Customer Experience Ambassador
6 ore fa
Company Overview:
MEININGER Hotels is a leading hospitality provider with a strong presence in Europe's best cities. With over 35 hotels, we offer a unique blend of comfort, flexibility, and fun vibes.
Job Description:
We are seeking a Customer Care Agent to join our team in Milan or Berlin. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our guests through phone and email inquiries. Your tasks will include processing bookings, offering additional services, and managing complaints in a timely and professional manner.
Required Skills and Qualifications:
- Professional training and minimum 1 year of experience in hospitality or customer service
- Strong customer orientation, excellent communication skills, and multicultural awareness
- Team player with flexible adaptability to new situations
- Strong time management skills and ability to process multiple requests within short timeframes
- Fluency in English (B2) and either German or French (min. B1)
Benefits:
- Attractive compensation package
- Flexible working arrangements with hybrid work options
- Extra vacation days and company jubilees
- Quarterly evaluation rounds and employee events
- Staff Nights and Friends & family Discount
- Possibility of career progression within the MEININGER group
Estimated Salary:
€30,000 - €40,000 per annum, depending on location and experience.
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