Regional Service Manager

2 settimane fa

Milano, Italia Royal Enfield A tempo pieno

**Role context and purpose**

As part of a high performing team, as the Regional Service Manager for Italy, you will work closely with the Internatioal Business teams, reporting to the Regional Manager with a dotted line reporting to the Head of Aftersales, Europe, Middle East and Africa.

In this pivotal role, you will be responsible for all aspects of after sales, customer care and spare parts.

You will take overall responsibility for delivering the sales business strategy roadmap in your region to achieve brand led business growth.

You will work with cross functional teams of sales, services, marketing and aftersales for delivering the business and brand objectives. Your strong technical knowledge, partnered with excellent customer focus and interpersonal skills, are key to building strong, credible relationships with a view to delivering a sustainable business strategy in line with the strategy roadmap.

**Key responsibilities **[role expectations]

Your key responsibilities will include, but not limited to:
**Channel Partner Management**
- Dealership assessments - evaluating channel partners spare part sales and service processes, with a focus on total customer satisfaction.
- Ensuring channel partners maintain profitability through service vehicle reporting, spare parts operations, warranty operations etc.
- Ensuring channel partner’s service infrastructure and readiness for new product launches.
- Analyze channel partner’s performance, identify areas of improvements, devising and implementing strategies to improve performance.
- Ensuring channel partner’s operations align with internal policies and strategy, working towards providing quality after market experience to customers.
- Implementing service standards and monitoring effectiveness.
- Country MIS preparation, reporting and monitoring.

**Product Concern Resolution & Product Quality**
- Monitoring field issues and providing reports and trends to internal teams.
- Monitoring customer complaints, field concerns and quality issues, working in partnership with key stakeholders to ensure problem resolution.
- Capturing the ‘voice of the customer’ through customer feedback, providing analytics to support internal changes and modifications to improve dealer and customer satisfaction.
- Monitor warranty administration and failed part inspection at channel partners

**Training and Manpower Development**
- Deliver training and guidance on new models to channel partners.
- Conduct competency assessments to identify training gaps of channel partner personnel.

1 of 4

**HUMAN [ORGANISATION DESIGN & INITIATIVES]**
**RESOURCES Role Description**
- Implement best practice amongst the channel partners and champion continuous improvement culture to improve workshop quality.

**Service Network management**
- Develop in-use bike mapping to support channel partners in identifying service network expansion.

**Spare Parts**
- Ensure channel partners and dealers are meeting targets by ensuring timely off take of spare parts.
- Mentor channel partners and dealers teams on inventory management practices to achieve optimum turnover rate.
- Mentor channel partners and dealers to increase the parts sales through service marketing as per Head Quarters guidelines or find innovative ways in line with local practices.

**Service marketing (Camps & Customer Meets)**
- Service marketing, conducting camps and other activities to win back lost customers and thereby increasing service load and service & parts revenue.
- Post sales survey with customers, capturing and resolving the concerns and issues within early vehicle usage.
- Organising Service Camps for products at market stands as enabler for creating assurance of product and to improve customer connect and service retention.
- Participate and support rides, events etc. and maximise the opportunity to gather and collect product feedback.

**Success metrics of the role **[this section will cover key metrics which will be most critical for the role, KPIs specific to the year/ projects should be covered in the AWP]

As Service Manager, you will be measured on the delivery of various goals and performance indicators. These will depend on the focus area for the year. Overall success of your role will depend on the following measures but not limited to:

- Training, coaching and development of channel partners.
- Support in spare parts management and optimisation for channel partners
- Implementation of various systems & processes related to after sales.
- Service infrastructure and readiness for new product launches.
- Expanded services infrastructure based on vehicle park and future sales plan
- Channel partner performance, identifying areas of improvement, devising and implementing strategies to improve channel partners performance.
- Addressing product quality feedback and implementing improvement plans.
- Promoting service marketing and creating strategies as per local needs, participation in rides and other eve

  • Service Manager

    1 mese fa

    Milano, Italia EDR Service Srl A tempo pieno

    EDR Service® è un'azienda in forte crescita nel settore dell'assistenza técnica fognaria, impegnata dal 2003 a fornire ai clienti un'esperienza di servizio veloce, risolutiva e soddisfacente. I nostri obiettivi da sempre sono la velocità di erogazione dei servizi, l'innovazione tecnologica nel settore e la disponibilità e cortesia del customer service,...

