Service Level Manager

4 mesi fa


Bolzano Bozen, Italia Datef A tempo pieno

Sei una persona analitica amante dei dati e dei processi? Allo stesso tempo hai doti relazionali: ti piace argomentare e creare situazioni win2win? Non temi le responsabilità e sei propositivo/a? Allora abbiamo un’opportunità interessante per te

COSA FARAI?

Nel ruolo di Service Level Manager ti occuperai di definire e di monitorare gli SLA. Dovrai accertarti di avere a disposizione i KPI adatti per valutare che il livello di servizio sia coerente con quanto pattuito con il cliente. Sarai il punto di riferimento per il cliente per quanto concerne il livello del servizio e dovrai fornire regolarmente reportistica e documentazione rappresentativa dell’attività svolta. Sei parte fondamentale del processo di miglioramento continuo.

LE TUE ABILITÀ E COMPETENZE
- Spiccate competenze analitiche e abilità nella gestione dei dati
- Ottime competenze comunicative e relazionale
- Ottima capacità di lavorare in team
- Buona conoscenza dei processi ITIL e delle best practices in ambito service management

COSA TI ASPETTA
- Una posizione stimolante e di responsabilità, in un contesto altamente specializzato
- Una retribuzione interessante con bonus legati ai risultati
- Flessibilità e autonomia, smart working compreso
- Clima di lavoro familiare e inclusivo in un ambiente strutturato e organizzato

WELFARE, WELLBEING & BENEFITS ️

FLEXIBLE BENEFITS

WORK-LIFE BALANCE

SMART WORKING

TEAM EVENTS

FONDO SANITARIO INTEGRATIVO

LUNCH CARD

ONBOARDING

MUCH MORE

DATEF IN POCHE PAROLE

DATEF è un’azienda con 35 anni di esperienza sul campo. Il principale valore di DATEF è dato dalle persone, le quali portano non solo il loro elevato know-how che i nostri clienti riconoscono ed apprezzano, ma anche la loro personalità e passione. Grazie ad ognuna di loro, DATEF è il miglior partner tecnologico per le medie e grandi aziende in ambito IT Management, Service Management, Business Continuity, Cyber Security e Trasformazione Digitale.

Il nostro motto è #movetogether: vuoi scoprire cosa significa? Clicca qui

We work together. We grow together. WE MOVE TOGETHER

Azienda: Datef

Sedi: Bolzano, Brunico

Dipartimento: Leistungserbringung

Data di inizio: da concordare

Persona di contatto: Giuliano Corvetta

Telefono: +390471066500



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