Lavori attuali relativi a Reservations Agent - Milano - Marriott International, Inc
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Reservations Agent
3 mesi fa
Milano, Italia Armani Hotel Milano A tempo pienoArmani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservations Agent in the Reservations department. **MAIN RESPONSIBILITIES**: - Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; - Answer and converse...
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Reservations Agent
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Reservations Agent
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Milano, Italia Baglioni Hotels SpA A tempo pienoTi piacerebbe entrare a far parte della famiglia Baglioni Hotels & Resorts? Hai maturato esperienza nel mondo Hotellerie e hai una grande passione per questo lavoro? Il team del Central Reservations Office è in fase di forte espansione ed ampliamento. Per gli uffici centrali Baglioni Hotels & Resorts, collocati nella centralissima zona Brera a Milano...
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Reservations Agent
4 mesi fa
Milano, Italia Armani Hotel Milano A tempo pienoArmani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Agent in the Reservation department. **MAIN RESPONSIBILITIES**: - Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; - Answer and converse...
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Cluster Reservations Agent
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Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned luxury hospitality brand that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking a talented Cluster Reservations Agent to join our iconic hotel in Milan and Taormina.About the RoleWe're looking for a highly skilled...
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Customer Support Agent
2 settimane fa
Milano, Lombardia, Italia Baglioni Hotels & Resorts A tempo pienoJob DescriptionJob Title: Customer Support Agent - Central Reservations OfficeJob Type: Permanent, Full TimeLocation: MilanAbout the Role:We are seeking a highly skilled and customer-focused Customer Support Agent to join our Central Reservations Office team at Baglioni Hotels & Resorts. As a key member of our team, you will be responsible for providing...
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Customer Support Agent
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Milano, Lombardia, Italia Baglioni Hotels & Resorts A tempo pienoJob DescriptionJob Title: Customer Support Agent - Central Reservations OfficeJob Type: Permanent, Full TimeLocation: MilanAbout the Role:We are seeking a highly skilled and customer-focused Customer Support Agent to join our Central Reservations Office team at Baglioni Hotels & Resorts. As a key member of our team, you will be responsible for providing...
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Cluster Reservations Agent
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Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned luxury hospitality brand that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're seeking a talented Cluster Reservations Agent to join our iconic hotel in Milan and Taormina, Italy.About the RoleWe're looking for...
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Reservations and Group
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Milano, Italia DoubleTree by Hilton Milan A tempo pienoWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
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Reservations Agent
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Milano, Italia Baglioni Hotels & Resorts A tempo pienoRole: TO & OTA – Partner Support Agent - Central Reservations Office Milano Job Type: Permanent , Full Time Location: Milan, Apply for this job now.
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Customer Support Agent
1 settimana fa
Milano, Lombardia, Italia Baglioni Hotels & Resorts A tempo pienoJob DescriptionWe are seeking a highly skilled and customer-oriented Customer Support Agent to join our team at Baglioni Hotels & Resorts. As a key member of our Central Reservations Office, you will be responsible for providing exceptional support to our partners and customers.Key Responsibilities:Reservation and Sales Support: Assist partners and customers...
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Milano, Italia Baglioni Hotels & Resorts A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3 rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be...
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Milano, Italia Baglioni Hotels & Resorts A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3 rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be...
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Reservations Agent Multiproperty
1 settimana fa
Milano, Italia Marriott International, Inc A tempo pieno**Job Number** 24163288 **Job Category** Reservations **Location** The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
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Customer Service Representative
4 giorni fa
Milano, Lombardia, Italia Baglioni Hotels & Resorts A tempo pienoJob Title: Partner Support Agent - Central Reservations OfficeWe are seeking a highly skilled and customer-focused Partner Support Agent to join our Central Reservations Office team. As a key member of our team, you will be responsible for providing exceptional support to our partners and customers, ensuring seamless reservation experiences and resolving any...
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Milano, Italia Avis Budget Group A tempo pienoAVIS BUDGET GROUP è la multinazionale leader mondiale nel mercato del noleggio auto a breve termine che opera in Italia attraverso 5 leading brands: Avis, Budget, Maggiore, Amico Blu, Morini. L'azienda opera attraverso le stazioni di noleggio, presenti negli aeroporti del territorio nazionale ed in centro città. I nostri team forniscono un servizio al di...
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Milano, Italia Baglioni Hotels Spa A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team.You will be responsible for all the reservations coming from 3rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction.You will be...
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Reservations Agent-multiproperty
1 settimana fa
Milano, Italia Marriott International, Inc A tempo pieno**N. Posizione** 24163288 **Categoria la Posizione** Reservations **Sede** The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...
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Reservations Advisor
4 settimane fa
Milano, Italia Armani Hotel Milano A tempo pienoArmani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Advisor in the Reservation department. **MAIN RESPONSIBILITIES**: - Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; - Answer and converse...
Reservations Agent
4 mesi fa
**Informazioni aggiuntive** Pre-Opening Hotel
**N. Posizione** 24098907
**Categoria la Posizione** Reservations
**Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA
**Tipologia** Full-Time
**Lavora da remoto?** N
**Trasferimento?** N
**Tipo posizione** Non-Management
Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Reservations Agent to join the pre-opening team made of modern and authentic hospitality professionals.
Reporting to Reservations Manager, the role will cover all tasks related to the reservations flow.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in July.
**About us**
Part of the Luxury Group of Marriott International, Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024.
Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.
A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.
Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
**The impact you’ll make**
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring tone of voice and communication style are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Reservations Agent - to get it right for our guests and our business each and every time.
**Join a pre-opening lifestyle luxury hotel**
Working during the pre-opening phase of a luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one
**What you’ll do**
- Follow Reservations procedures and policies as per standard operating procedures and hotel identity.
- Process all reservation requests, changes, and cancellations in the internal company systems.
- Identify guest reservation needs and upsell as appropriate.
- Verify availability of room type and rate in collaboration with Revenue and Front of the House departments.
- Sell the most appropriate room type to meet guest requirements and maximize room rate.
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Describe room accommodations and benefit feature sale amenities to guests.
- Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper level management.
- Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
- Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front of the House..
- Communicate with Sales team and property associates to resolve errors related to group market codes not matching in the systems.
- Set-up proper billing accounts according to accounting policies.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Assist other employees to ensure proper coverage and prompt guest service.
- Coordinate tasks and work with other departments to ensure that the department runs eff
