Head of Account Management/operations

6 giorni fa

Milano, Italia Qomodo A tempo pieno

Qomodo e' una fintech, composta da un team proveniente dalle principali ventures italiane e straniere VC-backed come Rocket Internet, Delivery Hero, Sum Up, Amazon, Dash e Credimi.

**Requirements**:

- Build and Manage a team in charge of the aftersales processes (KYB, activation, account management, cash collection):

- Developing and maintaining strong relationships with existing merchants
- Acting as the main point of contact for merchants and customers inquiries, concerns, and requests
- Understanding merchants' business objectives and provide personalized solutions to meet their needs
- Identifying upselling opportunities and collaborate with the sales team to maximize revenue
- Preparing and delivering regular reports on account performance and customer satisfaction
- Resolving any client issues or complaints in a timely and professional manner
- Monitoring market trends and competitor activities to identify potential risks or opportunities
- **Requirements**:

- Previous experience of 3-5 years in a VC-backed tech venture (fintech, marketplace) in a Account Management or Operations role
- Bachelor's degree in business, finance, or a related field
- Proven experience as an Account/Operations Manager or relevant role in the financial services/marketplace industry
- Strong financial acumen and understanding of investment products and services
- Excellent communication and interpersonal skills
- Ability to build and maintain strong client relationships
- Proactive approach to problem-solving and strong attention to detail
- Self-motivated and results-driven with a strong work ethic

**Benefits**
- Un'opportunità di acquisire esperienza in un'azienda leader nel settore fintech e con investitori e founders di livello internazionale
- La possibilità di lavorare a stretto contatto con esperti/e di vendita e marketing in organizzazioni hyper growing
- Crescita di responsabilita' molto rapida basata su performance

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