Administrative Business Support Specialist

3 settimane fa

Genova, Italia RINA A tempo pieno

Posting Date: 4 Jun 2024- City: Genova- Location: Genova, IT, 16129 Roma, IT, 144- Contract Type: Permanent- Division: Cyber Security and Management Consulting- Level of experience: SeniorRINA is currently recruiting for a **Administrative Business Support Specialist** to join its office in **Genoa or Rome, Italy** within the Cyber Security and Management Consulting Division.

**Mission**:
The Administrative Business Support Specialist is focused on ensuring the seamless operation of our business processes.

This involves providing comprehensive administrative support to sales and operations teams, maintaining efficient workflows, and fostering a collaborative environment that empowers the team to achieve its goals.

In this capacity, the Administrative Business Support Specialist contributes to the overall customer experience by ensuring sales and administrative processes are handled efficiently and accurately.

**Key Accountabilities**:

1. Customer Data Management (if needed):

- Oversee the creation and maintenance of customer records in the database.
- Ensure the accuracy and completeness of customer information.
- Train and support junior business support staff in effective data management.

2. Offer Management (30%):

- Collaborate with business development teams to understand and manage customer offers and pricing.
- Assist in the development and customization of offers based on customer needs.
- Review and validate offers to ensure alignment with company policies.
- Opportunity, Quotes, Commercial Data Entry

3. Contract Management:

- Handle the drafting, and execution of customer contracts.
- Ensure that contracts comply with legal and regulatory requirements.
- Monitor contract timelines, renewals, and amendments.

4. Invoicing and Billing (if needed):

- Oversee the generation and issuance of invoices to customers.
- Validate invoice details, including pricing, discounts, and terms.
- Address complex billing inquiries and discrepancies.

5. Timesheet Management (if needed):

- Remind technical staff to submit accurate and timely timesheets for each project.
- Ensure timesheets are completed by company policies.
- Collaborate with technical teams to resolve any discrepancies or missing information.

6. Customer Interaction:

- Provide high-level support for complex customer inquiries and issues.
- Act as an escalation point for challenging customer situations.
- Foster positive customer relationships through effective communication.

7. Team Leadership and Training:

- Provide leadership and guidance to junior customer service advisors.
- Conduct training sessions on customer service processes, database management, and administrative tasks.
- Foster a collaborative and productive team environment.

8. Process Improvement:

- Identify opportunities for process improvement within the customer service and administrative functions.
- Implement and oversee changes to enhance efficiency and effectiveness.

9. Cross-Functional Collaboration:

- Collaborate with sales, marketing, finance, and other departments to ensure seamless customer interactions.
- Provide insights and feedback to improve overall business processes.

10. Reporting and Analysis:

- Generate and analyze reports related to customer service performance, contract management, and billing.
- Provide regular updates to management on key performance indicators.

11. Customer Satisfaction Enhancement:

- Implement strategies to enhance customer satisfaction and loyalty.
- Gather customer feedback and recommend improvements to products or services.

12. Compliance and Risk Management:

- Ensure compliance with relevant laws, regulations, and company policies.
- Identify and mitigate risks associated with customer contracts and billing processes.

13. Collaboration with Cross-Functional Teams:

- Collaborate with business development, marketing, and other departments to gather and share relevant customer information.
- Provide insights to improve customer experience and streamline administrative processes.

14. Continuous Improvement:

- Identify opportunities to enhance efficiency in administrative processes.
- Propose and implement improvements to streamline workflows and enhance customer satisfaction.

15. Training and Support:

- Provide guidance and support to customers on using online portals or self-service tools for account management.
- Assist in training new employees on customer service and administrative processes.

**Education**:

- Bachelor’s Degree in Business Administration Finance Management

**Qualifications**:

- Substantial experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.
- In-depth knowledge of business support processes, best practices, and business units standards. The senior advisor should have a comprehensive understanding of how to deliver exceptional busi

  • Administrative Business Support Specialist

    3 settimane fa

    GENOVA, Italia Rina Spa A tempo pieno

    RINA is currently recruiting for a Administrative Business Support Specialist to join its office in Genoa or Rome, Italy within the Cyber Security and Management Consulting Division. Mission The Administrative Business Support Specialist is focused on ensuring the seamless operation of our business processes. This involves providing comprehensive...

