Account Manager
6 mesi fa
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Your Role
Join our team as an Account Manager and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the
opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services. In this role, you won't simply be a passive participant; you'll be at the forefront, leading and supporting customers, and representing Kyndryl activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective
success. Moreover, your impact extends beyond customer relationships. As an Account Manager, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization.
At Kyndryl, we foster an environment of innovation, collaboration, and growth. As an Account Manager, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to
new heights.If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as an Account Partner and become an integral part of Kyndryl's exciting journey to reshape the future of our industry.
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as an Account Partner at Kyndryl, you will have
opportunities to work on projects and collaborate with colleagues from around the world. This
role is dynamic and influential - offering a wide range of professional and personal growth
opportunities that you won’t find anywhere else.
Who You Are
A core part of your responsibilities will involve:
- Represent the company and act as a point of reference for the client and various internal entities involved in different phases from pre-sales to delivery and support.
- Develop and nurture relationships with key stakeholders (including C-Level) and build long-term relationships with clients, ensuring their loyalty to the company.
- Manage commercial negotiations and the end-to-end sales process.
- Mediate client requests and ensure their satisfaction.
- Prepare reports and documentation on client status.
- Identify both explicit and latent needs of industry stakeholders, directing these needs toward the most appropriate project and technological solutions.
- Contribute to designing innovative solutions to best meet client needs.
- Identify and develop business opportunities with new potential clients.
- Ensure the achievement of the company's assigned sales targets (Signing, Revenue, and GP).
- Manage business opportunities, overseeing the entire sales cycle and interaction with pre-sales/post-sales structures and technical areas.
- Draft offers and contracts according to company standards, with attention to administrative and regulatory aspects and constant supervision of active orders.
- Manage the flow of information on ongoing negotiations transparently and clearly with your manager and the management, using and continuously updating the company’s information tools.
- Propose evolutions of the company's offering to improve services and develop innovative solutions to better serve clients.
Who You Are
- Understanding of core processes of companies operating in the Banking and Services sector, both nationally and internationally
- Excellent knowledge of the English language (minimum B2, recommended C1)
- Authority in the role and ability to work in a team
- Goal orientation
- Willingness to travel
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many wa
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