Customer Experience Ambassador for Sustainable Food Waste Reduction
10 ore fa
At Too Good To Go, we envision a world where food waste is eradicated. We believe that by working together, we can make a significant impact on the climate crisis. Our mission is to create a platform that connects businesses with unsold food and consumers who are willing to purchase at a discounted rate.
Since 2016, our app has grown to become the largest in Europe, with over 102 million users and more than 368 million meals saved. We're proud of what we've achieved so far, but we're just beginning our journey.
We're seeking an exceptional Customer Experience Specialist to join our Italian team at Too Good To Go. As the face of our company, you will be responsible for providing efficient and friendly customer care to our users and partners, turning them into ambassadors for our sustainable cause.
Key Responsibilities:- Be the main point of contact for our partners and customers, ensuring they receive outstanding customer service via email, chat, and phone.
- Answer questions through various channels, including mail, chat, and social media platforms.
- Build and implement processes to encourage and inspire our partners and consumers towards a more sustainable behavior.
- Collaborate closely with other teams to identify challenges early on and enhance efficiency.
To succeed in this role, you'll need:
- Some experience in Customer Service or Account Management.
- Fully proficient in English (C1-C2 level).
- Loyalty to our company's philosophy and tone.
- Ability to work in a dynamic fast-paced environment.
- Previous experience working in a marketplace, big platform, or the food industry is a plus.
We provide a unique opportunity to work in a social impact company, certified B Corporation, where you can wake up every day knowing you're making a positive difference. You'll enjoy:
- A strong personal and professional development in a high-growth scale-up environment.
- The experience of being part of an international company with over 1350 enthusiastic teammates across 19 countries.
- Opportunity to do voluntary work during working hours.
- An open company culture where you have the independence to unleash your creativity.
Our salary range for this position is $55,000 - $75,000 per year, depending on location and experience. If you're passionate about sustainability and customer experience, we encourage you to apply.
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