you do not need to add your age, gender, origin or a photo of yourself to your CV.We follow our Hiring Code of Conduct.
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