  • Energy Project Support Administrative Assistant

    2 settimane fa

    Genova, Italia RINA A tempo pieno

    Posting Date: 20 Mar 2024- City: Genova- Location: Genova, IT, 16129- Contract Type: Fixed-Term- Division: Energy Project Solutions- Level of experience: JuniorRINA is currently recruiting for a **Energy Project Support Administrative Assistant - Categorie protette legge 68/99** to join its office in **Genoa, Italy** within the Energy Project Solutions...

  • Administrative Coordinator

    6 giorni fa

    Genova, Italia Aventa Subsea and Offshore Specialists A tempo pieno

    **Role Definition**: **Job Title**: Administrative Coordinator **Location**:Genoa (Italy) **Position Overview**: We are seeking a highly organized and detail-oriented Administrative Coordinator to join our team. This pivotal role involves overseeing a diverse range of administrative responsibilities, including office management, liaison with suppliers,...

  • Italy Property

    4 settimane fa

    GENOVA, Italia Rina Piraeus Team A tempo pieno

    Select how often (in days) to receive an alert: Italy Property & Facility Administrative Support Advisor Posting Date:  23 May 2024 City:  Genova Location:  Genova, IT, 16128 Contract Type:  Fixed-Term Division:  Global Property & Facility Management Level of experience:  Junior RINA is currently recruiting for a Italy Property &...

  • Italy Property

    3 settimane fa

    GENOVA, Italia Rina Piraeus Team A tempo pieno

    Select how often (in days) to receive an alert: Italy Property & Facility Administrative Support Advisor Posting Date:  23 May 2024 City:  Genova Location:  Genova, IT, 16128 Contract Type:  Fixed-Term Division:  Global Property & Facility Management Level of experience:  Junior RINA is currently recruiting for a Italy Property &...

  • Purchasing Office Administrative Support

    3 settimane fa

    Genova, Italia Istituto Italiano di Tecnologia A tempo pieno

    **Purchasing Office Administrative Support** - (23000064) - Commitment & contract: Employee, fixed term contract_ - Location: via Morego 30, 16163 Genova (GE)_ **WHO WE ARE** At IIT we work enthusiastically to develop human-centered Science and Technology to tackle some of the most pressing societal challenges of our times and transfer these technologies...

  • Administrative Assistant

    2 mesi fa

    Genova, Italia RINA A tempo pieno

    Posting Date: 16 Nov 2023- City: Genova- Location: Genova, IT, 16129- Contract Type: Fixed-Term- Division: Consulting Planning, Monitoring & Business Support- Level of experience: JuniorRINA is currently recruiting for a **Administrative assistant (Energy sector)** to join its office in Genoa, Italy within the Consulting Planning, Monitoring & Business...

  • Italy Property

    6 giorni fa

    Genova, Italia RINA A tempo pieno

    Posting Date: 24 Apr 2024- City: Genova- Location: Genova, IT, 16128- Contract Type: Fixed-Term- Division: Global Property & Facility Management- Level of experience: JuniorRINA is currently recruiting for a **Italy Property & Facility Administrative Support Advisor** to join its office in **Genoa, Italy** **within the Global Property & Facility Management...

  • R&d Business Support Advisor

    4 settimane fa

    Genova, Italia RINA A tempo pieno

    Posting Date: 5 Mar 2024- City: Genova- Location: Genova, IT, 16129- Contract Type: Permanent- Division: Consulting Planning, Monitoring & Business Support- Level of experience: JuniorRINA is currently recruiting for a **R&D Business Support Advisor** to join its office in **Genoa, Italy** within the Consulting Planning, Monitoring & Business Support...

