Deputy Hotel Manager

5 mesi fa

Chiusdino, Italia RELAIS BORGO SANTO PIETRO A tempo pieno

Located in the heart of the Tuscan countryside, Borgo Santo Pietro is a 5-star luxury boutique hotel that includes: “Saporium”, a Gourmet Restaurant, and "Trattoria sull' Albero", a restaurant with typical Tuscan cuisine revisited with home-grown products, a holistic spa, a range of organic skincare products, a Satori custom yacht and an extensive farm

We are looking for a Deputy Hotel Manager who will be responsible for assisting and deputising for the manager in all processes related to the day to day running of the hotel.

Key responsibilities:

- Deputising for and assisting the Manager to manage all aspects of the hotel, including occupancy, food and beverage and events/banqueting
- Assist the Manager to manage sales and marketing, housekeeping, front desk (reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts
- Maintaining high standards of service quality
- Assist the Manager in ensuring sufficient team members at all times and within agreed budgets
- Quality control of all aspects including hygiene and health and safety
- Contribute to training and development of the hotel team
- Understand all aspects of hotel services and management and to assist the Manager to train the hotel team to enable them to confidently deal with customer queries etc
- Manage customers’ expectations and resolve with all queries

Day to day responsibilities:

- Deputising for and assisting the Manager to manage the day to day running of the hotel and its services
- Assist the Manager to manage and co-ordinate with other department heads
- Quality management of hotel services
- Deputising for and assisting the Manager to investigate and resolve customer complaints
- Supervise, manage and direct the overall performance of the hotel team
- Assist the Manager in recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all hotel team members to ensure targets are met
- Maintaining accurate records and accounts as required and reporting as agreed
- Set an example for team members of commitment, work ethic and behaviour
- Responsibly use resources and control expenses to operate within budgetary controls
- Adhere to all organisation policies and procedures

**Requirements**:

- Hospitality degree or similar
- Fluency in English and Italian
- Minimum 3 years of experience in this type of job role
- Good understanding and proven ability of the hotel business and management
- Leadership with ability to assist in driving and developing a hotel team
- Excellent analytical, interpersonal, organisational and communication skills
- Project management skills
- Ability to work under pressure

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