Technical Customer Support

4 settimane fa

Parma, Italia Bormioli Pharma A tempo pieno

The resource, within the Technical Customer Support Team will pursue the improvement of the level of customer satisfaction, ensuring the approval of new products on the customer's lines, the compliance of the after-sales service with the quality standards required by national - international regulations and the company's Quality policies.

**Main activities**:

- Conduct meetings and inspections at customer sites following reports of complaints, conducting technical analysis of non-conformities
- Coordinate with Quality Assurance and the Sales Department, to evaluate possible solutions to complaints
- Draw up reports of the activity carried out for both internal and external use
- Be aware in depth of the supply specifications in effect with customers
- Contribute, in collaboration with Quality Assurance and the Technical Department, to the drafting of technical manuals for the use of products in order to ensure the correct performance of packaging on the customer's line
- Collaborate in the activity of external and internal audits, carrying out the activities relevant to them with reference to the audit plan
- Support and coordinate with manufacturing plants regarding customer requests in terms of production feasibility

**Skills**:

- Accuracy, planning and organization
- Knowledge of glass production processes
- Knowledge of key complaint handling and problem solving methodologies
- Good relationship and communication skills
- Fluency in English and German
- Team Working, Proactivity, Problem Solving
- Good knowledge MS Office

**Education**:
High school diploma or degree in scientific disciplines

**About us**:
Bormioli Pharma operates in a very close partnership with the pharmaceutical industry and all the companies that are shaping the future of healthcare.
An acknowledged world leader in the packaging sector, Bormioli Pharma serves the pharmaceutical and biopharmaceutical market with an integrated offer of bottles, closures and accessories, using advanced materials and technologies.
Being part of Bormioli Pharma means working in a stimulating environment, where innovation is at home and where every talent can express itself to the best of its potential thanks to the mix of skills guaranteed by the different professionalism employed. An environment where passion and commitment shine, and where initiative, proactivity, autonomy and flexibility are promoted.

**Equal Employees Opportunity**
In Bormioli Pharma we strongly believe in inclusiveness and diversity as an enrichment factor.

**Personnel search and selection agencies**
It is permitted to download and/or copy parts of the content of the advertisements related to open positions for personal and non-commercial use only, in particular it is prohibited to i) modify or alter the content in any way and ii) distribute, modify, transmit, reuse, republish or use the text, image and video for public or commercial purposes without prior written authorization obtained from Bormioli Pharma S.p.a.

  • Technical Customer Support

    3 settimane fa

    Parma, Italia Bormioli Pharma A tempo pieno

    The resource, within the Technical Customer Support Team will pursue the improvement of the level of customer satisfaction, ensuring the approval of new products on the customer's lines, the compliance of the after-sales service with the quality standards required by national - international regulations and the company's Quality policies. **Main...

  • Customer Service Technical Support

    2 settimane fa

    Parma, Italia Barry Wehmiller Companies Inc A tempo pieno

    Informazioni sulla Divisione: Una società di Barry-Wehmiller Packaging Systems, Pneumatic Scale Angelus vanta una posizione di leadership nel mercato della fornitura di macchine di riempimento a secco e a umido, incapsulatrici, orlatrici di lattine, etichettatrici, centrifughe e pezzi di ricambio per i settori farmaceutico, della cura personale, dei...

  • Technical Customer Support

    2 settimane fa

    Parma, Emilia-Romagna, Italia Bormioli Pharma A tempo pieno

    The resource, within the Technical Customer Support Team will pursue the improvement of the level of customer satisfaction, ensuring the approval of new products on the customer's lines, the compliance of the after-sales service with the quality standards required by national - international regulations and the company's Quality policies.Main activities:...

  • Technical Support Specialist Ii

    2 settimane fa

    Parma, Italia Thermo Fisher Scientific A tempo pieno

    **Job Position Summary** **Job Title**: Technical Support Application Specialist **Region of coverage**: Global **Reports To**: Global Technical Support Manager **Group/Division**: Analytical Instruments Group (AIG) / Chemical Analysis Division (CAD) **Career Band**: Band 5 (Technical Support Specialist II) **Product Line**: Product Inspection **Key...