  • Regional Sales Manager

    1 mese fa

    Milano, Italia The Information Lab A tempo pieno

    **Job description**: Il profilo Regional Sales Manager, riportando direttamente al CEO, guiderà il team di vendita regionale al raggiungimento degli obiettivi di vendita e profitto, suddivisi tra new business e crescita degli account esistenti, assicurando: - Il corretto mix di vendita per prodotti, soluzioni e servizi per la region - Il raggiungimento dei...

  • Regional Sales Manager

    1 mese fa

    Milano, Italia HAYS A tempo pieno

    Area Manager - Capo Area - Regional Manager - Sales Manager - Medical Device **La tua nuova azienda** Il nostro cliente è la filiale commerciale italiana di una società multinazionale operante nel settore dei dispositivi medici. In ottica di potenziamento dell’organico, siamo stati incaricati di ricercare un/una Regional Sales Manager Nord...

  • Regional Sales Manager

    1 mese fa

    Milano, Italia ProClinical A tempo pieno

    **Salary**: Highly Competitive Job type: PermanentDiscipline: Sales**Location**: Italy- Milan, Italy - Posting date: 18 Apr 2024 Reference: 59973 Regional Sales Manager | Permanent | Healthcare Technology | Exclusive Role | Italy Proclinical are seeking a dynamic Sales Manager with a passion for healthcare technology and a knack for building strong...

  • Regional Business Pursuit Manager Schools, Eu

    1 mese fa

    Milano, Italia British Council A tempo pieno

    Regional Business Pursuit Manager Schools, EU **Date**:13 Jul 2023 **Location**: Milan, European Union, IT **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections...

  • Regional Sales Manager Nord Italia

    1 mese fa

    Milano, Italia Sector Alarm Italy A tempo pieno

    **ABOUT SECTOR ALARM** In Sector Alarm, presente da oltre 25 anni in Europa e leader nel settore della sicurezza, sviluppiamo costantemente i nostri prodotti e servizi. Con oltre 600.000 clienti in 8 diversi Paesi, le nostre soluzioni all'avanguardia, insieme ai nostri dipendenti, hanno portato ad una forte crescita finanziaria e organica negli ultimi...

  • Regional Account Manager

    1 mese fa

    Milano, Italia BCD Meetings & Events A tempo pieno

    **A culture of purpose: Where will your BCD M&E career take you?** **Regional Account Manager (Remote)** - Full time, Milan_ We're looking for an account manager to join our dynamic team. In this role, you will drive strategic business initiatives and optimize the way we do business with key client accounts. You will be focused on many areas including...

  • Service Operation Manager

    4 settimane fa

    Milano, Italia KSearch A tempo pieno

    Descrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di: implementare la piattaforma dati di gestione del Service, sviluppare il servizio di ticketing, creare dei template di servizio, gestire gli aspetti contrattuali, organizzare e...

  • Service Operation Manager

    3 giorni fa

    Milano, Italia Ksearch A tempo pieno

    Descrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di: implementare la piattaforma dati di gestione del Service, sviluppare il servizio di ticketing, creare dei template di servizio, gestire gli aspetti contrattuali, organizzare e gestire la...

  • Service Manager

    1 settimana fa

    Milano, Italia METZ Electronics S.r.l. A tempo pieno

    Metz Electronics Srl, the Italian branch of Metz Consumer Electronics GmbH, subsidiary of Skyworth Group, is looking for a: Service Manager You will be part of an ambitious, fast-growing, and international team. You will play a pivotal role on the development of our brand, supporting the distribution of our products (home appliances: white goods,...

  • Regional Key Account Manager

    4 settimane fa

    Milano, Italia ADHR GROUP SPA A tempo pieno

    Per supportare la nuova fase di sviluppo aziendale della Regione Lombardia, e accompagnare il piano di crescita 2023-2026, ricerchiamo un **Regional Key Account Manager** che abbia già maturato una precedente esperienza in aziende strutturate, con responsabilità di acquisizione e sviluppo di key clients sul territorio assegnato, che risponderà...

