Customer Experience Development Associate
23 ore fa
At the forefront of the European residential platform, DoveVivo by Joivy empowers a diverse community of professionals, students, and young couples through its comprehensive range of living spaces. Founded in 2007, the company boasts an impressive portfolio of 11,000 units, making it the largest coliving operator in Europe.
The Joivy Group, comprising brands like ALTIDO, Chez-Nestor, DoveVivo Campus, Rinnow, and Open Hub, is a pioneer in the industry, offering a unique blend of residential property management, asset management, marketing strategy, coworking spaces, and home renovation services.
Job OverviewWe are seeking a highly motivated Customer Experience Intern to join our Customer Care team. This role will involve handling customer inquiries, analyzing feedback, and identifying areas for improvement to enhance customer satisfaction.
Responsibilities- Create customer satisfaction surveys to gauge experience levels
- Analyze customer reviews, complaints, and survey feedback to pinpoint opportunities for enhancement
- Develop reports/presentations that track trends in customer complaints and measure satisfaction over time
- Monitor key performance indicators (KPIs) such as NPS/CSAT
To excel in this position, you should have:
- A background in customer experience studies or customer management
- Excellent knowledge of Italian and English
- Good understanding of Excel and PowerPoint with a willingness to learn our systems
- Strong analytical and data processing skills
In this dynamic internship, you'll have the opportunity to work collaboratively with our team, develop your skills, and contribute to the growth of our company. As a member of our team, you can expect:
- Paid internship (curricular or extra-curricular)
- Business phone and laptop
- Ticket Restaurant
- Hybrid working (3 days in the office; 2 days at home)
- Dynamic, young, and international work environment
- Strong professional growth
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