International Key Account Manager

7 mesi fa

Provincia di Milano Lombardia, Italia Cimbali Group S.p.A. A tempo pieno

Cimbali Group is a global leader in the coffee industry, renowned for its brands, including La Cimbali, Faema, and Casadio & Slayer. With a legacy spanning over a century, we are dedicated to crafting top-tier coffee machines and equipment.

**International Key Account Manager**:
Stakeholders include the Global Key Account Team, Area Managers, Distributors, Service Team, and Traditional and Fully Automatic machines Business Units.

**Key Account Management**:

- Lead and drive existing & new KA for the specific segment of responsibility from HQ;
- Lead or support national Key Accounts in the markets including working with the Area Managers and Distributors when and where necessary to increase the result & opportunities for QSR & Retail segment;
- Growing and managing the customer pipeline according to the Key Account sales process. This means scoping the environment and hunting for new accounts and segments beyond coffee chains QSRs and retail
- Ensure Key Account customer expectations are aligned at the HQ level to support Key Account customers’ growth
- Prepare and deliver proposals and offers when required
- Maintain detailed records and reports as required

**Customer Satisfaction**:

- Ensure a high level of customer satisfaction through regular communication, feedback sessions, and addressing any issues promptly
- Act as the primary point of contact for key accounts, providing solutions to meet their evolving requirements

**Market Analysis**:

- Stay informed about industry trends, market dynamics, and competitor activities
- Provide insights and recommendations to the management team based on market analysis

**Contract Negotiation**:

- Work in the operability of contract definition and negotiation, ensuring favorable terms for both the company and key accounts

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field. Master's degree is a plus
- Preferably proven experience in key account management within the food service and/or coffee machines industry - especially for the QSR & retail segment
- Demonstrated success in driving revenue growth and achieving sales targets.

**Skills**:

- Excellent communication and negotiation skills
- Strong analytical and problem-solving abilities
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in CRM tools and Microsoft Office Suite.
- _______________________

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