  • R&d Business Support Advisor

    2 settimane fa

    Genova, Italia RINA A tempo pieno

    Posting Date: 11 Jun 2024- City: Genova- Location: Genova, IT, 16129- Contract Type: Permanent- Division: Consulting Planning, Monitoring & Business Support- Level of experience: JuniorRINA is currently recruiting for a **R&D Business Support Advisor** to join its office in **Genoa, Italy **within the Consulting Planning, Monitoring & Business Support...

  • It Support Specialist

    1 mese fa

    GENOVA, Italia Page Personnel A tempo pieno

    La risorsa si occuperà principalmente di: Lavorare all'installazione, configurazione, manutenzione, monitoraggio di hardware, software e sistemi informatici; Gestione delle procedure e report di supporto all'attività e alle reti dell'azienda; Risolvere problemi tecnici complessi collaborando anche con i membri del team di tutti i reparti per assisterli;...

  • It Support Specialist

    3 settimane fa

    GENOVA, Italia Page Personnel A tempo pieno

    La risorsa si occuperà principalmente di: Lavorare all'installazione, configurazione, manutenzione, monitoraggio di hardware, software e sistemi informatici; Gestione delle procedure e report di supporto all'attività e alle reti dell'azienda; Risolvere problemi tecnici complessi collaborando anche con i membri del team di tutti i reparti per assisterli;...

  • IT Support Specialist

    4 giorni fa

    Genova, Italia Page Personnel A tempo pieno

    azienda leader nel settore della Diagnostica Molecolare - IT Support Specialist **Azienda**: Azienda leader nel settore della Diagnostica Molecolare La risorsa si occuperà principalmente di: - Lavorare all'installazione, configurazione, manutenzione, monitoraggio di hardware, software e sistemi informatici; - Gestione delle procedure e report di supporto...

  • R&D Business Support Advisor

    4 settimane fa

    GENOVA, Italia Rina Piraeus Team A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Division: Consulting Planning, Monitoring & Business Support Level of experience: Junior RINA is currently recruiting for a R&D Business Support Advisorto join its office in Genoa, Italywithin theConsulting...

  • R&D Business Support Advisor

    3 settimane fa

    GENOVA, Italia Rina Piraeus Team A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Division: Consulting Planning, Monitoring & Business Support Level of experience: Junior RINA is currently recruiting for a R&D Business Support Advisorto join its office in Genoa, Italywithin theConsulting...

  • R&D Business Support Advisor

    4 settimane fa

    Genova, Italia RINA A tempo pieno

    RINA is currently recruiting for a R&D Business Support Advisor to join its office in Genoa, Italy within the Consulting Planning, Monitoring & Business Support Division. Mission The R&D Financial Manager is responsible for overseeing the financial planning, analysis, and management of research and development projects within the engineering company....

  • R&D Business Support Advisor

    3 settimane fa

    Genova, Italia RINA A tempo pieno

    RINA is currently recruiting for a R&D Business Support Advisor to join its office in Genoa, Italy within the Consulting Planning, Monitoring & Business Support Division. Mission The R&D Financial Manager is responsible for overseeing the financial planning, analysis, and management of research and development projects within the engineering company....

  • Sales Support Specialist

    3 settimane fa

    Genova, Italia Accelleron A tempo pieno

    The Sales Support Specialist will report to the Operations Team leader for Tekomar products and will have a crucial role in the operations, with a direct impact on the revenue results achieved by the Product Group and the customer satisfaction. **Responsibilities**: - Global order management and invoicing of Tekomar products to end-customers and to...

  • Sales Support Specialist

    3 settimane fa

    Genova, Italia Accelleron A tempo pieno

    The Sales Support Specialist will report to the Operations Team leader for Tekomar products and will have a crucial role in the operations, with a direct impact on the revenue results achieved by the Product Group and the customer satisfaction. **Responsibilities**: - Global order management and invoicing of Tekomar products to end-customers and to...

  • Administrative Assistant in Dhi Italy

    2 mesi fa

    Genova, Italia DHI Group A tempo pieno

    DHI is a global and independent company dedicated to working on challenges within the fields of water and environment and sustainability. Within these fields, we provide a wide range of advisory, digital advisory, research and water governance services as well as providing leading edge MIKE technologies and products to the market. With a presence across the...