  • Regional Sales Manager

    1 mese fa

    Milano, Italia LuggAgent A tempo pieno

    **About LuggAgent** Since 2015, our mission has been to simplify travel by addressing luggage challenges. Our solution streamlines the process of moving luggage between airports, hotels, and other locations, offering a seamless experience to travelers. And today we’ve transformed the travel ecosystem in over 200 cities, reshaping the travel landscape....

  • Project/service Manager

    2 settimane fa

    Milano, Italia CGM Consulting S.r.l. A tempo pieno

    CGM Consulting ricerca Project/service Manager a Milano con almeno 2/3 anni di esperienza. Cerchiamo profilo con i seguenti requisiti: - Candidato brillante con almeno 2/3 anni di esperienza come Project Manager e 2/3 anni di esperienza come Service Manager, su soluzioni Web Based in contesti Enterprise- Profilo maturo, brillante ed indipendente, in grado di...

  • Project/Service Manager

    2 settimane fa

    Milano, Italia Cgm Consulting S.R.L. A tempo pieno

    CGM Consulting ricerca Project/service Manager a Milano con almeno 2/3 anni di esperienza.Cerchiamo profilo con i seguenti requisiti:- Candidato brillante con almeno 2/3 anni di esperienza come Project Manager e 2/3 anni di esperienza come Service Manager, su soluzioni Web Based in contesti Enterprise- Profilo maturo, brillante ed indipendente, in grado di...

  • Service Manager Officina

    1 mese fa

    Milano, Italia ORMA srl A tempo pieno

    La nostra azienda cliente è un'importante concessionaria e siamo alla ricerca di una persona che occupi il ruolo di **Service Manager** **d'Officina**. **Posizione**: La persona avrà l'incarico di monitorare e coordinare le attività di vendita e post vendita per i reparti ricambi e service. Nello specifico, si dovrà occupare di mantenere la massima...

  • IT Coordinator

    1 mese fa

    Milano, Italia Hemmersbach GmbH & Co. KG A tempo pieno

    IT Coordinator / Service Manager - Milan Lead and coordinate IT technicians onsite IT Service Management (ITSM): Deep understanding of ITIL principles with experience in implementing ITSM processes Good English and Italian communication skills IT Project Management proven ability in leading IT projects, working with multidisciplinary teams In-depth...

  • Service Manager It

    1 mese fa

    Milano, Italia Gecopra srl A tempo pieno

    Il Service Manager è il professionista responsabile di definire il servizio, gestire gli accordi sul livello del servizio (service level agreement) e assicurare che i servizi soddisfino le esigenze di business. Gestisce i membri del team del service department, valuta ed analizza le attività svolte, propone miglioramenti ai processi, inclusa...

  • Service Manager/Project Manager

    7 giorni fa

    Milano, Italia Culture Digitali Srl A tempo pieno

    Service Manager/project Manager - Milano, Italia - PGMD Consulting Descrizione Punto di contatto tra il cliente ed il provider dei servizi di datacenter per monitorare l'andamento delle attività e il rispetto degli SLA (Service Level Agreement)- Supervisore nei processi di "Change" e "Incident" management.- Punto di riferimento del cliente per i processi di...

  • Service Manager/Project Manager

    7 giorni fa

    Milano, Italia Culture Digitali Srl A tempo pieno

    Service Manager/project Manager - Milano, Italia - PGMD ConsultingDescrizione Punto di contatto tra il cliente ed il provider dei servizi di datacenter per monitorare l'andamento delle attività e il rispetto degli SLA (Service Level Agreement)- Supervisore nei processi di "Change" e "Incident" management.- Punto di riferimento del cliente per i processi di...

  • Service Manager/Project Manager

    6 giorni fa

    Milano, Italia Culture Digitali Srl A tempo pieno

    Service Manager/project Manager - Milano, Italia - PGMD Consulting DescrizionePunto di contatto tra il cliente ed il provider dei servizi di datacenter per monitorare l'andamento delle attività e il rispetto degli SLA (Service Level Agreement)- Supervisore nei processi di "Change" e "Incident" management.- Punto di riferimento del cliente per i processi di...