Guest Service Support Expert

6 mesi fa


Milano, Italia Marriott International, Inc A tempo pieno

**Numéro de l'Emploi** 24082925

**Catégorie d'Emploi** Food and Beverage & Culinary

**Lieu** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy AFFICHER SUR LA CARTE

**Horaire** Full-Time

**Situé à distance ?** N

**Mutation?** N

**Type de Poste** Non-Management

Notre travail ne se limite pas à mettre de la nourriture sur la table dont nos clients se régaleront jusqu'à ce qu'ils demandent leur facture. Nous devons avant tout bâtir une expérience unique et mémorable - en plus de la nourriture et des boissons. Nos experts en matière de soutien au Service client font preuve d'initiative et offrent un vaste éventail de services afin que les opérations de restauration de nos clients se déroulent sans effort. Qu'il s'agisse de préparer les tables, d'aider en cuisine, de nettoyer les aires de travail ou de regarnir les stocks de fourniture, l'expert en matière de soutien au Service client apporte l'aide requise pour permettre aux transactions de faire partie de l'expérience.

Peu importe votre poste, certaines choses sont essentielles pour réussir - la création d'un lieu de travail sécuritaire, le respect des politiques et des procédures de la société, le respect des normes de qualité et veiller à ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le rôle d'expert en matière de soutien au Service client signifie être sur vos pieds et vous déplacer (se lever, s’asseoir ou marcher pendant une longue période de temps); se déplacer sur des surfaces en pente, inégales ou glissantes; gérer le menu (lire et vérifier l'information visuellement), et mettre la main à la pâte dans votre travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu’à 25 livres (11,4 kg) sans assistance et 50 livres (22,7 kg) avec assistance; atteindre les objets au-dessus de la tête et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser). Il est essentiel que les experts en matière de soutien au Service client exécutent toutes ces tâches à la perfection (et toute autre tâche raisonnable qui leur est assignée) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prospérer.

QUALIFICATIONS RECOMMANDÉES

Niveau d’études: Diplôme d’études secondaires ou équivalence de niveau secondaire.

Expérience de travail connexe: Aucune expérience de travail connexe n’est requise; une expérience préalable dans un environnement de restauration est recommandée.

Expérience de supervision: Aucune expérience de supervision.

Permis ou certification: Aucune
- Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable._

Conçus en partenariat avec le joaillier et créateur de produits de luxe Bulgari, nos établissements Bulgari Hotels & Resorts se situent dans les grandes villes cosmopolites et les destinations de villégiature de luxe. Intégrez notre équipe et contribuez vous aussi à offrir tout le plaisir, le glamour intemporel et le patrimoine de la marque Bulgari. En rejoignant Bulgari Hotels & Resorts, vous intégrerez le portefeuille d'enseignes de Marriott International. **Rejoignez** une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de **trouver** un sens à votre vie professionnelle, de **faire partie** d'une équipe internationale d'exception et de **devenir** la meilleure version de vous-même.



  • Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24082925 **Job Category** Food and Beverage & Culinary **Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...


  • Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24169110 **Job Category** Food and Beverage & Culinary **Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...


  • Milano, Lombardia, Italia Starhotels S.P.A. A tempo pieno

    As a Guest Service Agent at Starhotels, you will be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Key responsibilities include:Key ResponsibilitiesRespond promptly to guest inquiries and provide information and assistance.Manage check-in and check-out activities, and other related...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    GUEST SERVICE AGENT INTERN **MAIN RESPONSIBILITIES**: - Welcome guests - Support the LS Manager and its team in administrative tasks - Support in managing guest requests in person and / or by phone - Learn to use sales techniques by offering services to the customer and interpreting his requests - Manage excellent relationships with colleagues from various...


  • Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.• Be located in the Hotel Lobby in order to assist guests whenever required.• Welcome and handle all walk-ins.• Support the LSM and ALSM with any administrative duties.• Run required...


  • Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

    Mission: As a Guest Service Line Agent at Meliá Hotels International, you will be responsible for delivering exceptional customer service through our telephone line, ensuring that every guest feels valued and supported throughout their stay.Key Responsibilities:Customer Service: Comply with our customer service strategy, efficiently managing all guest...

  • Guest Service Coordinator

    3 settimane fa


    Milano, Lombardia, Italia Marriott International, Inc. A tempo pieno

    Job Summary: We are seeking a highly skilled Guest Service Coordinator to join our team at Marriott International, Inc.About the Role:As a Guest Service Coordinator, you will be responsible for providing exceptional service to our guests by supplying directions and information regarding property amenities, services, and hours of operation, and local areas of...

  • Dining Service Expert

    4 settimane fa


    Milano, Lombardia, Italia Marriott International A tempo pieno

    POSITION SUMMARYAt Marriott International, we're not just about serving food and drinks – we're about creating an unforgettable experience for our guests. As a Guest Service Expert, you'll be the face of our restaurant, ensuring that every interaction is warm, welcoming, and memorable.We're looking for someone who is passionate about delivering exceptional...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. - Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. - Support the LSM and ALSM with any administrative duties. - Run required...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. - Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. - Support the LSM and ALSM with any administrative duties. - Run required...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. The knowledge of Chinese is considered a plus in order to obtain the job. - Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. -...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. The knowledge of Chinese is considered a plus in order to obtain the job. - Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. -...


  • Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. - Support the LSM and ALSM with any administrative duties. - Run required...

  • Guest Service Trainee

    4 giorni fa


    Milano, Italia Mandarin Oriental Hotel Group A tempo pieno

    **Mandarin Oriental Hotel Group** Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental...


  • Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office team at one our **Hotels **in the heart of **Milan**. - Hotel E.c.ho. - Hotel Anderson - Hotel Ritz - Hotel Business Palace - Hotel Rosa Grand If you have any preference for a particular hotel, please specify it in the cover letter. As a** Guest Service Agent** you'll be the first point of contact for our...


  • Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office team at one of our **Hotels **in the heart of **Milan**. - Hotel E.c.ho. - Hotel Anderson - Hotel Ritz - Hotel Business Palace - Hotel Rosa Grand If you have any preference for a particular hotel, please specify it in the cover letter. As a** Guest Service Agent** you'll be the first point of contact for...

  • Guest Service Agent

    3 settimane fa


    Milano, Italia Marriott International, Inc A tempo pieno

    **Additional Information** **Job Number**24188069 **Job Category**Rooms & Guest Services Operations **Location**Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...


  • Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    Embark on an exciting journey with Meliá as a Guest Service Representative. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks.Key Responsibilities:Manage customer inquiries and requests through our telephone line, prioritizing excellent service and satisfaction.Personalize...


  • Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    Unlock the Possibilities of a Global CareerMeliá Hotels International invites you to embark on a journey without borders. As a Guest Service Line Agent, you will be part of a dynamic team that embodies the spirit of excellence in customer satisfaction. Your role will be to provide seamless telephone support to our guests, ensuring their stay is nothing...


  • Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24170924 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Casa Brera is currently recruiting Guest Arrival Expert/Bellboy to join a team...