  • Technical Support Specialist Ii

    7 giorni fa

    Parma, Italia Thermo Fisher Scientific A tempo pieno

    :Deliver technical training to customers and help improve product user experience.Provide Field Service support on a case-by-case basis and coordinated with the FS Team.Make sure to follow up cases to implement and improve Customer Allegiance Score (CAS).In addition to the above other duties may be required by the employer to reflect business changes.Job...

  • Technical Support Specialist II

    1 mese fa

    Parma, Italia Thermo Fisher Scientific A tempo pieno

    : Deliver technical training to customers and help improve product user experience. Provide Field Service support on a case-by-case basis and coordinated with the FS Team. Make sure to follow up cases to implement and improve Customer Allegiance Score (CAS). In addition to the above other duties may be required by the employer to reflect business...

  • Technical Support Specialist II

    4 settimane fa

    Parma, Italia Thermo Fisher Scientific A tempo pieno

    : Deliver technical training to customers and help improve product user experience. Provide Field Service support on a case-by-case basis and coordinated with the FS Team. Make sure to follow up cases to implement and improve Customer Allegiance Score (CAS). In addition to the above other duties may be required by the employer to reflect business...

  • End Of Line Automation Technical Support Expert

    2 settimane fa

    Parma, Italia Sidel A tempo pieno

    End Of Line Automation Technical Support Expert Contract Type Permanent Country ITALY Location Parma Your opportunity Automation Technical Support Expert is part of Beverages & Beer Qualification & Technical Support. The job is mostly taking place in the backoffice. Main function is to secure the operational...

  • End of Line Automation Technical Support Expert

    2 settimane fa

    Parma, Italia Sidel A tempo pieno

    Automation Technical Support Expert is part of Beverages & Beer Qualification & Technical Support. The job is mostly taking place in the backoffice. Main function is to secure the operational follow up & technical support of End Of Line beverage products (Pal/Depal beverage), associated trade equipments (Robot Fanuc) and 3rd party line equipments (EOL,...

  • End Of Line Automation Technical Support Expert

    7 giorni fa

    Parma, Italia Sidel A tempo pieno

    End Of Line Automation Technical Support Expert Contract Type Permanent Country ITALY Location Parma Your opportunity Automation Technical Support Expert is part of Beverages & Beer Qualification & Technical Support.The job is mostly taking place in the backoffice.Main function is to secure the operational follow up & technical support of End Of Line...

  • (fluent German) Customer Support Consultant

    6 giorni fa

    Parma, Italia SupportYourApp A tempo pieno

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • Customer Support Coordinator

    3 settimane fa

    Parma, Italia MHS A tempo pieno

    FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

  • Customer Support Coordinator

    2 settimane fa

    Parma, Emilia-Romagna, Italia MHS A tempo pieno

    FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

  • Service Sales Support

    1 settimana fa

    Parma, Italia Alfa Laval A tempo pieno

    ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development._ - At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having...

  • Service Sales Support

    1 mese fa

    Parma, Italia Alfa Laval A tempo pieno

    ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having...

  • Service Sales Support

    1 mese fa

    Parma, Italia Alfa Laval A tempo pieno

    ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having...

  • Service Sales Support

    1 mese fa

    Parma, Emilia-Romagna, Italia Alfa Laval A tempo pieno

    ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having...

  • Service Sales Support

    2 settimane fa

    Parma, Emilia-Romagna, Italia Alfa Laval A tempo pieno

    ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having...

  • Service Sales Support

    4 settimane fa

    Parma, Emilia-Romagna, Italia Alfa Laval A tempo pieno

    ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having...

  • Technical Sales

    2 settimane fa

    Parma, Emilia-Romagna, Italia Waddi Srl A tempo pieno

    Waddi Srl, agenzia specializzata nella Ricerca & Selezione del personale, ricerca Technical Sales per prestigiosa azienda cliente leader mondiale nel settore degli idrocolloidi alimentari. Il candidato prescelto avrà l'opportunità di integrarsi in un contesto aziendale strutturato, innovativo e stimolante, presso una PMI di eccellenza globale. Sarà...