Customer Experience Liaison

1 mese fa


Milano, Lombardia, Italia Homerun B.V. A tempo pieno
About Soly

Soly is a rapidly growing start-up in Italy, dedicated to making solar energy accessible to everyone since 2013. We have installed solar systems on over 30,000 rooftops and are one of the leading solar companies in Europe.

What We Offer

We provide a dynamic work environment with numerous training and career opportunities. Our attractive fixed salary is complemented by the option to rent or buy solar panels at a discounted price for your own home.

Job Description

We seek a highly qualified and motivated Customer Experience Specialist to join our mission-driven team. As a key member, you will play a crucial role in enhancing our customers' satisfaction and loyalty.

  • Interact directly with customers via various communication channels to address queries, resolve issues, and provide exceptional service.
  • Collect and analyze customer feedback on products and services, identifying areas for improvement and sharing insights with relevant departments.
  • Participate in creating and implementing strategies to enhance customer satisfaction and loyalty.
Required Skills and Qualifications

To excel in this role, you should possess:

  • A Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Proven experience in a customer service or customer experience role, preferably in a similar industry.
  • Strong communication skills, both verbal and written, with the ability to communicate effectively across all levels of the organization.
  • Excellent problem-solving skills and the ability to think critically and use sound judgment.
Benefits

We offer a strong customer-focused approach with a passion for improving customer experience. You will be part of a team player with a positive attitude and strong work ethic, working towards achieving set targets.

Salary and Benefits

The estimated salary for this position is approximately €40,000 - €60,000 per year, depending on location and experience. Additionally, we offer a comprehensive benefits package, including the option to rent or buy solar panels at a discounted price for your own home.



  • Milano, Lombardia, Italia Amazon A tempo pieno

    Job OverviewWe are seeking a highly skilled Chief Customer Experience Liaison to join our team at Amazon. This role involves resolving escalated customer contacts, identifying system and procedural issues, and driving positive change and resolution on behalf of Amazon customers.


  • Milano, Lombardia, Italia Artemest S.r.l. A tempo pieno

    Artemest S.r.l. is seeking a Customer Experience Manager to lead the development of customer engagement strategies and initiatives.The ideal candidate will be a detail-oriented and organized individual with excellent analytical skills and a passion for delivering exceptional customer experiences.This role involves working closely with the marketing team to...


  • Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    Company Overview: Meliá Hotels International is a leading hospitality company that offers an inspiring work environment where professionals can grow and develop their careers. With a strong commitment to customer satisfaction, we strive to provide exceptional experiences for our guests.">Job DescriptionWe are seeking a highly skilled Customer Experience...


  • Milano, Lombardia, Italia Joivy A tempo pieno

    Join Our Team as a Customer Experience Improvement SpecialistWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Improvement Specialist. This role is ideal for someone with a passion for data analysis, customer satisfaction, and continuous improvement.About the Role:Support the Customer Care team in...

  • Data Analyst

    22 ore fa


    Milano, Lombardia, Italia Vodafone A tempo pieno

    Job DescriptionVodafone is a leading Telecommunications company in Europe and Africa, investing in new technologies to improve the lives of millions of customers, businesses, and people around the world.We are seeking a Data Analyst - Customer Experience to join our team in Milano. The successful candidate will be responsible for monitoring and creating...


  • Milano, Lombardia, Italia Hermès A tempo pieno

    Company OverviewThe position of Luxury Customer Experience Leader at Hermès requires a strong background in customer-facing roles, preferably in luxury goods or hospitality. The ideal candidate will have excellent leadership skills and the ability to motivate a team towards delivering exceptional customer experiences.About the RoleAs a Luxury Customer...


  • Milano, Lombardia, Italia Hermes A tempo pieno

    Company Overview: As a leading luxury fashion brand, Hermès values exceptional customer service and experience. With a rich history dating back to 1837, our company has built a reputation for delivering high-quality products and services that exceed client expectations.


  • Milano, Lombardia, Italia Meininger Hotels A tempo pieno

    Company Overview:MEININGER Hotels is a leading hospitality provider with a strong presence in Europe's best cities. With over 35 hotels, we offer a unique blend of comfort, flexibility, and fun vibes.Job Description:We are seeking a Customer Care Agent to join our team in Milan or Berlin. As a key member of our customer-facing team, you will be responsible...


