Service Level Manager
4 mesi fa
Sei una persona analitica amante dei dati e dei processi? Allo stesso tempo hai doti relazionali: ti piace argomentare e creare situazioni win2win? Non temi le responsabilità e sei propositivo/a? Allora abbiamo un’opportunità interessante per te
COSA FARAI?
Nel ruolo di Service Level Manager ti occuperai di definire e di monitorare gli SLA. Dovrai accertarti di avere a disposizione i KPI adatti per valutare che il livello di servizio sia coerente con quanto pattuito con il cliente. Sarai il punto di riferimento per il cliente per quanto concerne il livello del servizio e dovrai fornire regolarmente reportistica e documentazione rappresentativa dell’attività svolta. Sei parte fondamentale del processo di miglioramento continuo.
LE TUE ABILITÀ E COMPETENZE
- Spiccate competenze analitiche e abilità nella gestione dei dati
- Ottime competenze comunicative e relazionale
- Ottima capacità di lavorare in team
- Buona conoscenza dei processi ITIL e delle best practices in ambito service management
COSA TI ASPETTA
- Una posizione stimolante e di responsabilità, in un contesto altamente specializzato
- Una retribuzione interessante con bonus legati ai risultati
- Flessibilità e autonomia, smart working compreso
- Clima di lavoro familiare e inclusivo in un ambiente strutturato e organizzato
WELFARE, WELLBEING & BENEFITS ️
FLEXIBLE BENEFITS
WORK-LIFE BALANCE
SMART WORKING
TEAM EVENTS
FONDO SANITARIO INTEGRATIVO
LUNCH CARD
ONBOARDING
MUCH MORE
DATEF IN POCHE PAROLE
DATEF è un’azienda con 35 anni di esperienza sul campo. Il principale valore di DATEF è dato dalle persone, le quali portano non solo il loro elevato know-how che i nostri clienti riconoscono ed apprezzano, ma anche la loro personalità e passione. Grazie ad ognuna di loro, DATEF è il miglior partner tecnologico per le medie e grandi aziende in ambito IT Management, Service Management, Business Continuity, Cyber Security e Trasformazione Digitale.
Il nostro motto è #movetogether: vuoi scoprire cosa significa? Clicca qui
We work together. We grow together. WE MOVE TOGETHER
Azienda: Datef
Sedi: Bolzano, Brunico
Dipartimento: Leistungserbringung
Data di inizio: da concordare
Persona di contatto: Giuliano Corvetta
Telefono: +390471066500
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