  • Milano, Lombardia, Italia Engineeringuk A tempo pieno

    About EngineeringukWe are a dynamic company that delivers exceptional customer experiences. Our team is passionate about helping customers discover new products and find solutions to their needs.Salary Estimate: £35,000 - £55,000 per yearThis role offers an attractive salary range based on your skills, experience, and qualifications. Your compensation...


  • Milano, Lombardia, Italia Joivy A tempo pieno

    About JoivyAt the forefront of the European residential platform, DoveVivo by Joivy empowers a diverse community of professionals, students, and young couples through its comprehensive range of living spaces. Founded in 2007, the company boasts an impressive portfolio of 11,000 units, making it the largest coliving operator in Europe.The Joivy Group,...


  • Milano, Lombardia, Italia Sisal A tempo pieno

    About UsSisal, a leading Italian gaming and betting company, is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator.We are committed to building a more responsible future through our sustainability strategy, focusing on Responsible Gaming, innovation, and a sustainable work environment.Job DescriptionWe are...


  • Milano, Lombardia, Italia Amazon Online Italy S.R.L. A tempo pieno

    About the Role: We are seeking an experienced Senior Customer Experience Designer to join our team at Amazon Advertising. As a key member of our team, you will be responsible for creating first-class customer experiences on and offline.About the Team: Our mission is to build creative ad campaigns and products that let brands stand out on Amazon by...


  • Milano, Lombardia, Italia Marriott International, Inc A tempo pieno

    About Us: Marriott International, Inc is a leading hospitality company that provides unique and memorable experiences for our guests. We strive to create an environment where our team members can grow and thrive.About the Role: As a Customer Experience Ambassador at The Westin Palace Milan, you will play a critical role in delivering exceptional service to...


  • Milano, Lombardia, Italia Galderma A tempo pieno

    Galderma, the world's largest independent dermatology company, is seeking a Medical Scientific Liaison with expertise in biologics launches to join our team. As a key internal expert, you will provide field-based scientific and clinical support to healthcare professionals to maintain a high level of medical, scientific, and technical knowledge and expertise...


  • Milano, Lombardia, Italia Sky A tempo pieno

    La societ&a Sky è in cerca di un Analista di Customer Experience da inserire nella sua struttura di Data & Strategic Insight a Milano. Il ruolo prevede l'analisi del KPI aziendale NPS, che indica il sentimento generale del cliente rispetto al marchio. La struttura è a supporto del top management per individuare aree di miglioramento relative all'intero...


  • Milano, Lombardia, Italia Ariston Holding N.V. A tempo pieno

    About UsAriston Group, a global leader in sustainable thermal comfort, is looking for a talented individual to join our team as a Customer Experience Marketing Specialist.Job DescriptionThe ideal candidate will contribute to the evolution of loyalty and promotion activities for the Italian Market. The role involves supporting CRM activities and marketing...


  • Milano, Lombardia, Italia Amplifon A tempo pieno

    Amplifon, the global leader in the hearing care retail industry, is seeking a Customer Experience Strategist - Global CRM to drive customer-centric initiatives across the company.As a key member of our team, you will report directly to our Global CRM Associate Director and be responsible for setting up and executing CRM strategies that deliver engagement,...


  • Milano, Lombardia, Italia Sky Creative A tempo pieno

    Sky Creative seeks a Digital Product Engineer to enhance customer experience in our Customer Digital Channels Software Centre.Estimated salary: €60,000 - €80,000 per year, depending on location and experience.We are looking for a skilled Frontend Software Engineer who can develop and maintain digital products that meet business needs.Key...


  • Milano, Lombardia, Italia Leonardo Hotels - NYX Milan A tempo pieno

    About NYX HotelsNYX Hotels are lifestyle hubs that blend vibrant, open, and inspiring environments. Each hotel reflects the unique spirit of its city.We're named after NYX, the Greek goddess of night, who welcomes all travelers seeking a special lifestyle and freedom to do as they please. Our hotels are total works of art with a mix of creativity, art, and...


  • Milano, Lombardia, Italia Ermenegildo Zegna A tempo pieno

    About Ermenegildo ZegnaErmenegildo Zegna Group is a renowned luxury lifestyle brand with a proud history of craftsmanship and quality dating back to 1910. We have since expanded to ready-to-wear, becoming one of Italy's most successful family companies.Role OverviewWe are seeking a skilled Store Customer Advisor to join our team in Milan Montenapoleone. As...